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Service Representative Center Agent

Location:
San Luis, Pampanga, Philippines
Posted:
April 10, 2023

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Resume:

JOVY T. NABONG

PROFESSIONAL LICENSED

TEACHER

adwgqj@r.postjobfree.com

+694*-***-****

https://www.facebook.com/cherjovy.na

bong/

RELEVANT SKILLS

HTML Web Designer

Adept in using different systems'

commands in business

corporations; call centers

Fluency in English Language

minor in Spanish

Quality Customer Service in Call

Center Assistance

Public School Elementary

School

Salapungan Elementary School

March 2019 to present (4 years and

counting)

Raised overall quality of education

through the provision of learners

with advanced grades and

outstanding upright behavior fit in

the society.

Maintained 100% positive feedback

rating from parents and guardians

with 0% complaints making the

school services a client-centered

assistance and ensuring the

conduciveness of the school to

bring quality education.

Produced important paperwork

and never tardy on submitting

important documents on or before

the due date.

Nurtured talents and skills beyond

academic alleys like sports, singing,

and dancing that won competitions

to boost the confidence of the

learners with special adroitness.

WORK EXPERIENCES

Senior High School Private Colleges

Clark College of Science and

Technology

June 2014 to October 2018 (in collection of at

least 3 years in service)

Successfully served diverse groups of

learners, skilled in evaluating needs and

developing clients (parents) and agent

relationships towards a strong bond with the

school to my community.

Proficient in involving, motivating, and leading

the public toward a larger goal for the

learners’ benefit to achieve an effective

environment conducive to learning.

Exceptionally well-trained in verbal or written

communication methods. Able to control

large groups and create a conducive

environment and has established good

rapport skills with parents.

Able to handle risks and stress at work and

not intimidated by behavioral problems of

who shall be concerned. Competencies

include:

- Vast and enhanced Knowledge Retention

- Keen to details and has an outstanding

listening skills

- Strong Communication skills; written or

verbal

- Classroom / Team Meeting Management

WORK EXPERIENCES

Jollibee Foods Corporation

Dining and Kitchen Crew

2009 to 2010

Dau Mabalacat Pampanga and Clark Balibago, Angeles City Pampanga

Personal Tutor

Specialization: All Subjects

May 2011 to March 2013

Cyber City Teleservices Clark Handled 10 Order entry accounts & Customer Service at 1800 flowers.com

account

October 2011 – November 2012 (13 months)

Call Center Agent / Sales Coordinator

Accomplishments: 100% Attendance during stay,

maintained an average of 98%

score for quality

UPS Clark

Customer Service Representative

June 2013 – December 2013

Accomplishments: 95% Attendance during stay, received regular commendations from the UPS main office (New York, USA) for excellence

in quality and customer service

2020-2022

Saint Anthony College of Technology

MacArthur Hiway, Mabalacat

Masters in Educational Management with a 98% passing grade during the Comprehensive Examination

2009 to 2013

Mabalacat City College Dolores, Mabalacat City

Pampanga

Bachelor of Elementary Education - General Education 2008

AMA COMPUTER LEARNING CENTER Dau, Mabalacat

City

Information Technology (for one

semester)

Skillful in HTML and proficient in Microsoft

2002 to 2006

Mabalacat National High School

Honorable Student for the past four years with

exemplary grades

Impeccable skill in writing / Assistant Editor in

Chief

Prominent chess player

EDUCATIONAL BACKGROUND



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