Center Representative Administrative Assistant
Resume:
LEAH BAYLOR
Philadelphia, PA
adwgq3@r.postjobfree.com
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
WORK EXPERIENCE
Service Industry Worker
04/2021 to Present
Beasley Cleaning Services
Philadelphia, PA
Communicate completed tasks to coworkers and managers Properly operate vacuums, floor polishers and carpet cleaner equipment to avoid malfunctions Established long-term relationships through prompt and courteous service Keep track of completed tasks and document them
In charge of all tasks delegated to me
Designed marketing flyers for sales
Supervisors are informed of all emergencies and weather delays Cleared trash from all rooms, placing garbage and recycling cans in designated areas for collections Administrative Assistant (Temporary Position)
02/2021 to 02/2022
Subaru Of America
Pennsauken, NJ
Processed incoming mail
Assigned cases to customer service representatives Mailed checks, letters and coupons to customers
Handled recall notices
Assigned escalated cases to supervisors
Composed excel sheets
Created and maintained filling systems electronically and physically Prepared communications in Teams and by email
Call Center Representative
12/2019 to 03/2020
NutriSystem
Fort Washington, PA
Received inbound calls from existing and new members Helped members retrieve their member numbers
Gave information about the closest fitness centers Talked members through setting up their online accounts, as well as the App on their phones Renewed members w/ new insurance information
Explained to new members about benefits and product knowledge Appointment Coordinator
06/2018 to 11/2019
Audi Wynnewood
Wynnewood, PA
Responded to service appointment requests via phone and emails Advised appropriate vehicle service to guests
Performed bookkeeping
Reservations and clerical duties
Coordinated pick up and drop off of customers vehicles Arranged shuttle rides and loaner vehicles
Helped customers with their POS
Arranged subcontractors to service vehicles
Retail Sales Associate
01/2017 to 06/2018
AT&T
King of Prussia, PA
Extraordinary Customer Experience every customer every time Execute sales, service and customer experience initiatives in store Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience Participate with store management in role plays on a regular basis to demonstrate what right looks like Attend weekly personnel training/educational sessions Receptionist/Cashier
09/2015 to 01/2017
Mercedes Benz Of Fort Washington
Fort Washington, PA
Greeting customers as they enter the showroom
Set appointments through an automated computer system Use of a multi-line phone system
Cash handling
Credit card processing
Check processing
Handling of sensitive documents
Responsible for government controlled logs
Maintained coffee and snack bar
Catering Manager
07/2011 to 09/2015
Peace A Pizza
King of Prussia, PA
Led menu and overall event planning for corporate luncheons Monitored stock and replenished food inventory as needed Encouraged servers to up sell menu items and deliver excellent service to customers. Assistant
03/2008 to 06/2011
ESPM Hair Zone
Philadelphia, PA
Monitored shop inventory ordering supplies as needed Answered customer calls
Scheduled appointments
Greeted customers in the waiting area
Purchased equipment
Assisted owner in all aspects of business operations. Completed daily logs for management review.
SKILLS
Customer service Team building Event coordinating Credit card processing Check processing Restaurant management Scheduling Multi line phone system Computer based applications Stock management Log keeping Fleet management POS system Organizational skills Adaptability.
-
10+
yea
rs
EDUCATION
Overbrook High School
High school or equivalent
Diploma
Philadelphia, PA
09/2000 to 06/2004
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