Service Agent Customer
Resume:
SANDRA DEVLIN
**** ****** **** ************, ** *9138 · 267-***-****
adwgpf@r.postjobfree.com
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized, enthusiastic, and self-motivated with excellent communication and interpersonal skills. Excellent at prioritizing tasks, meeting deadlines, and surpassing customers’ expectations.
EXPERIENCE
JANUARY 3, 2023 - MARCH 11, 2023
CUSTOMER SERVICE AGENT, Unifin Inc., Third Party to santa Barbara Bank/IRS
Provided exceptional Taxpayer and Tax Preparer questions and solutions to account issues.
Assisted ERO / Preparer with answers to TPG products, such as check printing ordering and
Damaged checks and Tax Direct Deposit dates from IRS. Also helped ERO with website issues.
Worked with Teams leaders in the chat when assistance was needed. Explained to Taxpayer which fees were taken from their tax returns and why.
MAY 2019 – MARCH 2020
ASSISTANT ACCOUNTING REPRESENTATIVE, Technitool/Test Equity, worcester, PA
Handled inbound and outbound calls in a high-volume call center assisting clients.
Provided overall professional, high level accounting services.
Charged vendor invoices for services rendered, via verification from CSD (Cloud) communication to NetSuite system for accuracy.
Processed daily paper checks via excel spreadsheet,
Scanned checks and deposits through banking online in real time,
Followed up with vendors in reference to declined credit card payments.
DEC 2013 – MARCH 2015
ACCOUNT RECEIVABLE SPECIALIST, Abington Orthopedic Specialist, Willow Grove, PA
Handled inbound calls assisting patients with their accounts.
Verified claim denials, corrected claims, resubmitted corrected claims.
Assessed and analyzed claims, processed credit card information, and applied to patient credit balance, if applicable.
Balanced accounts for orthopedic and physical therapy reimbursements.
Handled general duties such as running reports, answering calls, and occasionally speaking with patients in person about any billing issues.
JUNE 2009 - MARCH 2010
ACCOUNT REIMBURSEMENT SPECIALIST, Sirrus Group - Oreland, PA
Corrected billing issues for a company which specialized in home fusion treatments.
Processed claim reimbursements for home Infusion treatments using a fee schedule for specific codes.
Examined denied claims to determine if they should be reversed by checking for coding errors, verifying correct units, and ensured the billing days were not conflicting.
Corrected billing issues for a company which specialized in home fusion treatments.
Processed claim reimbursements for home Infusion treatments using a fee schedule for specific codes.
Examined denied claims to determine if they should be reversed by checking for coding errors, verifying correct units, and ensured the billing days were not conflicting.
APRIL 2004 - APRIL 2008
WORKERS COMPENSATION SPECIALIST, FRANKFORD HOSPITAL - PHILADELPHIA, PA
Reconciled denied worker compensation medical claims for a Philadelphia hospital.
Filed fee reviews and attended seminars to keep abreast of current worker compensation laws.
Managed the work health account receivables, which included substance abuse for pre-employment testing.
EDUCATION
SEPTEMBER 1980
COMPUTER PROGRAMMING/COMPUTER OPERATIONS CERTIFICATION, PHILADELPHIA TECHNICAL INSTITUTE, PHILADELPHIA, PA
DECEMBER 1977
KEYPUNCH OPERATIONS AND MICRO DATA CERTIFICATION, AUTOMATION ACADEMY, PHILADELPHIA, PA
MAY 1975
GRAUDUATED: HIGH SCHOOL /DIPLOMA, Germantown High Philadelphia, PA
SKILLS
Computer / Windows 10 Proficiency
Customer Relations
Microsoft Word
Professional Telephone Demeanor
Conflict Resolution
Type 35 WPM
Active Listening
Managing Multiple Tasks
Customer Service
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