Sapabek Aidos Kenzhetaiuly

Address: ***** **** ** **** **. Apt.C43 22 Brusilovsky Str., Apt 5, Astana.

Mobile.248-***-**** 8-705-***-****

PERSONAL DATA

birth date: February 04 1985

nationality: Kazakh

marital status: Single

EMPLOYMENT HISTORY

February 2015 to January 2018

Tsesnabank JSC Operations Department – Chief Specialist, the Operational Products Sales Division

Monitoring the execution of the banking products and services sales plan by the branches;

Establishing partner relations, concluding contracts with the Bank's customers;

Participating in developing and introducing competitive retail operational products, services and tariffs in order to increase sales and profitability of the Bank;

Considering the branches’ applications for opening / closing / relocation / additional premises;

Conducting seminars for the Bank's branches on issues related to their activities in promoting operational products, together with the Bank's divisions;

Organizing retail operational products sales (pre-sale preparing) as part of customer-oriented payroll projects at Call Center;

Responding to incoming letters and requests from the Bank's management;

March 2014 to December 2014

February 2013 to February 2014

December 2012 to January 2013

September 2011 to December 2012

November 2010 to September 2011

November 2008 to November 2010

April 2006 to November 2008

BB Sberbank JSC (Almaty) Non-credit products development – Lead specialist, Non-credit Products, Deposits & Settlement and Retail Banking Services

Developing deposits (analysis of the external environment, internal needs, calculation of the settled money);

Developing and maintaining products on unallocated metal accounts, updating and supporting retail products - a safe depository;

Developing and improving standard contracts forms and operational document forms for retail products;

Developing and participating in developing and implementing new non-credit products, services and technological solutions;

Training employees on new products;

Proposing changes in interest rates;

Responding to incoming letters and communicating with the Bank’s structural units.

Astana branch of Sberbank JSC – Head of Retail Banking

Implementing the scheduled sales indicators for the banking products and services, daily monitoring and controlling sales figures;

Rational distributing labor load among the Sector employees;

Managing and controlling the Sector's employees’ performance;

Performing actions to strengthen, expand relations with the Bank's customers and attract customers;

Organizing sales of the Bank’s products and services;

Settling disputes with the Bank's customers, analyzing, developing and monitoring preventive measures;

Controlling that the necessary information is provided to authorized bodies and retail customers and the Bank's Management in time, upon their request;

Monitoring compliance with the legislation of the Republic of Kazakhstan, regulatory legal acts of authorized bodies, retail customers and the Bank’s internal regulatory documents in making transactions by all the sector’s employees;

Planning activities to improve the Sector’s performance, customer service quality, setting deadlines and monitoring their implementation;

Complying with the legislation of the Republic of Kazakhstan on money laundering and financing of terrorism in terms of the completeness of customers’ identification procedure, registering identification data in the automated banking information system, preventing actions aimed at evading financial monitoring procedures;

Promoting the necessary working conditions in the team. Ensuring that the Sector’s employees comply with labor discipline.

Astana branch of Sberbank JSC – Acting Head of the Subdivision

Direct managing the Subdivision’s activities, in accordance with the assigned tasks, ensuring the effective operations;

Implementing activities to attract new customers, maintaining the existing customer base, organizing and monitoring customer relations; controlling that the information on the Bank's services and new products is provided to customers on time.

Controlling the execution of cash, exchange transactions, cashless payments and money transfers, including the Internet office program, sale of precious metal coins, currency conversions and currency / deposit conversions, according to customer statements, controlling the opening and closing of retail and corporate accounts, currency, preparing documents for issuing / re-issuing the Bank’s payment cards;

Controlling the proper accounting, statistical accounting and reporting activities;

Ensuring the correct application of the legislation of the Republic of Kazakhstan and the Bank’s internal regulatory documents by SPF’s employees;

Systematic analyzing the issues within SPF’s scope, and on its basis, preparing proposals to the Bank's Management to improve the existing and introduce the new forms and methods of SPF’s activities;

Promoting the necessary good working conditions in the team. Ensuring the observance of labor discipline by SPF’s staff;

Astana branch of Sberbank JSC – Deputy Head of the Auxiliary Universal Office (AUO)

Assisting the AUO’s Head in managing activities;

Organizing and controlling services for customers, controlling that information on the Bank's services and new products is presented to customers on time;

Controlling the execution of cash, exchange transactions, cashless payments and money transfers, including the Internet office program, operations for the sale of precious metal coins, currency conversions and currency / deposit conversions, according to customer statements, controlling the opening and closing of retail and corporate accounts, currency, preparing documents for issuing / re-issuing of the Bank’s payment cards ;

Ensuring that the mandatory reporting forms, seals, stamps are stored and used in accordance with the established procedure;

Ensuring that the legislation of the Republic of Kazakhstan and the Bank’s internal regulatory documents are properly applied by SPF’s employees;

Promoting the necessary working conditions in the team. Ensuring the observance of labor discipline by SPF’s staff;

Astana branch of BB of Sberbank of Russia JSC- Corporate Business Development Manager, Corporate Customers Department

Arranging meetings with potential and existing corporate customers on the use of the Bank's services, presentation of banking products for potential and existing customers, offering customers the Bank’s services and products, consulting corporate customers on banking services and the terms for their provision, timely informing corporate customers on new services and conditions for their provision.

Attracting new customers, retaining and supervising the existing customers.

Monitoring commission fees for financial services and interest rates on corporate loans and deposits offered by competitor banks in the regional market, developing business indicators for the Bank's customer service department, an effective system of cross-selling complex financial services, measures to increase the customer base.

Astana branch of BB of Sberbank of Russia JSC – Manager for Retail Banking

Consulting customers on opening, maintaining and closing current and savings accounts, provided services, on processing payment cards, transfers in tenge and foreign currency, without opening an account and applying tariffs of the Bank;

Accepting customers’ documents for opening bank current and savings accounts, issuing payment cards, checking the completeness and correctness of document filling, developing and maintaining dossiers on the concluded contracts in accordance with the legislation of the Republic of Kazakhstan and the Bank’s internal documents;

Retail crediting as part of program “Express lending”, analyzing and processing data on the borrower’s solvency;

Opening retail current and savings accounts;

Ensuring timely provision of account statements to customers;

One-time transfers in tenge and foreign currency;

Receiving, sending and issuing international money transfers via the MoneyGram system: controlling the correctness of filling in the necessary data in terms of transactions legality and their compliance with the provisions for sending and receiving transfers, authorizing the received transfer for subsequent issuing it to a customer, applications for money transfers on behalf of customers, in case of non-compliance with the current legislation and rules for the bank details registration, preparing weekly reports on the sent and received system transfers for the Bank’s Central Office;

Receiving, sending and issuing money transfers across the CIS countries via the “Bystraya Pochta” system: controlling the correctness of filling in the necessary bank details in terms of transactions legality and their compliance with the provisions for sending and receiving transfers, authorizing the received transfer for subsequent issuing it to a customer, transfer tracking as per customers’ request, rejecting applications for money transfer on behalf of customers, in case of non-compliance with the requirements of the current legislation and the rules for registration of bank details, preparing weekly reports on the system sent and received transfers within this system to the Central Bank Office;

Accepting and executing primary customer documents for issuing (re-issuing, blocking, unblocking) cards and their further transferring to the Bank’s Central Office;

Issuing new payment cards to customers;

Depositing card accounts with cash, issuing instructions for depositing card accounts from accounts, and card to card accounts;

Issuing cash from retail accounts;

Holding off-balance sheet entries on mandatory reporting forms;

Timely retaining commission fee on Customer accounts;

Timely executing instructions of the Head of the Customer’s Relations Department.

Branch of TEXAKABANK JSC in Astana (BS of Sberbank of Russia JSC) – Cashier Supervisor

Retail & Corporate Banking;

Using special equipment in at cash desks and exchange offices;

Receiving, recounting and encashing valuables

Storing cheques and cheque books;

EDUCATION

2002-2006

Institute of Management

Faculty: Banking and Finance

Specialization: Banking

ADDITIONAL INFORMATION

2008

2010

2011

2013

2015

2016

2016

Professional skills:

Certificate from the director of the Astana branch "For personal contribution to the Branch’s development”.

Diploma from the Chairman of the Board as to the best retail banking specialist at the Astana branch of SB JSC “Sberbank”

Certificate: “Cross-Sales”

Certificate: “CRM in the retail block”

Certificate “Attitude. Become a professional” (J. Schoul program)

Certificate “Remember Me” (J.Shoul's program)

Certificate “Trainers’s Training”

Processing financial documentation;

Computer skills, using peripheral equipment and office equipment.

Professional qualities:

●communicating and negotiating with customers, developing presentations

●excellent communication skills and interpersonal qualities

●analytical mind

●computer literacy and using all office applications

●ability to work as part of a team

Languages

Kazakh – native

Russian – fluent

English - basic

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