Paul Raynor

Washington, DC *****

SUMMARY

• Customer service professional with extensive years of experience with skills required in an organization

• Highly organized and capable of excelling in demanding, fast paced, high stress environment.

• Possess the interpersonal skills to deal with various, diverse groups of people.

• Ability to handle outbound/inbound calls on average on a daily basis

• Troubleshoot customers technical alarm issues effectively and completely over the telephone;

• Made appropriate decisions to dispatch an authorized service provider when onsite service was required and scheduled a technician when necessary.

• Demonstrate positive, can-do attitude and customer first culture

• Resolve customer complaints/issues promptly and effectively. Take responsibility for all customer complaints and problems until resolved.

EDUCATION

• Bethune Cookman College, Business Management- Aug 1996 – April 1998

• Grambling State University, Music- Aug 1995 – April 1996

Computer Skills

• Software: Microsoft Office Suite, Word Perfect

Training

• Unarmed Security Certification- Aug 2009

• TAM Certification- Jan 2009

PROFESSIONAL EXPERIENCE

BlackWall Hitch - Alexandria, VA

May 2019 to Present

Waiter and Barback

Greet guess with a smile introduce myself nd give them a brief summary of the establishment, and present the featured entrees of the day.

Make sure every guest experience is filled with great memories of service. Provide excellent customer service to every internal nd external guest.

Red Lobster-

Jan 2017 – May 2019

Customer Service/ Server

Answered Phones and directed to different departments.

Input Data Entry in Computer for customers with orders. Dispatched/Assigned works to a particular one to complete orders in a timely matter.

MV Transportation

Sept 2016 – Dec 2016

Customer Service Specialist

• Assist the customer with questions, resolved customer complaints

• Providing quality and efficient Customer service and travel assistance to clients and customers

• Sets up new accounts, taking and providing information, making account changes, and

• processing requests by answering the phone

• Provided high-quality customer service;

• Received and scheduled trips upon customer’s request;

• Transferred calls to the appropriate departments; and

• Arranged with customers to accommodate correct pick up and drop off times for customer's availability.

ADT Security Services, Jacksonville, FL

July 2015 – Dec 2015

Customer Service Representative Level II

• Performed inbound and outbound calls for customer support

• Troubleshoot customers technical alarm issues effectively and completely over the telephone;

• Assisted customers with questions and technical issues

• Provided great customer service;

• Satisfied customer equipment needs; and

• Made appropriate decisions to dispatch an authorized service provider when onsite service was required and scheduled a technician when necessary.

Citi Bank, Jacksonville, FL

July 2013 – Dec 2014

Operator

• Demonstrated a very high level of customer service on every single call

• Set up and operated a Pitney Bowes production machine in accordance with established procedures and guidelines;

• Read and interpreted blueprints and diagrams to select, position and secure machinery; and

• Adjusted machine settings to complete tasks accurately, according to specifications, and in a timely fashion;

Randstad Temp Agency (Bank of America), Jacksonville, FL

June – July 2013

Customer Service/ Mailroom Clerk

• Assisting customers over the phone to resolve any potential issues

• Sorted incoming mail for distribution and dispatched outgoing mail;

• Opened envelopes by hand or machine;

• Stamped date and time of receipt on incoming mail;

• Sorted mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments;

• Readdressed undeliverable mail bearing incomplete or incorrect address;

• Examined outgoing mail for appearance and sealed envelopes by hand or machine; and

• Stamped outgoing mail by hand or with postage meter.

Fowler Group Services Inc., Jacksonville, FL

Dec 2011 – April 2013

Administrative Assistant/ Customer Service

• Listened to customers and resolved complaints and requests in a timely manner

• Answered and transferred inbound phone calls;

• Received and direct visitors and clients;

• General clerical duties including photocopying, fax and mailing;

• Maintained electronic and hard copy filing system;

• Prepared and modified documents including correspondence, reports, drafts, memos and emails;

• Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors;

• Prepared agendas for meetings and prepare schedules; and

• Opened, sorted and distributed incoming correspondence.

Contact this candidate