Stephanie S. Arrington

*** ******’s Mill Drive • Madison, MS 39110 • (601) 278 - 8455 • adwgih@r.postjobfree.com Summary of Qualifications

Professional with over 20 years of combined experience in customer service management, project management, compliance auditing, process management and improvement, analyzing information, and developing strategic community partnerships. Skilled at developing customer centricity within an organization. Experience includes developing relationships with key community leaders, resolving complex customer issues, creating business and economic development models. Excellent communication skills.

Diverse skillset allows me the ability to provide proven “best practice” customer relations to safety government entities.

Summary of Related Positions/Experiences:

● Customer Service Manager ● Compliance Analyst

● Customer Service Representative ● Community Outreach Liaison

● Government Liaison Coordinator ● Customer Outreach Coordinator EDUCATION / SPECIALIZED TRAINING

Master of Health Science

University of Mississippi Jackson, MS

Bachelor of Science in Business Administration

Belhaven College Jackson, MS

Bachelor of Science in Biological Science,

Mississippi State University Starkville, MS

Insurance Producer License (Accident & Health or Sickness), February 2022 Mississippi Insurance Department

PROFESSIONAL EXPERIENCE

Customer Service Manager (contract position) 2019 – Present Adonai Environmental Development & Power, LLC, Jackson, MS Provide leadership in develop customer relations within the government and private sectors.

• Address customer concerns and resolve concerns.

• Service as the point of contact for business development opportunities.

• Determines customer service requirements by maintaining contact with customers and visiting operational environments.

• Assist with the accounts payable and billing process

• Facilitate annual safety compliance training for customers. Elementary Teacher Assistant (Parttime) 2022 – Present Madison County School District, Madison, MS

Provides support to the teacher to ensure a safe and stimulating educational environment.

• Assist instructor with providing dynamic educational activities

• Assists the teacher in planning and preparation for daily activities.

• Aids instructional efforts of the teacher.

• Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas. Stephanie Arrington Page Two

• Act as a liaison to schedule field visit with students and community partners to create expanded learning dynamics.

NOTE: the next two jobs were all under the same company: Hinds County, Employee, 2017 – 2020 Office Coordinator 2017 – 2020

Hinds County District Attorney, Jackson, MS

Provided management facilitation and customer service for the district attorney’s office.

● Developed and maintain relationships with diverse government entities on all levels (Federal, State and Local).

● Facilitated high level meetings with key or potential witnesses.

● Oversaw the intake Grand Jury packets from all Hinds County Law Enforcement Agencies

● Conducted the entry of cases into the District Attorney System (DAS)

● Manage and coordinate returns of incomplete cases for further investigation to Law Enforcement Agencies

● Coordinated the draft and prepared indictments for Grand Jury

● Supervised the preparation and management of the Grand Jury schedule for all Hinds County Law Enforcement Agencies and witnesses to appear for Grand Jury presentment

● Performed accounting and managed inventory and supplies. Administrative Assistant 2016 – 2017

Hinds County Sheriff’s Office, Jackson, MS

Complimented office operational requirements by scheduling and assigning administrative projects and expediting work results.

● Entered civil process documents into the system to be served by the deputies in a timely and effective manner.

● Assisted in providing community-based law enforcement services to the agency through timely and accurate records and statistical research, analysis, and presentation.

● Assisted in audits and inventory control

● Supported and encouraged a positive work environment

● Coordinated meetings with other governmental entities and community partners.

● Provided reports and communicated results of key data to aid in timely decision making. Administrative Coordinator 2014 – 2015

National Baptist Convention, USA, Inc., Jackson, MS Served as government liaison and customer service coordinator for members of the National Baptist Convention organization and facilitated all office outreach and relationship building.

● Coordinated meetings with federal, state, and local government leadership.

● Coordinated training activities including energy reduction and cost savings training for the Southeast United States.

● Coordinated volunteer activities with corporate partnerships nationwide.

● Facilitated the national college fund drive and faith-based community improvement

● Addressed customer concerns regarding member issues and managed follow-up.

● Produced reports for leadership team to include compliance reporting for grants. Stephanie Arrington Page Three

Compliance Analyst II 2007 – 2014

The University of MS Medical Center, Jackson, MS

Ensured operations and procedures met government and industry compliance standards.

• Performed internal audits to ensure regulatory compliance

• Educated physicians and departmental staff on compliance guidelines

• Conducted compliance training for new employee orientation

• Gathered and analyzed medical records and generated reports for quarterly compliance audits Registrar (Temp position) 2006

Baptist Health Systems, Jackson, MS

Performed ER registration for emergency room patients.

• Verified insurance benefits for payment of hospitals services.

• Collected health insurance deductibles and copays from patients. HR – Insurance Representative 2001 – 2005

Mississippi Department of Finance & Administration, Jackson, MS Explains various insurance policies and products to potential and existing clients (State Employees)

• Communicated benefits, policies, and procedures to the State of MS Health Insurance Plan participants.

• Acted as a liaison among agencies, participants, and providers.

• Maintained effective public relations with agencies and Plan participants regarding interpretation of benefits and advocacy of benefit programs.

• Provided support documentation and resolution in a timely manner to recurring concerns from agencies and health plan participants.

Customer Service Representative 1997 – 2001

BlueCross & BlueShield of MS, Jackson, MS

Provided customer service to health insurance plan members via telephone and on-site.

Engage with customers in troubleshooting issues and concerns.

Collected health insurance premiums and verified coverage for participants and providers.

Received and handled telephone inquiries regarding claims processing, policies, procedures, and contract benefits.

Responded to inquiries from providers regarding covered charges for re-imbursement purposes.

Participated on development team in determining the quickest, most effective ways to answer a client’s or customer’s questions

Collaborated with team and diverse departments to find appropriate solutions SKILLS Computer proficiency (Microsoft Office Word, Microsoft Office Excel, Microsoft Office Access, Microsoft Office PowerPoint; Medical Terminology; Grant-writing skills, DAS (District Attorney System), Papervision

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