Wilkins A Pujols

adwggb@r.postjobfree.com

954-***-**** cell

EXECUTIVE SUMMARY

Expert in: Process Analysis ~ Finance & Accounting

Versatile, high-energy executive who leads companies through change and challenge to profitable growth. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with an extensive background in finance complimented by sales management and leadership. Providing support to my sales manager as well as my sales staff, unhanding product knowledge. Strategist who is able to deliver record breaking in sales and customer satisfaction for competitive business markets. Skilled in negotiating partnerships and alliances with a keen ability to forecast industry trends and capture opportunities.

CORE COMPETENCIES

Financial Reporting ~ Business Planning & Development ~ train and certify sales associates~ schedule planning ~ P&L Management Analysis ~ Regulatory Compliance Quality Customer Service ~ Strategic Planning Project Management ~ Team Development & Leadership Productivity & Performance Improvement Quality Improvement

Hgreg Lux, Pompano Beach, FL- From 06/20/2021 to 02/05/2022

Finance Manager/ Special Finance /Highline/exotic vehicle experience

•Structured deals for maximum profitability and collectability.

•Fully proficient with title laws and registration process

•Maintained proficiency and certifications as required for this position

•Accurately desked deals, submitited deals to lenders for approval, made credit decisions and effectively closed deals.

•Ensured all deals are fully compliant with local, state and federal guidelines.

•Prepared paperwork, contracts and delivered deals.

•Prepared and mailed all deals packages with complete and proper documentation to lenders and followed any other processes that may be in place in their respective department.

•Accurately audited team deals post-sale

•Ensured the expeditious funding of all contracts

Florida Fine Cars, Miami FL from 12/01/2018- 06/15/2021

Finance Manager/ Special Finance lead

•Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations

•Greeting Customers to quickly and effectively transition from Sales to Finance during their vehicle purchase process

•Gaining superior product knowledge to effectively recommend financing options and other products to Customers

•Following up with Customers to ensure satisfaction

•Great approval rate when given a special finance deal.

•Ensuring that all administrative processes are handled timely and in compliance with company policy

•Setting and achieving targeted sales goals

•Highly detail-oriented and organized

•Oversee dealership customer loan origination and approval process

•Maintain accurate monthly, quarterly and year-end reports

•Present warranties, credit insurance, GAP insurance and other beneficial products offered by the dealership

•Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity

•Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction

•Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner

•Supervise the financial services associates to ensure individual and department goals are met

Hgreg.com, Doral, FL- From 04/2016 to 11/15/2018

Finance Manager

•Analyzed credit reports, verified customer employment, financial data and fiscal statements

•Received and approved auto loan applications, supporting loan officers and managed multiple files

•Structured deals and negotiated with financial institutions to get deals financed and funded

•Prepared and submitted DMV documentation

•Proficient use of auto dealer software such as KarPower, Dealer track, DealerSocket, Reynolds & Reynolds, ADP.

•Handled cash, checks and credit card payments for in house financing as well as daily transactions

•Performed administrative functions such as handling phones, filing, faxing, copying and data entry

Toyota of Hollywood, Hollywood, FL- From 02/2015 to 04/2016

Finance Manager

•Analyzed credit reports, verified customer employment, financial data and fiscal statements

•Received and approved auto loan applications, supporting loan officers and managed multiple files

•Structured deals and negotiated with financial institutions to get deals financed and funded

•Prepared and submitted DMV documentation

•Proficient use of auto dealer software such as KarPower, Dealer track, DealerSocket, Reynolds & Reynolds, ADP.

•Handled cash, checks and credit card payments for in house financing as well as daily transactions

•Performed administrative functions such as handling phones, filing, faxing, copying and data entry

RENAISSANCE CPC, Hialeah, FL- From 04/2012 to 02/2015

Sales Manager

•Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.

•Provide outstanding customer service to improve customer satisfaction and relationship.

•Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

•Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

•Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

•Monitor product order shipment to ensure on-time delivery to customers.

•Alert customers on shipping and flow issues in advance.

•Provide price and cost proposals in response to customer’s requests.

•Contact customers regarding contract cancellations to determine cause and possible corrective measures.

•Develop knowledge about each customer’s business model and requirements.

•Maintain competent understanding of company’s products, their functions and alternatives.

•Coordinate, analyze and improve customer service functions to meet company goals.

•Maintain database of customer sales order and invoicing records.

•Assist in marketing activities and inventory control maintenance.

T-Mobile Pines and Douglas. Pembroke Pines FL. From 04/2010 to 04/2012.

SALES LEAD

•Offering Elite Customer Service to clients.

•Assisting Customers to find the best plan that could fit their needs and providing them with a variety of accessories for their devises.

•In charge of doing daily inventory in the Mornings before the opening and at night after closing the store. (Key Holder).

•In Charge of sending Sales report every night to the store Managers before closing.

•Counting the registers as we open and close the Store.

•Following up with Customers after they got their new service with us and asking for referrals.

Car Connection, Plantation FL. From 02/2007 To 04/2010.

Finance Manager

•Fluent bilingual speaker with excellent, communication, written and presentation skills.

•Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.

•Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.

•Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.

•Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.

•Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.

•Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.

LEHMAN TOYOTA, MIAMI FL FROM 04/2004 TO 02/2007

FINANCE AND SCION MANAGER

•Creating the annual SCION sales forecasts by estimating total scion sales, gross and operating profits.

•Monitoring the performance of the SCION department sales associates, holding weekly sales meetings, conducting sales training and certifying new sales associates.

•Accessorizing the new SCION in order to satisfy the young buyers and maximize the gross profits of the department.

•Coordinating the appropriate supply of new SCION and ordering/acquiring vehicle inventory accordingly.

•Meeting monthly with the dealership’s general manager to review forecasts and profits for the SCION department.

•Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.

•Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.

•Auditing all appraisals of trade-in vehicles.

•Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.

LIPTON TOYOTA, FORT LAUDERDALE FL FROM 03/2002 TO 04/2004

SALES ASSOCIATE

•Arranging whole test drive process for the buyers and supporting the sales agent in the documentation relevant to car sales

•Carrying out all the formalities related to car sales and conference the work requirements of the superiors with the aim of offering highest possible amount of customer support.

•Narrating information of the automobiles to the potential customers and the purchasing agents to make them purchase the automobiles

•Addressing the questions and issues of the clients with the aim of creating proper idea about the automobiles they are interested in

•Demonstrating the automobiles and suggesting the customers on the methods necessary for using the products and making the buying procedure much better.

•Helping their sales superiors in creating a plan, which would decrease the costs and increase sales

•Visiting with the potential customers and also the existing customers as and when required regarding the car sales

EDUCATION AND PROFESSIONAL DEVELOPMENT

•associates in sciences- Bronx Community College

•JM&A School of finance certificate

•Scion manager certified

TECHNICAL SKILLS

Software: ADP System, Reynolds and Reynolds Business, word excel, adobe

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