Sales Admin

INTRODUCTION

An enthusiastic, flexible, willing-to-help type of person who makes a great team player. But also can work independently with 5 years of working in the Hospitality industry which developed the ability to work under pressure. Looking for a job that helps motivate me to learn, sharpen myself every day, and promote my future career.

ACADEMIC BACKGROUND

CAREER PROGRESS

Bui Phuong Thao

25/10/1995 Female

098******* ***********@*****.***

66 Quan Su Str., Hoan Kiem Dist., Hanoi

BACHELOR OF PORTUGUESE STUDIES

2013 - 2017

HANOI UNIVERSITY

GRADUATED WITH BACHELOR DEGREE

KNOWLEDGE ABOUT

ASSISTANT/SECRETARY'S JOB COURSE

2017

FOREIGN TRADE UNIVERSITY

CERTIFICATE

SALES ADMIN/OPERATION SUPERVISOR

11/2022 - Now

N2 CLINIC VIETNAM

- Maintaining and updating sales and customer records.

- Compiling monthly sales reports.

- Supporting the sales department with other administrative tasks.

- Expediting orders through internal and external liaison.

- Overseeing company operations and colleague's productivity.

- Maintaining service quality, spot checking.

- Service qualities internal training.

- Proposing ideas for better work performance

BUSINESS DEVELOPMENT

01/2021 - 03/2022

TRIPI PARTNER COMPANY - VNTRAVEL GROUP

- Bringing in new agencies and spread awareness to others regards the company and its services in the e-commerce travel field.

- Successfully acquired new potential agencies who contribute a significant income to the company.

- Giving the best support for the agencies to make bookings to help them increase their income by always pitching them the best promotions that fit their category.

- Assisting agencies in making bookings for hotel rooms, plane tickets. Solving any problems that occurred in the manner of times.

- Over-reached KPIs in the second month of working.

- Collaborating with colleagues to come up with ideas for marketing that will attract more customers.

CONCIERGE/TOUR DESK AGENT SOFITEL LEGEND METROPOLE HANOI HOTEL SKILLS

08/2018 - 11/2022 - Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.

- Assisting guests in a friendly, efficient, and well-mannered way with appropriate follow-up to go beyond the guests' expectations.

- Contributing in increasing sales of hotel's services.

- Arranging events, personalized trips, tours, local attraction visits, transportations for each guest.

- Managing team members and arranging schedules, itineraries.

- Answering phone calls, exchanging emails, making reservations.

- Collaborating with colleagues to deliver the best services and impressions.

- Other administrative tasks.

ENGLISH INTERPRETER CUM ASSISTANT

05/2017 - 05/2018

THIEN SON INVESTMENT & TOURISM., JSC

- Translating verbally & document, paper works for a Singaporean Specialist - who has 20 plus years of experience in the Restaurant

& Hospitality field.

- Overseeing the operation daily to make sure all standards and procedures were complied with and hands-on when required.

- Ensuring a consistent standard of customer service.

- Confidentially handling all information.

- Assisting customers whenever necessary.

- To act as a communication bridge between the direct manager and other people to help keep the work runs smoothly.

- Making reports and documents preparing for Staff training.

- Implementation of office works. Tracking and following up for the assigned jobs.

INTERNSHIP

02/2017 - 05/2017

LANGUAGE LINK OVERSEAS STUDY COMPANY

- Arranging, translating documents, paper works, certificates.

- Composing documents, making reports.

- Supporting colleagues in administrative work.

- Telesales.

Computer

English

Organization

Working under pressure

Multitasking

Contact this candidate