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Medication Delivery Customer Service

Location:
New York, NY
Posted:
April 09, 2023

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Resume:

Ananya Shah

*** ********* ****** #**, *********, NY 10016 · 732-***-****

adwge8@r.postjobfree.com · https://www.linkedin.com/in/shahananya/ EXECUTIVE SUMMARY

As a highly accomplished Board Certified Pharmacist with six years of experience in the inpatient setting, I possess a broad range of clinical knowledge across multiple therapeutic areas, including Cardiovascular, Diabetes, Pulmonary, and Oncology. Throughout my career, I have provided exceptional patient care and education to healthcare providers through engaging group presentations, in-person demonstrations, and continuing education lectures. I have also served as a certified educator, teaching therapeutics classes to Pharmacy students. Now, I am eager to leverage my extensive experience and expertise in a challenging new role within Pharmacovigilance, where I can contribute to enhancing patient care and improving healthcare outcomes.

EXPERIENCE

Lenox Hill Hospital, NY — Staff Pharmacist

August 2020 – PRESENT

Communicate and educate medical providers on evidence-based medications, dosages, and frequencies based on patient profiles, resulting in improved patient outcomes.

Provide consults on a variety of therapeutic areas, including Total Parenteral Nutrition (TPN), oncology, antimicrobial stewardship, and general medication dosing, ensuring optimal patient care.

Verify and prepare medications using Allscripts Sunrise, as well as compound parenteral and Neonatal Intensive Care Unit (NICU) medications for inpatients, maintaining accuracy and safety.

Conduct thorough research using drug package inserts and databases, such as Pubmed and Ovid MEDLINE, to answer healthcare providers' medical information questions.

Investigate patient adverse reactions to medications,, applying analytical approaches to determine whether they were related to the disease state, the drug itself, or other contributing factors, and recommending appropriate interventions.

Collaborate with pharmacy management and hospital leadership to develop and implement solutions for optimal pharmacy workflows and employee retention through the Pharmacy Subcommittee, engaging vendors and exploring tools and platforms as needed.

Provide and prepare novel therapies during several infectious disease crises, including Covid-19 and Monkeypox, ensuring patients receive the best care possible.

Design, implement, and manage workflows, while overseeing pharmacy residents, students, and technicians, ensuring efficient operations and optimal patient care. Hackensack Meridian Ocean University Medical Center, NJ — Unit Based Pharmacist August 2019 – August 2020

Performed daily rounds with the medical team on the cardiology medical surgical (MedSurg) unit, reviewing and adjusting medical treatments as needed to optimize patient care.

Clarified and provided consults on anticoagulation, antibiotic, pain management, and general dosing of medications, ensuring accurate and safe administration.

Verified admission and discharge medication reconciliations with patients using Epic, ensuring consistency and accuracy in medication profiles.

Verified patients' medication in Epic upon arrival to the MedSurg unit, validating their medication profile to ensure optimal patient care.

Coordinated and collaborated with the patient, their caregiver, and care team to perform medication reconciliation, ensuring a seamless transition of care post-discharge, resulting in improved LACE index (i.e., length of stay, acuity of admission, comorbidity of the patient, and emergency department use) and decreased medication-related errors.

Conducted small group instructional trainings to nurses on the unit on a myriad of topics, such as insulin, new medication device therapy, and GLP-1 agonist administrations, improving nurses' knowledge and skill set.

Precepted pharmacy students and managed pharmacy technicians, providing guidance and support to ensure the delivery of optimal patient care.

Virtua Marlton Hospital, NJ — Staff Pharmacist

February 2019 – March 2020

Reviewed patient profiles with medical providers to discuss necessary changes that need to be made in terms of their medications, dosages, and frequencies.

Conducted medication reconciliation with the support of both outpatient providers and emergency department staff for patients admitted to the hospital.

Provided consults to the medical team on medications and the appropriate dosing, ensuring optimal patient care.

Verified and prepared medications through Epic for inpatients, ensuring accurate and timely medication delivery to patients.

Good Samaritan Regional Medical Center, OR — PGY-1 Pharmacy Practice Resident June 2017 – August 2018

Established and managed the Heart Success Clinic, a heart failure clinic in Corvallis in collaboration with physicians. Key achievements and responsibilities included: o Developing and implementing a medication protocol to titrate medication and improve heart failure management, in addition to providing holistic patient care recommendations on vaccinations, diet, and more.

o Collecting and analyzing data to demonstrate the clinic's impact in reducing patient readmission rates, increasing immunocompromised patient vaccinations, improving adherence to medication titration and goal therapy, and reducing financial barriers to treatment.

o Presented findings on the Heart Success Clinic's impact at the Northwest State Conference.

Delivered Continuing Education (CE) lectures and presented at Pharmacy & Therapeutic (P&T) Committee on a plethora of topics including, but not limited to: Andexanet Alfa monograph, Bipolar Disorder: A Patient Case, Medication Use Evaluation on Daptomycin Use in Hospital System, Intravenous Olanzapine Use for Acute Agitation, and Bacterial Meningitis: A Patient Case.

Published an article entitled "Type 2 Diabetes: Which guidelines to use when?" in Prescription Pearls, a Samaritan Health Services newsletter.

Completed a Teaching Certificate to deliver lectures and facilitate student labs for P1 Pharmacy students at Oregon State University on topics such as insomnia, anorectal diseases, pinworms, athlete's foot/jock itch, and vaginal diseases.

Collaborated with medical professionals on daily rounds in multiple settings, including cardiothoracic, intensive care, infectious disease, psychiatric, and medical, to provide clinical answers and optimize patient care.

Massachusetts Board of Pharmacy, MA — Pharmacy Extern January 2017 – February 2017

Served as the primary contact point for the Board of Pharmacy, promptly responding to inquiries and information requests.

Conducted thorough investigations into pharmacies suspected of fraud, waste, and abuse, gathering and analyzing information to ensure compliance with regulations.

Presented a comprehensive Medical Safety Continuing Education Slide Deck to a group of pharmacists at the Board of Pharmacy, highlighting key safety measures and practices.

Delivered a thought-provoking journal club presentation on buprenorphine implants, effectively communicating complex information and facilitating discussion among peers. Johnson & Johnson, NJ — Consumer Pharmacy Extern

September 2016 - October 2016

Conducted in-depth analysis of clinical trial data to create claims summary documents for global baby products, ensuring the substantiation of scientific claims.

Collaborated with the Consumer team to develop an up-to-date diabetes educational lecture for grocery store pharmacists, utilizing the latest evidence-based information.

Gathered and analyzed competitive intelligence information to stay up-to-date on the latest developments and trends in the skincare industry, providing valuable insights for future publications.

LNK International, NY — Quality Control Intern

Summer 2012 - 2013

Conducted reviews of Standard Operating Procedures and ensured compliance with US Pharmacopeia standards.

Assisted lab personnel with continuous testing at multiple checkpoints throughout the production process to ensure product quality.

Performed Content Uniformity Tests and Dissolution Tests and prepared drug compositions to ensure the quality of the ingredients of each batch.

Maintained detailed records of test results and production processes to facilitate quality control and regulatory compliance.

EDUCATION AND LICENSES

MCPHS University, Massachusetts — Doctor of Pharmacy September 2011 - May 2017

Registered Pharmacist, New York

March 2020 - November 2025

Registered Pharmacist, New Jersey

March 2021 - April 2023

Board Certified Pharmacotherapy Specialist

December 2021 - December 2028

Cardiopulmonary Resuscitation, Basic Life Support

October 2022 - October 2024

Teaching Certificate, Oregon State University

June 2018

SKILLS

Oral Communication and Presentation Skills – Advanced Proficient

Microsoft Suite (Word, PowerPoint, Excel, Outlook, SharePoint, and Teams) – Advanced Proficient

Scientific Writing & Data Analysis – Advanced Proficient

Clinical Pharmacy – Advanced Proficient

Customer Service – Advanced Proficient

Pharmacology – Advanced Proficient

Multi-lingual: English (Native), French (Fluent), Gujarati (Fluent), Hindi (Fluent), and Spanish

(Conversational)



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