Administrative Assistant Data Analyst
Resume:
DEBORAH BOYD
**** ** ******* **. *. Jacksonville, FL 32210 C: 904-***-**** adwgcs@r.postjobfree.com Objective
Devoted to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, scheduling meetings, classes and individual appointments.
Ability Summary
● Coordinating/Scheduling the On/Out boarding Staff
● Set-up and Implemented All Required Trainings
● Maintain Personnel Files (HRIS)
● Performing Administrative Activities
● Customer and Personal Service
● Communicating with Supervisors & Peers
● Organizing, Planning, and Prioritizing Work
● Performing for or Working Directly with the Public
● Research and Gathering Information
● Documenting/Recording Information
● Intermediate in Microsoft Office programs
Employment History
10/2021 - 12/2022
Life Event Services Consultant I Contract Position AllSourcePPS, Huntington Beach, CA
Inbound/outbound phone calls to be the single point of contact for employees, retirees, and their families, experiencing a death or terminal illness as well as supporting impacted managers and HR partners through case management.
Researched and presented the employee's current benefit portfolio, collected necessary documentation, and ensured timely facilitation of benefit processing. Engaged with partners and Employee Assistance Program (EAP).
Responsible for delivering end-to-end case management support to employees and managers around complex, multi-dimensional life events. Responded to inquiries effectively and timely, while providing top tier customer service. Excellent documentation and communication skills.
06/2014 - 09/2021
Employee Relations Specialist
Gateway Community Services, Inc., Jacksonville, FL Facilitated and scheduled required training for all levels of staff Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Developed and facilitated all new-hire orientations. Facilitated the criminal background check process for new hires. Audited workplace, employee and management policies and procedures. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Processed unemployment claims and acted as the company representative at unemployment hearings.
Older Employment History
12/2012 - 06/2014
Behavioral Health Technician
Gateway Community Services, Inc. Impact House, Jacksonville, FL 02/2008 - 10/2011
Administrative Liaison
St. Vincent's Medical Center, Jacksonville, FL
10/2002 - 08/2007
Health Information Manager
Lakeview Health Systems, LLC Jacksonville, FL
04/1990 - 10/2002
Administrative Assistant, Data Analyst, Trainer
Gateway Community Services, Inc., Jacksonville, FL Education History Office Management
2 Years of College Incomplete Degree
Florida State College at Jacksonville, FL
References
Meloda Everitt, HR Director
Retired Gateway Community Services, Inc.
Crystal Manning, Life Support Asst. VP
Friend/Peer at Gateway & BOA
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