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Customer Service Sales Manager

Location:
Alexandria, Alexandria Governorate, Egypt
Posted:
April 09, 2023

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Resume:

TO WHOM IT MAY CONCERN

Pls. find attached my curriculum vitae

If you are interested in it, pls. feel free to contact me

If not, pls. keep it in your pending file for reference

With my respect

Tarek Al Sherif

Personal information

Name : Tarek Ahmed Fouad El sherif

Date of birth : 07/09/1973

Nationality : Egyptian

Religion : Muslem

Military Service : Exempted

Marital Status : Married

Address : Smouha – Alexandria

Al Haram – Cairo

Mobile : 002***********002***********

Academic & Educational qualifications

Bachelor degree of commerce – Alexandria university – English department – Major in Accounting 1996

Other Qualifications

1- Languages

Arabic : Mother Language

English : V. good command in spoken, Writing, and reading

French : Fair

2- Typing

English : Very good

Arabic : Very good

3- Computer Skills

Windows (MS office)

Windows NT

All internet applications & programs

Experience {Job in details}

Jan. 1996 – Dec. 1996

Best Quality trading co.

* I started to work as a Foreign relations dept. supervisor

* Preparing market studies for the imported products and all related

Cost studies

* Arranging meeting with foreign delegates

* Handling all foreign correspondents

* Handling all negotiations with foreign companies

* arranging and implementing all import process and following

Imported Products till supplying to our clients in Egypt

* Handling all negotiations with Egyptian companies regarding

Imported products and following their supplying orders till

Collection of our invoices

* Acting as a chain between the company and any of our clients at

Any rising Problem especially the financial and supplying problems

* handling all customs papers and any documents related to the customs Clearance process

I became a Supervisor for Sales & Marketing Dept. and my added

Responsibilities are

*Leading all sales stuff

*Supervising offers presented to all our clients and preparing

Offers for Tenders in & out Egypt

*Handling important deals specially with public sector companies

*Preparing sales and marketing plans with chairman,and following

Implementation of these plans to guarantee achieving of sales target

And evaluating the effects of the marketing tools used in achieving

Sales plans

*Evaluating financial situation of all our clients and ranking them

*Developing the business vertically and horizontally to keep our

Situation in the market and increase our market share gradually

Based on organized plans

Jan. 1997 – May 1998

Ghatwary Medical Supply

I moved to another co., which was specialized in manufacturing medical disposables

Internal training for the co.’s products for 3 weeks

My basic title was Export Manager and my responsibilities are

*Selling the co.’s products in foreign markets and develop the

Business

* Arranging meeting with foreign delegates

* Handling all Export correspondents and export documents

* Handling all negotiations with foreign companies

*Supervising offers presented to all our foreign clients and preparing

Offers for external Tenders

*Supervising the following financial processes

(A) Open L/C and all related docs.

(B) L. of Guarantee

(C) Check on wire transfer to a supplier through bank

*Full responsibility for export manufacturing orders

(Factory to Clients)

*Handling negotiations with shipping companies

*Full understanding of the Egyptian customs procedures required

For the export of our products

* Assure our customers satisfaction, avoiding and solving problems that may arise and developing co.'s rules to guarantee best service

Likewise, I become responsible for the Fairs & Exhibition Dept.

*Managing a team of 11 persons in both depts.

(Export, Fairs &Exhibition)

* Arranging the annual attended fairs with the authorized agent

In & out Egypt

* Establishing very Good relations with all foreign authorities in

Egypt

A promotion to be Assistant of the managing director is acquired

* Supervising all offers presented to our clients in & out Egypt

* A monthly inventory revision to be proceeding to Chairman

* Sharing in evaluating co.'s financial situation and decision making

May 1998 – June 2005

Lofty Mansour Group ( United Parcel Service ) UPS

*** I moved to one of the biggest multinational co. working in the field of Courier & Freight ( UPS )

My first title was OPERATION SUPERVISOR For Alex. Branch and my responsibilities were the following

* Following and organizing day to day operation, leading operation & Customer service stuff, assure achievement of daily work in a professional way which reducing time ( Customer satisfaction )

* Solving all problems facing our clients whether import or export problem

* implementing co. policy without losing our clients

* Following all branch clients and all contracts done by sales stuff to guarantee client’s best service and keep business live.

* Analyzing client’s new needs to implement it in the future and to know how it can coincide with co. policy

* A promotion to be Operation & Sales Supervisor is acquired and my new Job added the following

* Analyzing the co. price policy and discount giving to each client

* Negotiate the client to reach best deal

* Selling the service in a best way that achieves higher profitability to the co.

* Follow up all the clients (Existing & New) to solve any problem arise and to be aware by the new offers presented by competitors

* Analyzing the market according to changes in prices offered by competitors and volume of deal and evaluates our market share

* Studying and evaluating competitors situation through the movements in the market and analyze any price modification or service added to their programs

* Reporting to Country manager about continuous fluctuations in the market

* Give solutions for all problems which facing the implementation of our targets and objectives

* Achieve the designated sales targets & increasing co. profitability

* observe and supervise deal of each client to forecast his future business

* Following the client’s monthly invoices to know the effect of each client on our profit and to determine our new needs to achieve our target

* Calculate monthly profit to the location and coincide it with the targeted profit

Jul. 2005 – Dec. 2006

DHL Express WLL

I moved to one from the largest companies which operating in the field of Courier, Air, and Ocean

SALES TERRITORY MANAGER

Responsible for all industrial areas in Alexandria till sadat city

* Increasing No. of client by acquisition of a huge # of clients

* Increasing profitability of the area by triple

* Transfer loss makers' accounts to a profit maker by understanding these clients' needs and matching them with co. services

* Doing a lot of huge deals by importing most of textile accessories to textile manufacturers through DHL by a very high profit

* become best Area sales of the month for 4 times and always over achievement

* Implementing any new policy of the co. to clients without loosing any of them

* Very good relations with all co. operating in my area and out of it

* Specialized in big deals, Deals with Multinational co. ( MNC )

* Finding out a lot of logistics solutions to my clients

* Promoted to an inside prize ( Through DHL ) to be mission possible agent as I imported 14 Tons of yarn from CHINA to EGYPT to one from the biggest manufacturers of Textile in EGYPT

(Prize Granted )

* My area become one of the most areas generating revenue to DHL Egypt

May. 2007 – Till October 2012

Arabian Waterproofing industries co. ( Awazel )

Sales Group Leader (Area Sales Manager)

Leading and managing a group of sales people consists of 5 members covering an area of about 1000 km from Jeddah to Najran

(Yemen Boarders)

Develop a sales strategy to achieve organizational sales

Goals and revenues

Liaise with other company functions to ensure achievement

Of sales objectives

Develop sales presentations and proposals

Investigate lost sales and customer accounts

Track, collate and interpret sales figures

Forecast annual, quarterly and monthly sales revenue

Generate timely sales reports

Develop pricing schedules and rates

Formulate sales policies and procedures

Help prepare budgets

Control expenses and monitor budgets

Maintain inventory control

Conduct market research and competitor and customer

Analysis

Analyze data to identify sales opportunities

Develop promotional ideas and material

Cultivate effective business relationships with executive

Decision makers in key accounts

Managing and developing co.’s clients and improving their performance

Approving our products in very huge private and governmental projects.

Establishing very good connections and relations with new and existing clients

Generating more than40 million Saudi Riyal per year and handling problems of our key accounts and generating high revenue from them.

April 2013 – Till March 2015

POLO Courier Services & Logistics (Safety Marine Services Group)

Head of Operations, Sales & Business Development

(Senior Manager)

Responsible for All Companies Activities & Transactions

Developing all companies rules & procedures

Managing the company’s 3 branches (Dubai – Abu Dhabi – Al Ain)

Developing and maintain applying of operations procedures

Developing the company’s sales strategy to meet the financial target

Creating all company’s deals with vendors and Int’l service provider

Responsible for maintaining the company’s total revenue and developing the sales activities by managing the sales team and set new plans to acquire and generate more revenue

Developing the overall company’s data base by setting the new plans for telesales & marketing team

Assuring the best service provided to our clients by managing the customer service team and setting new procedures to solve all the problems which may arise during the service process

Assuring the proper delivery process by amending the delivery routes and expanding the delivery areas to guarantee the best service presented to all our clients through the operation team

Solving the major problems with our key account customers

Making deals with the new prospective key accounts

Direct Supervising of all int’l shipments ( Export& Import ) through customer service and sales team to increase the revenue generated and developing any required process

Developing Air Freight shipments by establishing deals with service providers and developing the sales process

Creating and developing the company’s price policy

Setting and creating the company’s price lists according to the market situation and studying the movement and prices of the competitors to improve the company’s situation in the market

Recruiting new employees according to the replacement and expansion plan.

Managing marketing plans through creating brochures, advertising materials, and vehicles maintenance procedures

Assuring all procedures and plans are in place on a weekly and monthly basis.

April 2015 – Till June 2017

Innovative non-woven solutions (Royal Group)

Regional Sales Manager (MENA Region)

Responsible for sales and Marketing the factory products

(Non-Woven materials) whether industrial, Medical and hygiene

In the Middle East and North Africa region

Continuous travelling to Egypt, Oman, Saudi Arabia, Jordan, and Morocco

I was focusing and specialized in the Egyptian market as it was a promising market for our products.

Responsible to set the sales & Marketing plans according to each country and try to maximize the profit generated from each one

Setting the price policy and matching it with each country according to the market plan.

Responsible for negotiation with the End customer, Distributors, and agencies in different areas (In Each Country)

Preparing all sales analysis required to achieve the targets assigned to each area.

Preparing all analysis required to achieve the assigned cost budget.

Negotiating the shipping lines in different countries to get the best shipping rates as the shipping rate consider a key factor in the final export price to each country independently.

Responsible to finalize all export documents and awareness about customs regulations in all countries which are under my responsibilities.

Responsible to create new distributors and agencies for our product in different markets.

Collecting and awareness about the competition in the market and the reflection of our competitors toward our plans.

Issuing the production orders to the factory and billing to the finance

Managing all the parties involved in the sales process to the destination country (Production dept., Finance dept., and Export dept.)

October 2017 till present

Sales & Distribution Manager

Private owned business in the field of distribution of 3 categories

A) Sewing threads (Authorized distributor)

B) Non- Woven fabrics (Sticky, non-sticky, industrial, and

Medical)

C) All Clothing factories supplies (dealers)

It’s a family business and I’m responsible for all sales activities in some assigned territories (Alexandria, Behira, 6th of October and Giza governorates)

Establishing all channels of distribution for retailers and factories

Responsible for generating the revenue from the assigned areas through potential customers.

Establishing a strong client’s network to invade the market and facing the competition

Manage all the activities related to business by following all the orders and the special orders from the manufacturers till the delivery

Follow implementation of the orders to be done in the proper and exact time needed by the client

Generating 1 million EGP sales / month starting from zero sales in the assigned areas in a short period of time

Finally, it will be a great pleasure to be a member in your respectable co. who can achieve the co.’s targets and objectives

For any further details required pls. feel free to contact me

Hoping to get your attention

Thanks for your time

Tarek Fouad



Contact this candidate