Bilingual Csr Service Representative
Resume:
Titania Pasiecky
Customer Service / Receptionist/ bilingual csr
Chandler, AZ 85224
***************@*****.***
• I Speak and Write Spanish. I have over 10 years in bilingual customer service experience. I get along with people very easily . I have a lot experience in working with computer very nice and respectful. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Transperfect - Phoenix, AZ
August 2022 to Present
General customer service answer question about a lawsuit that involved in helping filled claims and assistances websites
Recepcionist
Robert and Half - Phoenix, AZ
April 2021 to July 2022
Front desk receptionist. Answering calls, transferring, data entry, excel, email, business administration. Cashier- Customer Service
Frys - Scottsdale, AZ
September 2017 to May 2021
November 2017 - November 2018
March -2021
Helping customers with all purchasing and cashiering services. Welcoming customers answering their questions, helping them locate items and providing advice or recommendations, operating scanner scales, cash register and other electronics, Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer, taking coupons and scan them correctly, dispense the correct amount of change, take money in the form of cash, credit, or check, take customers orders, deliver hot or cold food to customers, greet customers and ask if they prefer paper or plastic. Bilingual Customer Service
DHL, TEMPE
April 2017 to June 2019
Tracking packages, taking over a 100 calls a day, answering customer shipping issues and enquiries, updating names addresses and phone numbers, changing shipping information to businesses or residential, opening up traces for packages lost or stock in customs, changing delivery dates, communicating with carriers to schedule deliveries and pickups. BilingualCustomer Service Representative
Afni - Tucson, AZ
March 2016 to March 2017
Taking inbound calls for Verizon Wireless customers, Helping customers with complaints and questions, getting customer information about products and services, take orders and process returns, taking payments, making payment arrangements, helping customers troubleshoot their phones. Explaining their billing details, close and open accounts, also adding and removing/changing services. Bilingual Customer Service Worker
WAlMART, Florida
February 2011 to December 2015
Greeting customers, responding to questions, improving engagements with merchandise and providing outstanding customer service, operating cash register, managing financial transactions & balancing drawers, dealing with customer queries and complaints, helping with special promotions handling payments, ordering stock, overseeing deliveries, displaying products. Bilingual Customer Service
AFNI, Tucson - Tucson, AZ
March 2002 to April 2007
Received inbound calls about their phone concerns. Help them paid bill, change of address, change calling plans, add lines or removed.
Education
GED in General
San Ignacio de Loyola - Lima, PE
January 1987 to January 1991
Skills
• Quickbooks (10+ years)
• Microsoft access (10+ years)
• Microsoft office (10+ years)
• Powerpoint (10+ years)
• Bilingual Spanish (10+ years)
• Customer Service (10+ years)
• Bilingual (10+ years)
• Call Center (10+ years)
• Spanish Bilingual
• CSR
• Office Experience
• Administrative Experience
• Billing
• Customer Service Skills
• Data Entry
• Filing
• Microsoft
• Microsoft Word
• Receptionist
• Scheduling
• Microsoft Outlook
• Multilingual
• Translation (10+ years)
• Microsoft Excel (10+ years)
• Computer literacy (10+ years)
• Salesforce (10+ years)
• Spanish (10+ years)
• Writing Skills (10+ years)
• Visual Basic (10+ years)
• Medical office experience (10+ years)
• Computer skills (10+ years)
• Organizational skills (10+ years)
• English (10+ years)
Languages
• Spanish - Expert
Additional Information
SKILLS
•Microsoft office
•Spreadsheets
•Powerpoint
•Microsoft Access
•QuickBooks
•Web and Social
•Graphic and Writing
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