Titania Pasiecky

Customer Service / Receptionist/ bilingual csr

Chandler, AZ 85224

adwgce@r.postjobfree.com

+1-602-***-****

• I Speak and Write Spanish. I have over 10 years in bilingual customer service experience. I get along with people very easily . I have a lot experience in working with computer very nice and respectful. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Transperfect - Phoenix, AZ

August 2022 to Present

General customer service answer question about a lawsuit that involved in helping filled claims and assistances websites

Recepcionist

Robert and Half - Phoenix, AZ

April 2021 to July 2022

Front desk receptionist. Answering calls, transferring, data entry, excel, email, business administration. Cashier- Customer Service

Frys - Scottsdale, AZ

September 2017 to May 2021

November 2017 - November 2018

March -2021

Helping customers with all purchasing and cashiering services. Welcoming customers answering their questions, helping them locate items and providing advice or recommendations, operating scanner scales, cash register and other electronics, Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer, taking coupons and scan them correctly, dispense the correct amount of change, take money in the form of cash, credit, or check, take customers orders, deliver hot or cold food to customers, greet customers and ask if they prefer paper or plastic. Bilingual Customer Service

DHL, TEMPE

April 2017 to June 2019

Tracking packages, taking over a 100 calls a day, answering customer shipping issues and enquiries, updating names addresses and phone numbers, changing shipping information to businesses or residential, opening up traces for packages lost or stock in customs, changing delivery dates, communicating with carriers to schedule deliveries and pickups. BilingualCustomer Service Representative

Afni - Tucson, AZ

March 2016 to March 2017

Taking inbound calls for Verizon Wireless customers, Helping customers with complaints and questions, getting customer information about products and services, take orders and process returns, taking payments, making payment arrangements, helping customers troubleshoot their phones. Explaining their billing details, close and open accounts, also adding and removing/changing services. Bilingual Customer Service Worker

WAlMART, Florida

February 2011 to December 2015

Greeting customers, responding to questions, improving engagements with merchandise and providing outstanding customer service, operating cash register, managing financial transactions & balancing drawers, dealing with customer queries and complaints, helping with special promotions handling payments, ordering stock, overseeing deliveries, displaying products. Bilingual Customer Service

AFNI, Tucson - Tucson, AZ

March 2002 to April 2007

Received inbound calls about their phone concerns. Help them paid bill, change of address, change calling plans, add lines or removed.

Education

GED in General

San Ignacio de Loyola - Lima, PE

January 1987 to January 1991

Skills

• Quickbooks (10+ years)

• Microsoft access (10+ years)

• Microsoft office (10+ years)

• Powerpoint (10+ years)

• Bilingual Spanish (10+ years)

• Customer Service (10+ years)

• Bilingual (10+ years)

• Call Center (10+ years)

• Spanish Bilingual

• CSR

• Office Experience

• Administrative Experience

• Billing

• Customer Service Skills

• Data Entry

• Filing

• Microsoft

• Microsoft Word

• Receptionist

• Scheduling

• Microsoft Outlook

• Multilingual

• Translation (10+ years)

• Microsoft Excel (10+ years)

• Computer literacy (10+ years)

• Salesforce (10+ years)

• Spanish (10+ years)

• Writing Skills (10+ years)

• Visual Basic (10+ years)

• Medical office experience (10+ years)

• Computer skills (10+ years)

• Organizational skills (10+ years)

• English (10+ years)

Languages

• Spanish - Expert

Additional Information

SKILLS

•Microsoft office

•Spreadsheets

•Powerpoint

•Microsoft Access

•QuickBooks

•Web and Social

•Graphic and Writing

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