Elaine K Damron

*** ****** *****

Florence, KY **042

859-***-****

adwgba@r.postjobfree.com

Skills

Comprehensive background in phone and in-person customer service.

Recognized for excellent attendance.

Positive work ethic.

Solid organizational abilities.

Professional Experience

Administrative Specialist / Receptionist 12/2022 to 02/2023

Kentucky Public Defenders Office (Adecco Staffing) Burlington, KY

Answered and transferred calls to desk as well as to cell on an Avaya system.

Inform clients of their attorney’s name, court dates, times, and court rooms.

Date Stamp, Open, sort, and distribute all incoming correspondence.

Filing, scanning, emailing (Outlook), pictures and data when needed.

Helped with basic case file openings.

Kept up with the organization of office call schedule for 18 Attorneys.

Customer Service Specialist / Administrative Specialist III 04/2021 to 09/2022

Kentucky Transportation Cabinet (Adecco Staffing) Burlington, KY

Issued Real ID, Standard, Motorcycle and CDL driver’s license.

Helped CDL drivers with uploading Applications, Self & Medical Certifications to the CDL portal.

Able to process Reinstatement Fees for Regular and CDL Suspended License.

Able to process New Permits and set up Applications for young drivers.

Managed customers questions face to face, over the phone and emails.

Did weekly payroll for the office of 15 to 35 staff which fluctuated week to week.

Customer Service Specialist / Sales 01/2020 to 04/2021

Charter/Spectrum Cable Florence, KY

Took care of customers’ needs when they requested additional services.

Set up new accounts for Cable/Internet/ Wi-Fi/Voice/Mobile.

Transferred services when moving from location to location.

Customer Service III 01/2018 to 08/2019

Staples Florence, KY

Provided customer service for companies with lost or damaged packages.

Processed replacement orders for companies and private customers.

Took incoming calls from Couriers for additional delivery information.

Customer Service II / Special Projects Tech 10/2013 to 12/2017

Convergys Erlanger, KY

Provided customer service for Eye Med Insurance members.

Promoted to UIP Department: third party service to Vision Care Benefits.

Explained processed claims and coverage to providers and members.

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