Salesforce Administrator Customer Support

Neyazi Eltayeb

Coralville, IA ️319-***-****

Email: *************@*****.***

Summary

Extensive experience as a Salesforce Administrator, Business Analyst and Development, supporting a multi-continent global sales team with 100+ members. Enjoy an innovative and results-driven approach while overseeing the Salesforce Business requirements, Administration and Development of multiple Salesforce instances, operational support, reporting, Apex development and configuration changes. A proven track record of successfully working, both independently and with a team, in a fast paced and dynamic work environment, with the ability to communicate effectively as well as collaborate with cross-functional business partners and technical teams. Committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solutions, while generating cost/time savings for organizational excellence.

Technical Skills

Salesforce Technologies

Salesforce CRM, Salesforce Classic & Lightning, Apex Triggers, SOQL, Process Automation and Workflows, Dashboards and Reports, Custom objects, Validation Rules, Formula, Service Cloud, Sales cloud, Pricing, JitterBit

Salesforce Apps

Sales Cloud, Service Cloud, Marketing Cloud along with clouds and AppExchange apps

Data migration Tools

Data Quality and Integrity, Import/Export, Dedupping, Data Loader

Software Development

Agile methodology, Scrum, Maintaining backlog/sprint/task assignment, SDLC

Project Management

Jira, MS Project, MS Word, MS Excel, MS PowerPoint

Network Management

Capable of supporting, configuring, maintaining, and upgrading corporate customer's networks and in house servers to ensure seamless flow of computer operations

System Administration

Competent at installing and configuring software, hardware, and networks; monitoring system performance; and troubleshooting issues apps

Team Player & Coordination

A versatile team player: excel at leading, managing, supervising, and motivating high-performance team to achieve established goals and combine objectives.

Key Skills

Proven track record of time management, delivering excellent customer service, meeting deadlines; highly adaptable to challenging environments

PROFESSIONAL EXPERIENCE

Salesforce Administrator, Developer & Business Analyst 8/2019 to Present

IT Is Fantastic, Boca Raton, FL

Workings as Salesforce Admin, Developer and BA supporting a multi-continent global Sales team of 100+

Designed, developed, and deployed various Apex Triggers and process automation/workflows.

Upgraded apps from Salesforce Classic to Lightning to develop rich user interface and better pages interaction.

Migrating Meta data from one sandbox to another sandbox/production

Worked with SOQL queries, as well as SQL to store and download data from the Salesforce platform database.

Complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.

Performed Administrative activities using JitterBit data loader and Apex data loader, import wizard to import data, such as accounts, campaigns, cases and leads from multiple data sources into Salesforce.

Closely involved in all phases of SDLC (Design, Development, Testing {Unit Testing, System Integration Testing, UAT} and deployment from Sandbox to Production)

Developed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Developed, Managed, maintained, and customized page layouts for Products, Opportunity, Contacts and Accounts depending upon user roles, custom fields, Reports, Dashboards and other salesforce objects and functions, while assisting the executive teams view Sales Pipeline dashboards for developing proactive strategies

Created and maintained Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements.

Developed and implemented various Custom Objects, Pick lists, Validation rules, Formula fields, Master-Detail, Lookup relationships and Tabs.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation.

Provided training to Business users about the system.

Worked closely with clients to gather requirements and had a thorough understanding of interpreting business needs, translating them into operational requirements and converting them to technical specification documents.

CCR – Circle Computer Resources, Cedar Rapids, IA (weekend – Remote) Jan 2023 – Present

Troubleshooting IP services and networks.

Providing technical end-user support.

Providing customer support to business clients.

Installing, configuring, and updating networking accessories for end-users.

Monitoring company networks and responding to issues.

Monitoring of network alarms and reacting appropriately.

Optimizing server capacity and performance to keep up with demand in network traffic.

Enhancing network security, as well as documenting network processes, repairs, and cabling layouts.

Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

Educational Background

Kirkwood Community College Cedar Rapids, USA

Graduate Student (Associate of Applied Science: Network and System Administration)

Developed understanding and expanded skills on numerous coursework’s, including CCNA Cisco 1-2, Network Plus, Network Security Basics, Directory Concepts, Cyber Law and Ethics, Linux Networking, Directory Administration, VMware VCP, System Automation and Scripting, Windows Network Management

Diploma in Banking Emirates Institute for Banking & Financial Studies – Dubai, UAE

Diploma in Banking Chartered Institute of Bankers, United Kingdom

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