Sales Representative Account Manager
Resume:
RICHARD A. PEARL adwg5q@r.postjobfree.com
Middleton, MA 01949
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SUMMARY
High-performance Major Account Manager who consistently drives revenue growth and brings focus, drive and energy to critical business. Outperforms as a tenacious revenue generator by aggressively developing a continual pipeline of customers and quickly surpassing sales targets. An enthusiastic leader with a reputation for creating strong partner relationships with internal and external customers.
Shines in developing and managing customer facing operations, building client relations and positioning value- based product offerings that drive market and earnings growth.
Self-motivated, confident and thoroughly committed to professional excellence, quality performance and superior customer service. Well-recognized for going above and beyond what is required or expected.
Exceptional critical thinking skills and a consistent record of anticipating problems and finding solutions, while exhibiting superior judgment and a balanced, realistic understanding of issues.
Driven by challenge and opportunity for development. A resourceful self-starter who confidently interfaces with all levels and disciplines and thrives in diverse and demanding environments.
Solid client service skills delivered with a sense of urgency, accountability and integrity. PROFESSIONAL COMPETENCIES
Sales & Marketing Account Management Project Management
Collaboration Team Leadership Training & Mentoring
Problem Resolution Increasing Brand Value Business Development
Relationship Building Communication Consultative Selling PROFESSIONAL EXPERIENCE
J.R.M. HAULING & RECYCLING SERVICES, INC., Peabody, MA 2008 - Present JRM Hauling & Recycling Services, dba Republic Services of Peabody, is a waste-hauling and recycling company. Major Account Manager (2022 – Present)
Territory Manager (2008 – 2022)
Consistently achieve 125% - 150% of annual quota by identifying sales opportunities and effectively representing the company and its products / services in the marketplace.
Continuously develop and retain portfolio of key accounts of more than $3M annually via new business opportunity realization and contract renewals.
Partner with management, operations and ownership in all aspects of sales process with implementation of equipment and service to meet and exceed clients’ requirements.
Maintain comprehensive understanding of customer decision makers and influencers; build, preserve and leverage customer relationships to secure long term strategic / senior level relationships that drive new sales.
Negotiate contracts and handle pricing / proposal / bid preparation and customer follow-up with excellent business planning and prioritization skills.
Identify customer issues and resolve sales related difficulties with strong interpersonal skills that create and enhance long term relationships.
Monitor market, customer and competitor trends and advise management / ownership on methods to improve company competitiveness.
Mentor new sales representatives by attending sales meetings and being available for internal assistance. RICHARD A. PEARL adwg5q@r.postjobfree.com Page Two
WASTE MANAGEMENT, INC., Hampton / Londonderry, NH 2004 - 2007 Solid waste & recycling pickup services for businesses in New Hampshire and Massachusetts. Account Manager / Sales Representative
Achieved new business revenue growth by analyzing new and existing accounts. Member of the 110% Club annually.
Set strategies to develop new business opportunities as well as enhance profitability of existing clients.
Resolve client issues and build long-term client relationships to provide ongoing service with existing and new Waste Management customers.
Develop and maintain strong customer relationships; implement revenue-enhancing programs among accounts located in assigned territory.
AMERICAN EXPRESS INCENTIVE SERVICES, Waltham, MA 1999 - 2000 American Express Incentive Services offers prepaid products and services. Sales Representative
Achieved 125% of sales quota annually by identifying new account opportunities in assigned territory.
Successfully managed portfolio exceeding $11M annually.
Negotiated pricing and contractual terms with new and existing clients.
Developed expansion, retention and profitability of assigned accounts through strategic and tactical plans.
Resolved customer problems by offering win-win solutions and developed business relationships with clients to expand accounts, generate and qualify leads, and ensure customer satisfaction. EDUCATION
Bachelor of Science, Business Administration, Management concentration, Salem State College, Salem, MA
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