JOEMAR JOPSON

MANSUETO

Block *., Cagasan Subd., Polomolok, South Cotabato

091********

adwg5j@r.postjobfree.com

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OBJECTIVE

I am seeking to leverage my technical and professional expertise to grow in the new role of an exciting career at your company. EDUCATION

B.S. Mechanical Engineering University of Mindanao - Anticipated 2002 – 2007

B.S. Mechanical Engineering MATS College of technology - Graduated 2007 – 2009

National Certificate:

Motorcycle/Small Engine Servicing NC II

Driving NC II

EXPERIENCE

Remote Desktop Technician (Invocabo)

Nov 2022 to Feb 2023

-Troubleshoot computer related issues via Logmein rescue remote tool and Reboot LLC ticketing system/database.

-Assist LAN network set-up and peripherals for residential and small businesses.

-Provide technical support for managed devices.

IT Consultant (Prodrive driving school) May 2022 - Nov 2022

-Troubleshoot LAN issues and configuration of modem, switches and hubs.

-Updating OS of computers

-Virus removal and software installations

Video and data Technical Support/helpdesk (CTC BPO) March 28, 2021 to March 31, 2022

-Troubleshooting DATA(internet) support, Cable/Direct TV, IP-TV, smart devices, thermostats and lights related concerns reported by US-based hotel staff and guests.

-Engaged in the DATA Project team to test and review hand-off sheets and best practices from the install-team in order to ensure all elements are functional and respond to performance monitoring tools set-up for monitoring, maintenance and troubleshooting.

-Hence, coordinate project reviews, and ensure the proper implementation of project elements needed to complete a project.

-Provides technical support for LAN devices such as but not limited to gateway modem, core switch, server and access points.

-Used CRM tools such as Saleforce, Microsoft 365, one password, sharepoints, LAN device controllers such as Aruba Central, Miraki, Ethostream, DCI, Unify, Ruckus Wireless Controller etc.

-Knowledge in CISCO, Windows and Linux commands.

Rice online retail and supplier business Feb 2020 - Feb 2021 Network Engineer Accenture Philippines

MARCH 2016 – FEBRUARY 2020 (Returnee)

-Troubleshoot, monitor and maintain circuit performance (Physical-Logical layer issues).

-Receive inbound calls from the 3rd party telecommunications company or from the customer (Banks, businesses, stores etc.) trouble report.

-Perform analysis through data gathered from specialized tools for network and communications engineering to determine the root cause of the trouble and provide resolution in a timely manner.

-Configure WAN/ LAN/ WLAN equipment in a complex environment

-Troubleshoot WAN/ LAN/ WLAN network issues

-Knowledge of a wide number of routing protocols and transport technologies, including but not limited to:

BGP, EIGRP, RIP, MPLS, FR, ATM

-Troubleshoot company and 3rd party Digital Cross-connects.

-Work head to head with the client site engineer and/or telecom dispatch technician to provide resolution of a specific trouble report.

-Document all resolutions and challenges experienced during the call in the trouble ticket. -Answer Escalation emails pertain to trouble reports which are not yet resolved and are beyond Service Level Agreement.

-Lean Manufacturing and Six Sigma trained

-CISCO bootcamp certification.

-Perform other duties as assigned.

Family Retail Business & CAD draftsman Home-Based Jan 2015 - Jan 2016

-Managing rice, feeds and sari-sari store stocks and retail.

-Create customer specified project perspective through the use of Computer Aided Design softwares. CAD, Autodesk, Google sketch-up, photoshop, AI. Network Analyst Accenture Philippines

March 2013 - January 2015

-Work head to head with the client site engineer and/or telecom dispatch technician to provide resolution of a specific trouble report.

-Document all resolutions and challenges experienced during the call in the trouble ticket. -Answer Escalation emails pertain to trouble reports which are not yet resolved and are beyond Service Level Agreement.

-Lean Manufacturing and Six Sigma trained

-Perform other duties as assigned.

Engineering Staff Polomolok Water District

APR 2012 – JAN 2013

-Entertain customer complaints, queries (pre-install design and cost estimates) and document each and every scenario.

-Initiate field inspection to ensure quality standards.

-Assists in planning, analysis, and organizing operation activities pertaining to engineering and maintenance of mechanical parts and equipment for a government water utility. -Engage in production efficiency research and maintenance cost reduction plan. -Also provides Computer aided design prints of specific mechanical/electrical parts requested to be purchased or machined.

-Assist and perform engineering related jobs under the Engineering department. Mechanical Engineering review (PRIME review center) Nov 2011 - Mar 2012 Engineering Staff Unified Manpower and Allied Services Inc. @ DOLE Philippines inc. June 2011 – Sept 2011

-Analyze, plan and organize an operation activity pertaining to engineering and maintenance. -Provides Computer aided design of a specific mechanical/electrical parts requested to be purchased or machined.

-Regular assessment based on preventive maintenance program of mechanical parts and equipment for a corrugated box plant.

-Documenting preventive maintenance activities and scheduling repair activity to prevent unnecessary downtime while on operation.

-Supervise repair activities and verify progress and efficiency of the preventive maintenance activity.

-Monitor boiler performance, maintenance and fuel consumption/purchase.

-Assist and perform engineering related jobs under the Engineering department. Technical Support / Customer Care / SALES/ Billing – (AT&T / MYSPACE.COM) Sutherland Global Services Inc. D.C. (Aug 2009 – March 31, 2011 SKILLS

● Diligent, teachable, team player and

works for excellence, Flexible, good

leadership skills

● Computer Skills:

Hardware/software/Networking

● Welding

● Driving

ACTIVITIES and Interests ● Oral

& Written Communication Skills ●

Multimedia Presentations

● Computer Aided Designs

● Basic Automotive, Driving, Servicing ●

Basic Electrical Engineering ●

Communication skill, Interpersonal skill,

Customer Service and

Leadership

Accenture Musicians Club - Assisted with the planning, development, coordination, and implementation of varying levels of activities for Accenture Musicians Club and Great-Place-To-Work movement.

Accenture Basketball League - Played as Shooting-guard / Small forward for my department. Sunday Riders Club - Responsible for the well being and activities of the biker’s club. Polomolok NMAX Club - Riding enthusiast and ride for a cause club activities. Digital arts - Basic knowledge is Photoshop, Adobe illustrator, google sketchup and Autodesk.

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