Service Rep Collections Analyst
Resume:
Roseanne Sciancalepore
Monroe TWP, New Jersey 08831
*******@*****.***
Summary of Qualifications:
Credit/Collections: Professional with significant, progressive experience; most notable with national medical device corporation serving a client base comprised of fortune 8,000 accounts, expertise encompasses organization, reconciliation, tracking, customer service and evaluation background includes coordination and supervisor accounts receivable as well as related administrative concerns
Marcolin Eyewear USA-Somerville NJ 05/17-Present
Credit/Collections Analyst
Manage the collections of the West Coast Region.
Reduce and Maintain average days outstanding of past due accounts by contacting customer and the sales force.
Release pending orders as well as holding orders due to non-payment.
Evaluate Credit 2B reports, and other pertinent documentation to determine degree of risk involved in extending or expanding lines of credit accounts.
Process accounts for legal action and monitor bad debt accounts.
Negotiated payment plans with the customer.
Ferraro Foods – Piscataway, New Jersey 10/07 – 5/2017
Credit/Collections Analyst Team Lead
Release pending orders as well as holding orders due to non-payment.
Review credit reports on new and existing customers and determine a suitable credit limit and payment terms.
Contact Salesman/customers regarding short payments, delinquent balances and credit limit issues.
Schedule salesman follows up or notates outgoing orders with driver collection instructions.
Prepare monthly statements
Monitor payment plans
Process accounts for legal action and monitor bad debt accounts
Collaborates with Business Development Department
Lead Salesforce training seminars to improve the overall company
Integra LifeSciences Corporation – Plainsboro, New Jersey 2/01 – 7/07
Supervisor – Credit/Collections
Managing credit and collection activities with a staff of 12.
Release or hold pending orders depending on status of accounts.
Successful in minimizing the DSO from over 90 days to an average of 40 days.
Travel with sales reps to visit customers at hospitals to have better understanding of customer needs.
Evaluate Dunn & Bradstreet reports, and other pertinent documentation to determine degree of risk involved in extending or expanding lines of credit accounts.
Contact customers via phone, letter, invoices and statements to ensure the collection of past due balances.
Maintain good communication with other departments within the company.
Taylor Products – Edison, New Jersey 8/98 – 10/2000
Senior Service Rep. – Accounts Receivable/Collections
Apply/credit payment to customers account.
Consult with customers on overdue payments
Produce monthly reports to management.
Handle cash receipts on a daily and deposits.
Education
Attended seminars – how to manage credit collections Middlesex County College
Software
Advanced Microsoft Office knowledge, Excel: VLOOKUPS, MACROS, PIVOT TABLES, FROMULATS, ERP systems-ORACLE, ROI Expandable, PRMS, MAS90, MOVEX, FACTS, ACCUTERM, JD-EDWARDS, IDS, SAP, Vsecure, Billtrust
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