It Support Retail Store

James E. Ransome, III

IT Professional

Contact Overview

*** *. ********** ***, ***. 237

Norfolk, VA 23510

adwg3r@r.postjobfree.com 757-***-****

Ambitious, dedicated & service-oriented manager, adept at problem resolution, communication, networks, mobile devices & computer systems, looking to obtain a fulfilling IT Support role that will allow the opportunity to grow, learn and advance in a fast paced productive

environment.

Education & Certifications Experience

Norview High School

2011 - 2015

MyComputerCareer March 2023 - Present

Training & Certifications

● Active Secret Clearance

● Training in Network +

● Training in Security +

● Training in A+

● Familiar with Microsoft office sweep

GP Mobile (T-Mobile) - Retail Store

Manager

06/2019- Present

● Responsible for all operational aspects of a T-Mobile store including retail, hiring, scheduling, training, marketing, asset prevention & team leadership

● Provided monthly feedback and development to employees which resulted in a 25% increase in store profit margins and a 15% increase in foot traffic.

● Drive operational efficiencies to help minimize risk and protect the store’s assets

● Deliver financial results based on key performance indicators

● Developed and implemented monthly success

measurements then led the team to efficiently exceed while maintaining a strong work-life balance through effective scheduling.

United States Army- Signal Support

Systems Specialist

09/2015 - 12/2018

● Administered and managed electronic devices including computer systems

● Managed switches and routers for army SIPR and

NIPR networks

● Troubleshooting of Army and civilian

communications and IT related equipment

● Crimped cables to create Cat5 and other cables.

● Installed, operated and managed assigned radio

and data distribution systems.

● Handled electronic equipment and satellite radio and communications equipment.

● Equipped, managed and resolved signal support

equipment and terminal devices.

● Maintained inventory and accountability of $5 million + of communications equipment with zero loss.

● COMSEC account manager for my organization

responsible for the receipt, transfer, accounting, safeguarding, and destruction of COMSEC material.

● Fulfilled retransmission technician responsibilities for our sub organizations IT and Electronic needs.

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