Service Representative Data Entry

EVELYN ENCARNACION

Kissimmee FL *****

347-***-**** - *******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational bilingual abilities. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 25 years of related experience, diligent nature and expertise in electronic records management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Medical Office Assistant with 25 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. SKILLS

Status Updates

Electronic Health Records Systems

Reading Comprehension

Meeting Support

Patient Admission

Accounts Payable and Receivable

Encryption Software

Office Supplies and Inventory

Operational Efficiency

Continuous Improvement Process

Patient Demographics

Schedule Creation

WORK HISTORY

10/1999 to Current Medical Office Manager

SLB Medical Associates – 3765 104TH STREET CORONA NY 11368 Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable. Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Improved office operations by automating client correspondence, record tracking and data communications.

Negotiated and executed contracts on behalf of department. Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Developed close working relationships with front office and back office staff. Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Built and managed processes for tracking and monitoring department performance. Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills. Assisted with regulatory issues such as compliance. Organized and updated databases, records and other information resources. Implemented project management techniques to overcome obstacles and increase team productivity.

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Addressed and remedied all patient or team member issues. Identified opportunities to streamline processes and improve office operations and efficiency.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Developed policies and procedures for effective practice management. Coordinated office events, seminars and meetings for staff and clients. Created organized filing system to manage department documents. Oversaw accounting, budgeting, and financial reporting. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Created reports, presentations and other materials for executive staff. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Cultivated strong relationships with vendors and partners supporting administrative operations.

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction. Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Created and implemented organizational policies and procedures. Consulted with healthcare professionals on business decisions. 02/2000 to 06/2003 Customer Service Representative WellCare – Corona, NY

Responded to customer requests for products, services, and company information. Sought ways to improve processes and services provided. 01/1989 to 12/1991 Sales Manager

Thom Mcan Shoes – New York, NY

Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Established and cultivated solid business relationships with new or existing customers.

Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

EDUCATION

06/1998 ASSOCIATE DEGREE : Accounting

PLAZA BUSINESS INSTITUTE - Queens, NY

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