Customer Service Inventory Control

Wendy Phillips

**** ********* **., **** **** TX *7536

Phone: 281-***-****

E-Mail: adwg19@r.postjobfree.com

Career Objective

Management position to provide quality optical services to clients of an established company, utilizing my skills, knowledge and experience to make a positive contribution to its success. Experience

2020 – Present. The Augustus Group, LLC. (Risk Based Inspection & Engineering Services)

• Focused on marketing and BD, provided as needed administrative assistance

• Scheduled/coordinated webinars and seminars, public and private

• Assisted with data management during project execution 2018 – 2019. Coastal Eye Associates (Medical Eyeglass Company)

● Developed and managed new optical service for the company

● Managed Inventory and responsible for daily reports on capture rate, etc.

● Coordinated and filed medical and vision insurance for patients

● More than doubled the company’s anticipated sales and profits in this area 2011 – 2017. Eye Excellence - Dr. Mary T Green, M.D., Ph.D., F.A.C. S

● Provided excellent customer service for high-end/fast-paced optical company with M.D.s/O.D.s; handled all aspects of spectacles

● Responsible for selection of frame inventory, purchasing, returns, and credits

● Reviewed and reconciled monthly payables and exceeded company’s standards in sales, consistently ranked highest in customer service and performance 2009 – 2011. Optical Fashions - Dr. Lisa Frazier, O.D.

● Managed day to day operations of the entire optical department

● Assisted in preliminary testing, patient frame style selection, contact lens fitting, and topography

● Managed inventory control by maintaining returns/credits for frames and lenses and reconciled monthly invoice payments

1998 – 2008. Lifetime Eyecare - Dr. Allen H. Chin, O.D. Managed all aspects of robust practice Skills

● Experienced in ensuring patient’s privacy is kept confidential through HIPPA regulations

● Consistently ranked highest in sales performance and customer service

● Extremely knowledgeable with use and maintenance of optical equipment and procedures: e.g. OCT, Visual Field, Marco Unit Refractor, Optos, Topography, Keratotomy, Radioscope, Lensometer, and Auto Refractor

● Strong computer skills with proficiency in MS Word, MS Excel, MS Power Point, MS Works, Next Gen, Optik, Data Max, Office Mate, and Compulink.

● Experienced with billing and coding for all medical and vision insurance providers

● Proven Self-motivator with ability to motivate others

● Performs well in a high-volume environment, excellent problem solver

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