Closing Coordinator Customer Support

Donna Gaytan

***** ********* **

Granada Hills Ca 91344

Mobile-818-***-****

adwg18@r.postjobfree.com

PROFILE

Goal - oriented individual with a pleasant personality and tenacity that knows no restrictions. A multitasking Liaison considered highly ambitious, willing to meet or exceed goals and capable maximizing awareness. Broad industry experience includes Closing Coordinator/Auditor, Customer Service, and Processing / Claims Rep EXPERIENCE

DR HORTON: 05/19/21-01/31/23

• Prepare mortgage and loan documents: including, initial Closing Disclosures, Deed of Trust, Note and applicable Riders in accordance with polices and guidelines

• Prepare and audit loan Siles to ensure all conditions are cleared and Sile is ready to close.

• Acts as liaison to other departments within Escrow to resolve questions pertains to documentation: may contact Division or their professional representatives for responses to documentation or collate- ral questions as directed by supervisor or requested by Relationship Mangers.

• Audits all completed documents to ensure that documents were signed by borrower (s) and approved by the loan ofSicers as appropriate, ensures completed loans documents are distributed within time completion guidelines.

• Identify and implement process improvements for servicing loans.

• Assist Sales with questions about mortgage and loan documents, balance owing, escrow status, pay- ment breakdown and other matters pertaining to real estate loans.

• Communicate with title ofSicers to ensure that all title issues are satisSied and loan is properly recor- ded and funded within established time frames.

• Manage closing calendar and monitor shared email folders.

• Work with lien clearance associates to ensure all required items are obtained prior to closing.

• Participate in special projects and perform other duties and assignments as needed. Logix Federal Cedit Union: 6/22/2020- 04/15/2021

• Reviews/prepares loan packages for the funding team for DPA pick up.

• Ensures loan packages meet compliance guidelines and I pull selling packets for secondary marketing

• Ensures that proper fees are collected and balance initial and Sinal Closing Disclosures

• Scans and emails documents to appropriate parties (processing, underwriting and funding team)

• Orders third-party services (Master Insurance, HOA, etc.)

• Completes VeriSication of Employment Request

• Contacts member and completes welcome and funded calls as needed.

• Completes work within established guidelines

Customer Service PennyMac Loans :9/26/2016-06/2020

• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information, answering customer’s questions about their home loans and assist with processing payments.

• Handle escalated calls and offer customers with quick solutions

• Selected to make out bound Welcome calls to educate new homeowners on their new lender PennyMac Loan Services.

• Special team to assist with natural disasters and go over payment options.

• Trouble-shoot customers website problems

• Train new hires in on the job training

• Engaged in continuous learning and development opportunities to promote continued performance improvement.

Human Resource Admin Assistant Pro-Tecks OfZice Machines: 2007-2015

• Provide direct administrative support to HR Manager including calendar management and scheduling.

• Provided backup and assistance for the following positions: Human Resources Admin- istrative Assistant and BeneSits.

• Assist with new hire forms

• Entered incoming payments received from vendors into QuickBooks

• Created new invoices & purchase orders for customer via QuickBooks. Assist with other ofSice administrative tasks such as: distributing mail daily, making copies, sending fax- es, receiving new magazines, ordering consumables, parts and other ofSice supplies. EDUCATION

• San Fernando Senior High School- San Fernando Ca High School Diploma 1988

• Pierce College - Woodland Hills Ca 1990-1991

SKILLS

• Quality Assurance

• Gathering Information

• Logging Call Information

• Customer Support

• Verbal and Written Communication

• Problem Solving Skills

• Good Working Knowledge on Microsoft Word, Excel and Outlook, QuickBooks, 10Key

• Excellent Attention to Detail

Contact this candidate