MICHAEL

HOLLAND

adwfvw@r.postjobfree.com

631-***-****

Westhampton Beach, New York

11978

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Giorgio's Premier Catering - Bartender

Baiting Hollow,N.Y. • 08/2018 - 03/2023

Pier One Imports - Sales Associate

Southampton, NY • 08/2010 - 03/2019

WORK HISTORY

• Completed requisitions to maintain required stock par levels.

• Kept bar stocked with liquors, juices and garnishes for drinks.

• Kept bar presentable and well-stocked to meet customer needs. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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• Set and achieved company defined sales goals.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

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Engaged with customers to effectively build rapport and lasting relationships.

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Helped customers locate products and checked store system for merchandise at other sites.

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• Prepared merchandise for sales floor by pricing or tagging.

• Engaged with customers to build rapport and loyalty.

• Built diverse and consistent sales portfolio.

• Maintained current knowledge of evolving changes in marketplace. Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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• Attended monthly sales meetings and quarterly sales trainings. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Managed returns, exchanges and refunds in accordance with store policy.

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SKILLS

• Liquor, Beer and Wine Knowledge

• Reconciling Cash Drawers

• Patron Rapport

• Error Identification

• Anticipating Guest Needs

• Cash Register Operation

• Attending Multiple Customers

• Dining Room Management

• Responsible Alcohol Service

• Guest Satisfaction

• Patron Experiences

• Safe Serving Knowledge

• Classic Cocktails

• Health Code Compliance

• Suggestive Selling

• Sales Expertise

• Ordering Bar Supplies

• Custom Drink Preparation

• Alcohol Ordering

• Creative Mixology

• Complex Problem-Solving

Knowledge of Craft and

Microbrews

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• Identification Verification

• Extensive Spirits Knowledge

• New Hire Training

• Handling Difficult Customers

• Staff Management

• Hospitality Service Expertise

• Bar Operations Management

• Cocktail List Development

• Hospitality and Accommodation

Oswego State College

Oswego, NY • 05/1979

BA. Geography : Geography/

Environmental Science

EDUCATION

Vineyard Caterers - Bartender

Aquebogue, NY • 08/2010 - 07/2018

Atlantica/Tierra Mar - Bar Manager

Bath,& Tennis Club, Westhampton Beach,N.Y. • 07/2003 - 07/2010

• Achieved or exceeded company-defined sales quotas. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

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Drove store revenue by offering customers accessories and related purchases to complete selections.

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Provided positive first impressions to welcome existing, new, and potential customers.

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Rotated stock and restocked shelves to maintain product availability and store appearance.

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Trained new employees on customer service, money handling and organizing strategies.

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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

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Created attractive bar displays by strategically arranging bottles and glasses.

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Prepared custom drink orders by accurately measuring and mixing house ingredients.

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Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

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• Maintained impeccably clean, attractive and well-stocked bar area. Developed new signature cocktails to support bar marketing brand and increase profits.

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Mixed unique and interesting cocktails for customers, including bar specials.

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• Prepared garnishes by evenly slicing and pitting fruits. Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Verified drinking age requirements of customers by carefully reviewing photo identification.

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Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

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• Assisted with inventorying beverage stock and bar supplies.

• Crafted special drink and cocktail menu items for seasonal offerings. Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

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• Kept bar presentable and well-stocked to meet customer needs. Tracked bar stock levels and promptly replenished low materials to prevent shortages.

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Recruited and trained new bartenders and barbacks to help maintain talented team.

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• Kept bar stocked with liquors, juices and garnishes for drinks.

• Upheld strict regulations for safe alcohol service and food safety. Carmines Family Restaurant - Head Bartender

90th,& B'way, N.Y.,N.Y. • 07/1990 - 09/2005

Maximized customer service by training staff, overseeing operations, and resolving issues.

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Managed staff schedules and maintained adequate coverage for all shifts.

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• Crafted special drink and cocktail menu items for seasonal offerings. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

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Coordinated with catering staff to deliver food services for special events and functions.

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Implemented drink prep procedures, significantly reducing wasted stock.

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Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

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Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

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Kept alcoholic beverages well-stocked and organized to meet expected demands.

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Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

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Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.

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Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.

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Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

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Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

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Improved customer service rankings by resolving issues quickly and accurately.

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Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Closed out cash register and prepared cashier report at close of business.

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Implemented effective inventory control systems to reduce food spoilage and waste.

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• Motivated staff to perform at peak efficiency and quality. Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Recruited and trained new bartenders and barbacks to help maintain talented team.

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• Crafted special drink and cocktail menu items for seasonal offerings. Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Explained daily specials and beverage promotions to exceed daily sales goals.

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Handled establishment social media accounts, increasing customer traffic and bolstering business.

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Served high customer volumes during special events, nights, and weekends.

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Upsold menu items to customers, driving up per sale revenues and maximizing profits.

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Adhered to state laws regarding alcoholic beverage services and customer regulations.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

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Implemented drink prep procedures, significantly reducing wasted stock.

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Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

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• Kept bar presentable and well-stocked to meet customer needs. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

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Obtained cash bank and stocked service bar to prepare for operation.

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Closed out cash register and prepared cashier report at close of business.

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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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