Service Representative Care

IWUJI GULBERT CHIBUIKE

NO * onum Azaraegbelu Emekuku Owerri, Imo state. Nigeria.

Phone No +234********** Email: ***************@*****.***

BIO DATA

Date of Birth: 4,July 1993.

Sex: Male.

Personal profile statement:

A result oriented team player with a purpose to work. A motivated, adaptable and responsible I in computing graduate seeking a position of customer care resolution representative, and operation management. Possesses great computer knowledge.

Education

Education Qualification:

2017-Federal Polytechnic Nekede, Owerri: HND Quantity Surveying.

2010-AZARAEGBELU Sec. School Emekuku Owerri: Senior School Certificate.

2003-Our Lady of Mount Carmel Primary and Sec. School: First School Leaving Certificate.

Employment and work experience:

6, 2017 FEB: Customer Contact Solution Nigeria limited (CCSNL)

Job position: Customer care representative

Priorities and process customer orders and requests submitted by telephone, email, live chat or instant message

Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products

Maintain thorough and accurate customer service records

Keep confidential records and financial information private and secure

Learn how to use database systems and technology to deliver great customer care

Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed

Work as part of the sales team to drive positive company sales results

Help customers register online and process their orders

Check product availability for customer orders and order or restock items if necessary to satisfy the customer

Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer

Communicate with customers about their orders, including any delays or changes in delivery

Customer Service Representative Skills and Qualifications also comprises with:

Friendly, Patient, Able to Work in a Fast-Paced Environment, Able to Work as a Team, Attentive to Detail, Able to Work on Deadline, Able to Priorities Customer Orders, Critical Thinker, Problem-Solver, Listening Skills, Accurate Record-Keeping.

2, 2019 FEB: INTERNATIONAL BRIDGE ACCADEMY

Job position: Quality Assurance Associate

A creative problem solver

A detailed doer

A relentless advocate

A malleable learner

A data-driven decision-maker

A curious investigator

SKILLS:

Excellent knowledge of call center.

Issues expert resolution.

Customer service support

Creative problem-solving highly organized.

Verbal and written communication services metrics.

Reference.

Mrs Promise Chukwudi

Contact Excutive (CCSNL)

Adress: 37 exclusive estate dei-dei Abuja

Tel:070********

*******.*********@****.***

Contact this candidate