Mohammad Arif

Personal Information

Height - *** CM

Weight - 65 KG

Date of birth - 10-09-1986

Nationality - Indian

Marital status - Married

Passport number - V 5658748

Date of issue - 11/01/2022

Date of expiry - 10/01/2032

Contact Details

Mobile: +91-766*******

Email : adwft2@r.postjobfree.com

Current Address: 236/4/4, Shyani Estate, Laliwala Estate, Chandbhai Estate, Opp. 137 Last Bus Stop, Bapunagar, Ahmedabad-380024.

Permanent Address: 243601, Mohalla. Nai Basti, P.B. Sheikhupur Distt, Budaun, Uttar Pradesh, India

Skills and Abilities

● Microsoft Office

● Opera PMS

● POS System

● Leadership skills

● Organizational skills

● Communication Skills

● Approachable

● Customer Service skills

● Decision-making skills

● Responsible

● Time management

Professional Summary

Over 11+ years of experience in a fast-paced, high volume, hospitality industry with strong knowledge in all aspects of housekeeping operation. Passionate, dynamic and guest focused housekeeping

professional who pride in the self-ability to deliver the level of customer service and provide creative solutions and memorable experiences to the guests. Have strong motivation to achieve the company goals and objectives. Demonstrates outstanding flexibility: able to work at different times of the day, under

pressure, and reflect a positive can-do attitude and the best image of the company.

Work Experience

HOUSEKEEPING TEAM LEADER

MB SHYANI AND CO. – Ahmedabad, India

Sep 2021 to Present

● Monitoring employee productivity, providing

constructive feedback and training.

● Take initiative to add a personalized experience. Proudly promote the property facilities, looking for opportunities to enhance a guest’s stay.

● Organizing workflow and ensuring that cleaning staff understand their duties or delegated tasks.

● Awareness, training and signage are required to

promote proper storage, cleaning and disposal of

materials.

● Assign duties, inspect work areas neat and orderly, maintaining halls and floors free of slip and trip hazards, and removing of waste materials.

● Passes information on as necessary to other

departments ( front-desk team, technical etc)

● Ensures that all the documents, products and provisions needed for the department are available and up-to-date. JANITORIAL SHIFT SENIOR SUPERVISOR

ARMOR SERVICES COMPANY - Kuwait Airways

Terminal 4 - Kuwait Jan 2019 to May 2021

● Supervised a diverse team of over 50 floor staff, while also managing administrative responsibilities.

ACADEMIC PROFILE

P. G. DIPLOMA IN ACCOMMODATION OPERATION

OF MANAGEMENT - 2009 - 2010

Aligarh Muslim University - Aligarh, Uttar Pradesh, India BACHELOR OF SCIENCE - 2009 M.J.P Rohilkhand

University, Bareilly -2009

12TH PASSED IN U.P. BOARD, ALLAHABAD - 2006

10TH PASSED IN U.P. BOARD, ALLAHABAD - 2004

REFERENCE

Position - Assistant Manager

Name - Mr. Moin Nawaz

Phone +91-720*******

HOBBIES & INTERESTS

Traveling

Playing different types of sports. Listening to music Watching Movies

Exercise

LANGUAGES

English - Fluent

Hindi - Native

Urdu - Native

Arabic - Basic

MANAGEMENT CAPABILITY

● LAUNDRY

● SANITIZATION

● INVENTORY

● WINDOW WASHING

● TRASH DISPOSED

● FLOOR POLISHING

● EXPERTLY DEEP CLEANING INFECTED AREAS, ROOMS

AND EQUIPMENT.

● DEMONSTRATING TO NEW EMPLOYEES HOW TO

PROPERLY USE CLEANING AGENTS.

● WILLING TO DO EARLY MORNING STARTS AND LATE

NIGHT FINISHES.

● CLOSE ATTENTION TO DETAIL.

● KNOWLEDGE OF HOSPITALITY INDUSTRY

● ABLE TO HANDLE ANY EMERGENCY SITUATIONS

THAT MAY ARISE

● Assigning janitorial duties to staff and regularly inspect their work to ensure that established standards are met.

● Ensure that all company policies, procedures,

standards, specifications, guidelines, and training programs are followed and completed on a timely basis.

● Achieve company objectives in service, quality,

appearance of facility, sanitation, and cleanliness through training of employees and creating a positive, productive working environment.

● Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted. SALES EXECUTIVE

Malabar Gold & Diamond - Kuwait

July 2018 to Dec 2018

● Efficiently and accurately processed customer

check-out including cash, check and credit card.

● Achieved daily sales goal by cross selling and

promoting additional products and services.

● Build rapport with customers by asking probing

questions and utilizing effective listening skills.

● Maintained the appearance and cleanliness of the store. Daily Counting of Stocks at closing time and Cross tally with floor Manager in system.

HOUSEKEEPING SUPERVISOR

The Piccadily Hotel – Lucknow, Uttar Pradesh, India

- May 2016 to Jan 2018

● Supervise housekeeping staff as duties are being performed.

● Ensures that all common areas are kept clean and free from hazards.

● Awareness, training and signage are required to

promote proper storage, cleaning and disposal of

materials.

● Passes information on as necessary to other

departments ( front-desk team, technical etc)

● Stocks and maintains supply rooms,orders supplies according to a budget.

HOUSEKEEPING SUPERVISOR

Airlink Castle Hotel Athani – Ernakulam, Kerala,

India

Aug 2012 to April 2016

● Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.

● Leading, Training and supervising housekeeping staff

● Scheduling shifts and ensuring adequate staff at each shift.

● Taking daily attendance of staff and monitoring payroll reports HOUSEKEEPING G.S.A.

Hotel & resort Highland park - Manali, H.P., India Jan 2012 to July 2012

● Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of the same . Manage all special requests and monitor all guest special requirements and provide wake up calls to all guests.

● Greet all customers on phone pleasantly and transfer calls to the appropriate department as required according to company standard.

● Administer all reservations for guest and forecast requirements and handle various cancellation requests of guests.

HOUSEKEEPING ASSISTANT

Hotel & Resort Solang Valley – Kullu Manali, Himachal Pradesh, India June 2011 to Dec 2011

● Prepare VIP villas and rooms for arrival,clean executive and sales front desk and sales of ices.

● Maintain clear and efficient communication and coordination with the front desk and other departments of the Hotel.

● Ensure guests satisfaction when called by the guest and support the department for all room arrivals confirming amenities are in place.

● Repair basic plumbing,HVAC,Carpet cleaning and other maintenance duties.. HOUSEKEEPING ATTENDANT

Hotel Comfort Inn – Lucknow,Uttar Pradesh, India - Dec 2010 to May 2011 HOUSEKEEPING TRAINEE

Hotel Comfort Inn – Lucknow,Uttar Pradesh, India - June -2010 to Nov 2010

● Assist with overseeing Housekeeping operations.

● Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures.

● Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork

● Ensure team members have an up-to-date knowledge of all room categories and amenities.

● Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

● Ensure staffing levels cover business demands.

● Ensure ongoing training to support the Executive Housekeeper. DECLARATION

I hereby declare that all the information given above is true and correct to the best of my knowledge. All the information shared in the resume is correct, and I take full responsibility for its correctness. I solemnly declare that the information in this resume is true to the best of my knowledge and belief.

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