QUALIFICATIONS PROFILE

Accomplished, innovative, and certified seasoned information systems professional with strong business acumen and proven track record; working in the financial services industry with successful IT program and process execution. Adept at developing and implementing shared risk strategies and platforms to demonstrate knowledge and expertise in use of technology change management methodologies, tools and processes across multiple levels of organization. Equipped with proven ability to communicate, influence, and motivate executive business partners, teammates, cross-functional groups, and individuals/teams to deliver optimum business results.

Areas of Expertise

IT Skills

Technology Change/Incident Management

ITIL Foundations and Practitioner Certified

Remedy Queries and Macros

Familiarity with Six Sigma, ISO 9000

Service Now ITSM Tools Knowledge

Visio and Access Applications; Visual Basics Macros

Leadership Skills

Manage diverse National and Global Teams

Problem solving and root cause identification skills

Process Improvement and Project Management

Comprehensive Risk Assessment and Vendor Management

Familiarity with project management approaches, tools and phases of project lifecycle

PROFESSIONAL EXPERIENCE

Wells Fargo, Worldwide, (San Francisco, CA)

Vice-President Technology Manager (REMOTE) 2009–11/2022

Capitalize on solid industry expertise in providing a wide array of IT and government services such as the following;

-Manage Change Management team: Manage team of twelve (12) IT process Managers Nationally (AZ, CA, MN, NC, TX & UT) and Global IT (Manila, Philippines & Bangalore, India) team.

-Comprehensive Risk Audits: Conducting comprehensive risk assessment and audit of the company’s current IT systems policies, practices, and processes to identify areas for improvement focused on minimizing risks and compliance violation; Working with auditors and risk professionals along with federal organizations (OCC, FINRA, FFEIC) during process reviews.

-Change Process: Supported 100+ Change Coordinators over the corporate footprint for a change volume from internal and 3rd party vendors of 140,000 annually through technology change process. Ensuring consistency, compliance, and clear communications by implementing a uniform and well-defined IT policies, protocols, and practices;

-Managed Team and $1.5+ Million Dollar Budget: Managed team into various cross-functional roles and responsibilities, improve team performance and boost employee engagement into succession planning; “no team member has quit, just retired.”

-Designed Process & Tools: Designed, built and managed numerous changes to process and tools (REMEDY). Process uses COBIT Controls and tied into ITIL Methodologies.

-Mapped: Mapped technology Risks to Controls set by the Change process and policies through Shared Risk Platform (SHRP, CRAS); Managed team between Legacy Wells Fargo and Wachovia Bank, caused increase in change volume by 75%.

Wells Fargo, Nationwide, (San Francisco, CA)

Technology Manager (Part-Time REMOTE) 2001-2009

Delivered support for various IT disciplines including Incident and Problem Management over six (6) groups of technical business associations.

-Managed Multiple ITSM Teams: Manage team of (20) IT process managers.

-Supported: 150+ Change, Incident, and Problem Coordinators over the corporate footprint; included Business Analyst building tool updates on a Remedy platform.

-Comprehensive Risk analysis: Built a comprehensive risk analysis for risk in change management making a marked improvement over linear analysis that was replaced. “Awarded numerous internal awards-reviewed for patent considerations”.

-Managed a technical writing team: Managed team that took process needs and documented detail tool requirements on a Remedy platform to meet those needs.

EARLIER CAREER

First Security Bank, SLC, Utah- Y2K Test Manager, Change Manager, Mainframe Systems, Computer and Operational Analyst

EDUCATION AND CREDENTIALS

Generals in Computer Sciences

University of Utah, Salt Lake City, UT

ITIL Methodology Foundation at Global Knowledge

ITIL Practitioner Training at ITSM Academy

Cadence Project Management Methodology Training

Awards & Activities

2005–Present

Awards, Wells Fargo- Outstanding Achievement Managing Team and Budget

Awards, Wells Fargo- Service Excellence Celebrations

Volunteer, Utah: Swim Official for Utah High School Athletics

Volunteer, Utah: Various Church Services (IT Building Setups, AV Setup,

Volunteer, Utah: BYU Hockey Penalty Box Official & Backup Rink Announcer, Rink Announcer for Provo Predators USPHL Team

TECHNICAL SKILLS

Strong Microsoft Office Applications (Word, Excel, Access, PowerPoint, Outlook) skills.

Remedy (BMC), Service Now, JCL, SDLC, CA-Scheduler, COBIT, Sarbanes-Oxley

Internet (Zoom, Google Hangout/Meet, SharePoint)

GoToWebinar/Meeting Skype ZOOM Social Media Platforms (Instagram /Facebook)

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