Lisa Marie Tafolla

Accomplished leadership experience and impressive communication abilities.

Riverside, CA 92504

adwfsj@r.postjobfree.com

+1-951-***-****

Achievement driven with more than 10 years of progressive retail customer service, sales, cash management, inbound call center, experienced work history. Authorized to work in the US for any employer

Work Experience

Cashier

Tummy Stuffers - Riverside, CA

October 2018 to Present

• Ringing up final purchases

• Cleaning dinning area / sanitizing restrooms daily.

• Closing business operations according to company's closing procedur

• Paying. Ordering, scheduling vendors drop offs and pick ups

• Managed front end of deli

Lead Cashier

99 CENT STORES - Riverside, CA

August 2015 to August 2019

• Assist customer with checking out final purchases.

• Money management, closing out cash system, and verifying safes nightly count.

• Recover the store

• Shelf stock and fronting assigned isles

• Unloading receiving truck, checking in all incoming merchandise.

• Schedule breaks and lunches accordingly.

• Assigned nightly work detail.

Team Lead

Wells Fargo Home Mortgage - San Bernardino, CA

February 2005 to October 2016

• Coached, monitored, trained Team members to provide quick and accurate call resolution to all inbound customer calls.

• Assisted customers with billing, payments, and property taxes.

• Set up escrow accounts, disburse over payments.

• Answered queue calls needing management assistance, approval, and verification ( the assist team) as well as all other inbound calls

Lead Customer Service Rep4

Charter Communications Dba Spectrum Business - Riverside, CA March 2009 to September 2016

• Call center environment. Inbound queue assisting customers with

• billing,

• new service,

• payments,

• technical support,

• land work orders,

• set up service calls and educational visit

• performed quality assurance stats monthly per team member

• coached monitored team members training for one call resolution for all calls

• Provided assistance to clients

Private Caregiver

Ram Estate c/o Shirley Ram - Riverside, CA

February 2009 to December 2013

• Administered medication as directed by physician

• Accompanied patient to all medical appointments and other errands

• Monitored progress and documented status change accordingly Education

High school diploma

Skills

• Microsoft office, Word, Excel, Google Drive, documents, email, spreadsheet, cash count, money management and assignment, leadership and management authority, data input (10+ years)

• Crew Member (7 years)

• Customer Service (10+ years)

• Food Service (7 years)

• Telemarketing (10+ years)

• Cold Calling (7 years)

• Statistics (10+ years)

• Cashiering (10+ years)

• Microsoft Outlook

• Cash Handling (10+ years)

• Hospitality Experience (10+ years)

• Microsoft Office (10+ years)

• Employee Orientation (10+ years)

• Interviewing (10+ years)

• Quality Assurance (10+ years)

• Call center management (10+ years)

• Mentoring (5 years)

• Medication Administration (6 years)

• Technical Support (8 years)

• Help Desk (10+ years)

• Order entry (8 years)

• Troubleshooting (8 years)

• Operating Systems (8 years)

• Caregiving (7 years)

• Escrow (5 years)

• Data entry (10+ years)

Additional Information

Ability to overcome complex issues and challenges. Providing excellent service to satisfied customers. Knowledge in accurately handling all situations with quick resolution. Experienced money management and cash handling.

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