Elizabeth (Ella) Ross

**+ Years In Customer Service

East Wenatchee, WA 98802

adwfsg@r.postjobfree.com

+1-509-***-****

** **** ***** ** ******** service, Jack of all trades, Many side hustles, Like to have my hands in everything,multitasking pro, sales experience, good with computer, great with customers/dealt with every level of customer relations and support, reliable and dependable, fast learner, adaptable can work alone or ln groups and can work remotely, enjoys freelance writing career and writing for my blog.

Authorized to work in the US for any employer

Work Experience

Merchant Services Specialist

FM Payments - Wenatchee, WA

June 2022 to Present

Providing small to medium businesses as well as e-commerce businesses savings in their merchant services, typically saves people around %30 to %90 off there credit card service rates. Rover House/ Dog Sitter/ Photography

Rover.com - East Wenatchee, WA

November 2021 to Present

I mainly do house sitting for upscale clients homes. I care for the animals on a extra specialized level. I also love to supply my clients with special, quirky, imaginative and clever photographs that are inspired by their pets unique personalities. I also board pets at my home and do physical therapy and specialized exercises with recovering from surgeries or disabled and elderly dogs. I especially love this job. I adore my furry clients.

Freelance Writing & Editing

School/ work/ news letter/ blogs - Seattle, WA

January 1995 to Present

I started writing young with school newspaper and had articles published through out my education. I have a blog and writing is a passion of mine. I have a broad range of niches Including : Mental health, bipolar, ptsd, bpd, narc sociopath abuse recovery, addiction, home life, floral arrangements and weddings, relationship support, parenting, teen suicide awareness, anti bullying, makeup and beauty and side hustles. I dabble in real estate and love to Interview people and businesses for my articles. I love to write about Seattle, Washington state and camping and fishing. and can write SEO content, news briefs, articles, Ads and Social Media Posts, Stories, Reels and Content that Converts to more sales.. I have usually been the go to writer for most of my jobs as well. Seint Makeup saleswoman

Seint (formerly Maskcara) - Seattle, WA

January 2019 to June 2022

I sell makeup and skincare as well as other products by Influencing people on all social media platforms to new prospects as well as selling to family and friends. I also do all my friends makeup for weddings, important events and parties. I love to make woman feel beautiful. I focused most of my energy on Social Media to build my company. I love to Publish fresh content in as many ways as possible. I did daily stories, reels, How to videos and made a point to make my clients feel beautiful. I especially love the Publishing side of business, creating content in new, fresh, fun ways always brings me the most excitement and growth.

Bartender/Server

Los Cabos, Canteritos, Alchemist (Tasmanaia) AUS

September 2021 to April 2022

Solo Bartender in a 15 table bar serving all of bar while making all cocktails and drinks for whole restaurant. Serving food, being kind and enthusiasts with customers and making sure my parties were always having a great time.

Personal Trainer

Tasmania Premier Fitness - Launceston TAS

January 2019 to November 2020

I was a keto coach and fitness instructor for the elderly . I help many people gain strength, self confidence and muscle . I had 7 clients who lost over 50lbs each. I was a loved and admired part of the team Parks and Recreation/Tourism

Jones Tasmania Aus - Launceston TAS

February 2017 to October 2019

Worked at 4 city parks in Launceston, Tasmania . The Cataract Gorge being the focus, with over 300 acres and between half a million to a million visitors annually. I Cleaned,helped with tourism, spoke with visitors, explained history, guided tours, customer relations, animal care and social media and news/ radio Promotions with our local parks department. We got Info to all of Australia while steadily Increasing tourism dollars.

Bartender/Waitress

LosCabos - Poulsbo WA

June 2016 to November 2016

In home caregiver

ONeil Home Care - Bremerton WA

January 2016 to June 2016

Cared for elders in home and in nursing homes, Alzheimer's, cancer,dementia, hospice work, Harbor View one month training in brain trauma center (in order for them to release father to me), meds, logs, showers/bath, hoyer lifts, 1/2/3 person transfers, outings, feeding, tube feedings, changing, cooking, cleaning, changing, Pt & Or

Floral Manager/Checker

QFC - Seattle, WA

September 1997 to November 2015

I ran my own department and trained people to assist me with Valentines, Mother's Day and Easter . I worked at a busy, upscale, innercity store. I did large wedding, funerals, parties, I had weekly deals w local businesses as well. I handled every detail of my own department and kept specific logs, broke records, did cross merchandising as well as wine tastings with my wine department. I had a large client base but also scouted out new prospects by calling, knocking on business doors and social media . I loved working with flowers and can come up w many new ideas a day to draw people in. My knowledge is extensive

Education

Im in the process of getting my Realtor License as well. in Broker and Real Estate Sales

Kaplan School - Seattle, WA

September 2022 to Present

General Education in Business Communications

Shoreline CC - Seattle, WA

January 1997 to June 2001

HS Diploma plus 3 years community College

Seattle, WA

September 1994 to June 2000

Skills

• Customer Service (10+ years)

• Bartending (4 years)

• Waitressing (5 years)

• Floral (10+ years)

• In home caregiver (1 year)

• Cooking (4 years)

• Cashier (10+ years)

• Inventory Management (8 years)

• Sales Experience (10+ years)

• Restaurant experience (6 years)

• Cleaning (5 years)

• Food service (10+ years)

• Serving (5 years)

• Food Handling (5 years)

• Busser (5 years)

• Host/Hostess (1 year)

• Food Safety (10+ years)

• POS (10+ years)

• Upselling (10+ years)

• Shift Management (5 years)

• Barista Experience (2 years)

• Merchandising (10+ years)

• Management (10+ years)

• Retail Sales (10+ years)

• Communication skills (10+ years)

• Computer skills (10+ years)

• Time management (10+ years)

• Cash Handling (10+ years)

• Food Preparation (10+ years)

• Assistant Manager Experience

• Coffee Experience (2 years)

• Presentation Skills (3 years)

• Microsoft Office (1 year)

• Social media management (5 years)

• Recruiting (5 years)

• Typing (10+ years)

• Pricing (10+ years)

• Guest Services (10+ years)

• Event Planning (10+ years)

• English (10+ years)

• Residential Cleaning (5 years)

• Marketing (5 years)

• Administrative Experience

• Public Speaking (5 years)

• Logistics

• Negotiation (5 years)

• Organizational skills (10+ years)

• Restaurant Management (5 years)

• Leadership (10+ years)

• Telemarketing

• Sales

• Hospitality

• Facebook Advertising

• Hospice Care

• Alzheimer's Care

• Hoyer Lift

• Makeup Application

• Dementia Care

• Home Care

• Blogging

• Writing Skills

• Tube Feeding

• Content Creation

• Personal Training

• E-Commerce

• Digital Marketing

• Animal Care

• Makeup Artist & Sales (10+ years)

• Front desk

• Customer support

• Public Relations

• Pet Sitting

• Content Development

• Search Engine Optimization (SEO)

• WordPress

• Illustration

• Copywriting

• Email Marketing

• Research

• Google Analytics

• Events Management

• Video Production

• Proofreading

• Adobe Creative Suite

Awards

Customer Service Award

December 2005

I always was winning customer service awards because people appreciate my real person personality. They also appreciate my speed and my ability to multitask. I won these awards multiple times Certifications and Licenses

Alcohol Server Permit

September 2021 to September 2025

Mast permit (alcohol) and Food handlers permit

Food Handling

January 2000 to Present

Deli, restaurants, bars

CPR

2000 to 2022

Bartender License

First Aid Certification

Certified Personal Trainer

January 2019 to November 2022

I took a year of personal training classes and was employed at a center but worked with elderly people .

Floral Master Design

September 2000 to Present

I took twice yearly floral retreats to learn up and coming designs. We were taught about plants, flowers, floral arrangements, wedding bouquets and assorted design Ideas. I quite enjoyed my floral department.

Creative Writing Classes / Social Media and Bogging Classes January 2000

I am constantly trying to gain knowledge and grow. It is very important to me. I take as many online and In person classes, courses and training that I can find. I also have enjoyed the occasional teaching opportunities as well.

Additional Information

For some reason people LOVE me, I'm not sure why but people are drawn to me and love my personality as well as my am voice and laugh. People usually instantly trust me and are telling me their life story within 5 minutes of meeting them. I have over 25 years of customer service skills accrued. I find it easy to connect with customers as well as to read how high or low their needs are. I can easily adapt my voice and body language to ever changing personalities. I am the go to for difficult, disgruntled customers, I always make sure my customers leave happy and understood. I am also always top with efficiency and multitasking speeds .

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