Joan Sharp

Linden, Michigan,

248-***-**** adwfsb@r.postjobfree.com

OBJECTIVE: I am seeking a fully remote opportunity at a progressive organization where my employment will be fulfilling with a great life & work ratio.

EXPERIENCE:

United Community Housing Coalition (contract assignment from Robert Half), Detroit MI. Rental Assistance Counselor, June 2021-March 2023

●Manage communication with clients, landlords and attorneys. ●Request and maintain documentation in Sharepoint system, SmartSheets & the MSHDA website portal. ●Guide clients to assist them to get help to pay their rent when they are on the verge of eviction. ●Properly document all activities involved in the CERA rental assistance program

●Legal aide. ●Case management. .●CRM.●Train new associates.●Collaborate with other teams. ●Multitasking. ●Working cases from Intake to Settlement Statement (Legal) documents. ●Was handpicked as 1 of 10 to be kept on to finish the project. This included major problem solving, negotiations with attorneys and landlords on behalf of tenants. Processed remaining CERA applications in the MSHDA system and did Settlement Statements for all non-court cases. Adding to payment processing and then case management corrections for payment to be processed. I developed the work instructions for all Settlement Statements. Since I became an expert, I set up a systematic training program for completion. ●Met or exceeded metrics while fully remote every month..

KemKrest /Excelda Manufacturing, Brighton MI. Regulatory compliance Assistant, 2009-2018

●Supported all departments in the completion of commitments. ●Assisted with the Coordination and execution of Supplier Management Program. ●Supported regulatory agency/corporate inspections. ●Point of contact for regulatory inquiries. ●Facilitated the creation of current MSDS and SDSs. ●Maintained and filed all licensing of products and chemicals. ●Supported the engineering department, compliance & regulatory personnel. ●Key support for customer service department, production & receiving departments. ●Maintained the inspection & safety readiness plan. ●Key member on Safety Team & 1st Responder. ●Any project that the General Manager or Regulatory Manager requested.

Absorbents Midwest, Inc. St. Clair Shores, MI. Customer Service Specialist, 2003–2008

●Presented, promoted & sold products to new and existing customers, achieving sales targets. ●Incorporated suggestive selling techniques when assisting customers and responding to any customer inquiries and needs. ●Coordinated sales efforts with team members & other departments. ●Established, developed and maintained positive business and customer relationships. ●Expedited the resolution of customer problems and complaints to maximize satisfaction. ●Created reports on customer needs, problems, interests for new products and services. ●Effectively and efficiently handled customer transactions. ●Accurately recorded and maintained customer contact information and details. ●Built and maintained company customer relationships. ●Answered inbound sales calls and made outbound sales calls. ●Consistently followed up on promises and commitments in a timely manner with customers. ●Tracked inventory levels to ensure customer orders were handled effectively. ●Assisted customers in determining order requirements ●Quoted prices, & prepared sales orders for customers. ●Completed sales transactions and processing of payments. ●Scheduled delivery of material to customer. ●Partnered with Sales Representatives to keep account transactions and literature up to date. ●Retained up to date knowledge of company products. ●Introduced Safety procedures & Conducted training in multiple departments.●Performed additional duties as required and or requested.

Broner Glove & Safety Company, Auburn Hills, MI. Customer Service & Sales Support, 1998–2003 ●Answered phones for sales and customer service. ●Back up person for automotive accounts and purchasing department. ●Handled and was responsible for all resale accounts. ●On the Steering & Safety committee my team’s audits got consistently higher scores, continuous improvement resulting in better operating processes. We also reduced accidents. ●Support for outside and inside sales staff. ●Data input including but not limited to creating spreadsheets, quotes and all aspects of order entry. ●Worked as a team player and independent of supervision. ●Maintained customer records.

Summary: You can see in my experience a portion of the great companies and job duties I have worked hard at to develop skills. My most important skills are being a truly kind and caring individual. Whatever I am doing, I always strive to do a job that I may be proud of and to make whomever my work impacts life or job easier. I have a strong work ethic and am extremely honest & dependable. My skills include great communication, problem solving, empathy, patience, adaptability and most important teamwork. I am a fast learner & pick up new information easily. Every company I have worked for had different computer systems to be learned & mastered. What I don’t know currently, I can be trained.