Sales Associate Inbound Customer

ELAINA MARTIN

909-***-****, adwfr6@r.postjobfree.com, Pomona, CA, 91768

SKILLS

Organization

Time Management

Cash Handeling

Detail Orientated

Self Motivation

Decision Making

Positive Attitude

Social Perceptiveness

Customer Service

Multitasking

PROFESSIONAL SUMMARY

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Displays positive attitude and works well with a variety of personalities.

EXPERIENCE

Head Preschool Teacher, Sep 1996 - Current

Foothill Christian Pre-School, Glendora, CA

Encouraged children to learn through play and exploration.

Created supportive and learning-focused classroom environments to help children achieve developmental milestones.

Improved classroom control by resolving behavioral issues using positive reinforcement techniques.

Protected children from avoidable injuries in classroom and during outside activities.

Tracked and informed parents of children's developmental progress.

Covered daily duties of Community Education Site Coordinator, if absent.

Responded quickly to children's verbal and non-verbal cues, temperament styles and different personal needs.

Kept classroom clean and organized through regular attention to upkeep requirements.

Retail Sales Associate, Jan 2004 - Jan 2005

Kohls, La Verne, CA

Delivered consistent high-quality service to maintain customer loyalty.

Utilized POS system to process cash, credit card and check transactions

Consistently exceeded credit card application openings and was awarded with a recognition certificate.

Addressed, researched and resolved customer issues.

Maintained strong working relationships inside and outside organization.

Suggested additional products and services to increase sales.

Organized and faced products on shelves and in displays to comply with merchandising standards.

Promoted customer loyalty program or store credit card to meet performance targets.

Attended and participated in store meetings to improve teamwork and achieve targets.

Updated pricing and signage to advertise sales or seasonal products.

Client Relations Officer, May 1992 - Dec 1995

First Interstate Bank, Pasadena, CA

Advocated for client needs alongside company objectives to achieve mutually satisfying results.

Applied industry, product and business knowledge toward breaking down and resolving client issues.

Reviewed and prepared correspondence letters and memorandum.

Fielded incoming calls and took detailed messages.

Developed positive customer relations with new clients and customers.

Upheld strict confidentiality of sensitive information.

Established office procedures, priorities and deadlines.

Answered multi-line phone system, determining next steps to assist staff and customers.

Used copy machine, fax and common office IT equipment.

Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills.

Updated records with details of customer interactions and transactions.

Completed documentation for new contracts and updates.

Portrait Studio Manager, Aug 1988 - Jul 1990

Olan Mills, West Covina, CA

Kept paperwork updated with internal standards and legal requirements.

Managed daily workloads by organizing schedules and delegating tasks.

Monitored employee performance using real-time data and reports.

Minimized information leaks with access control to sensitive systems.

Maximized employee performance with hands-on training and close mentoring.

Investigated customer complaints, identifying and changing processes to remove faults.

Hired qualified employees using targeted strategies to reach candidates.

Improved productivity after reviewing and modifying operations and workflows.

EDUCATION

Assosicates Degree : Child Development

Citrus College, Glendora, Ca, June 2008

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