Receptionist /Administrative Assistant
Resume:
Tanya Noble
Washington, D.C. 20019
Phone: 240-***-****
Email: adwfq8@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
QUALITY FOCUSED ADMINISTRATION PROFESSIONAL with more than 13 years of diverse customer service experience and over a year of federal service experience as a contractor in project management, record keeping, research, clientele management, data entry, customer satisfaction, operations oversight, program implementation, inventory management, loss prevention, operating multi-line switchboards, time management, time keeping, scheduling, and office management. Proven ability to track more than 10,000-line items in support of supply initiatives. Well-equipped with computer skills, with proficiency in the Microsoft Office Suite including Word, Excel, SharePoint, and PowerPoint with ability to type 60+ wpm.
PROFESSIONAL EXPERIENCE
Pension Benefit Guaranty Corporation September 2021 – Present
Receptionist
Maintains physical presence at PBGC’s Welcome Desk to assist employees, vendors, and other guests with agency and office services needs.
Greets visitors and employees in accordance with PBGC instructions and standards; determines the nature of the visit and direct visitors to appropriate personnel.
Assist Physical Security in running and handling PBGC parking program by entering parking reservations and validating parking tickets upon need and request.
Provide continual support and ongoing assessment of all reception activities, including but not limited to, email correspondence, creating and closing out work order requests for laborer and building maintenance services, tracking work order requests, tracking agency checks, performing printing services for employee and department needs, ensuring that conference rooms and copy/print rooms are stocked with appropriate supplies.
Performs all services in accordance with PBGC customer service standard.
Monitors and maintains the Workplace Solution mailbox.
Serves as backup to facilities Space Management team.
Maintain and assists in processing requests for conference and office space reservation.
Performs backup administration support as required by PBGC Workplace Solutions Department.
Exela Technology Solutions March 2018 – August 2021
Receptionist
Answered phones, screened, and directed calls to appropriate staff members.
Greeted all visitors and staff entering the organization, managed visitors and staff login sheets upon arrival and departure of the organization.
Monitored visitor access for maintaining security awareness.
Provided general administrative and clerical support to all departments on an as needed basis.
Received and sorted mail. Responsible for managing all deliveries such as FedEx, UPS, USPS, and DHL; which included metering outgoing mail and creating labels for packages.
Placed orders for regular office and pantry supplies. Managed inventory, monitored, and maintained office equipment.
Maintained daily cleanliness of reception space.
Contacted applicable vendors for equipment repairs and maintenance.
Ultimate Staffing April 2017 – March 2018
Mail Clerk/Receptionist
Served visitors by appropriately greeting, welcoming, and directing them per company’s standards.
Provided daily notification to company personnel of visitor arrival.
Maintained security by following company’s procedures, maintaining and monitoring visitor logbook, and issuing visitor badges.
Prepared staff badges, meeting materials, and guests badges for all scheduled conferences.
Operated telecommunication systems by answering, screening, and directing calls to appropriate company personnel.
Received and sorted mail. Responsible for managing all deliveries such as FedEx, UPS, USPS, and DHL; which included metering outgoing mail and creating labels for packages.
Maintained daily cleanliness of reception space.
Supported continuity among work teams by contributing where needed, as needed.
National League for Nursing May 2016 – February 2017
Administrative Assistant
Performed various clerical and administrative duties required by organization such as typing meeting minutes and updating database with correct information.
Distributed incoming correspondence to appropriate staff, organized and prepared materials and files when required, and received and reviewed correspondence in-line with budgeting and travel accommodations.
Finalized letters and memos, filed, copied, scanned, and transmitted documents into various systems.
Established and maintained office chronological files and automated systems of control of internal and external correspondence, special projects, program commitments, and research information.
Compiled data on a variety of administrative and management activities.
Arranged guest’s hotel and travel accommodations.
Kept tract of monthly budgets and reconciled travel reimbursements in Excel.
Created spreadsheets and power point presentations for meetings and training workshops.
Established and implemented policies and procedures for daily work.
George Washington University May 2016
Final Exam Proctor
Supported daily activities and strategic operations of George Washington University by proctoring placement, course exams, and other internal and external assessments.
Provided high-quality customer service and played a key role in upholding exam integrity by working effectively within a diverse community of students, faculty, staff, visitors, and members of the GWU community.
Provided ongoing support of leadership and staff by accomplishing daily tasks and goals in-lined with the operations of the University.
Administered and proctor tests, including placement, departmental make-up, contracted certification, and professional proctored exams.
Communicate testing policies, procedures, and general information to students, college staff, faculty, and other GWU community members.
Followed testing policies, procedures, and protocols in order to maintain a safe, secure, and compliant assessment environment.
Maintained a quiet atmosphere appropriate to testing. Worked with students who may have been in need of special accommodations, including but not limited to reading tests, scribbling tests, or providing a special testing climate.
Returned testing materials to the appropriate instructors, agencies, or other colleges as required.
Worked with faculty to meet deadlines for submitting information/materials to proctor exams in a timely manner.
Prince George’s Hospital Center December 2008 – April 2011
Insurance Team Specialist
Maintained accurate, complete, and up-to-date information of billing and reimbursement regulations.
Verified insurance eligibility, certified requirements pertaining to specific payors and insurance plans of assigned financial class teams.
Processed third party payments (EOBs/EOPs), which may have come via mail or vouchers, correspondence, and other work items of assigned financial class team(s) are processes completely, accurately, timely to avoid exceeding a 3-to-5-day backlog.
Completed all daily, weekly, and monthly reports as established for assigned financial team.
Completed follow-up actions on all AR accounts.
EDUCATION
Diploma
Bowie High School, Bowie, MD
1992 - 1996
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