Customer Officer

MANSOOR MUSHTAQ

Mohallah Maizara, Village Thana Distt Malakand.

Cell #: 030*-*******

OBJECTIVE

To work with an aim to gain valuable hands on experience and professional skills in an organization which provides a challenging, learning and developing atmosphere.

PERSONAL PROFILE

Father’s Name : MUSHTAQ AHMAD

Date of Birth : 15-11-1986

N.I.C : 15402-5256989-5

Marital Status : Married

Nationality : Pakistani

Religion : Islam

ACADEMIC QUALIFICATION

Matriculation 2003 Board of Intermediate & Secondary Education Malakand.

FSc 2005 Board of Intermediate & Secondary Education Malakand.

B.A 2009 University of Malakand.

BBA (Hons)/ 2013 National University of Modern Languages

MBA Regional Campus Peshawar

PROFESSIONAL EXPERIENCES

18 May 2015 – To Date

Customer Relation Officer

Al- Baraka Bank

Deal proactively with the branch customers to fulfill their banking requirements and solve their queries efficiently

Manage customer traffic within the branch to ensure key service standards are met

Assisting ensuring consistency of internal / external customer experiences by inculcating

Service Culture and leading by example

Rectification of all customer complaints communicated through verbal, written or other channels

Involvement in the activation of branch dormant account

Assist in Branch Cross selling & promoting retail banking products

Assist in ongoing service related initiatives/projects

Channelize branch traffic according to the customer requirements and management thereof

06 APR 2017 to 20 Apr 2020

As Operation officer

At United Bank Limited.

Involvement in the activation of branch dormant account

Assist in Branch Cross selling & promoting retail banking products

Assist in ongoing service related initiatives/projects

Channelize branch traffic according to the customer requirements and management thereof.

Deceased account processing.

Unclaimed account documentations.

GL and SD Parking Balancing.

Clearing and OBC/IBC

Home remittances

23 NOV 2019 Up to Date

As General Banking Officer (Operation)

At Muslim Commercial Bank.

Involvement in the activation of branch dormant account

Assist in Branch Cross selling & promoting retail banking products

Assist in ongoing service related initiatives/projects

Channelize branch traffic according to the customer requirements and management thereof.

Deceased account processing.

Unclaimed account documentations.

GL and SD Parking Balancing.

Clearing and OBC/IBC

Home remittances

LANGUAGES PROFICIENCY

English,

Urdu,

Pashto

OTHER SKILLS

MS-Office

Net Surfing

40-60 wpm typing speed

REFERENCES

MR. Muhammad Nauman Khan

Cell # 034*-*******

Contact this candidate