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Data Entry Desk Agent

Location:
Kirkland, WA
Posted:
April 08, 2023

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Resume:

Waad Afif Amin

adwfp0@r.postjobfree.com

206-***-****

Professional Summary

Skills

Computer skills:

• Proficient in Daceasy accounting program.

• Working with Oracle Software.

• Using Great Plans Software to post the receipts to customer Accounts.

• MS Office certificate.

• Proficient in MS Office, Adobe Premiere 6.4, Internet and Outlook.

• Proficient in windows.

• MS office advance certificate.

• Proficient in Case Analysis.

Languages:

Fluent in written and spoken Arabic and English

Education

2003: Bachelor of Science in Accounting (GPA 3.71/4.00)- UAE University- College of Business & Economy.

Extra Curricular Activities / Extras

• Preparing my CMA (Certified Management Accountant).

• Writing Module 6 (PowerPoint) for Al Khawarizmi International College ICDL Course.

• Outgoing,hard-working team player.

• Member of the University students Honors program during my study.

• Researching best business and accounting practices Department of finance- Help desk agent 7/2017-9/2019

• Served as the first point of contact for customers seeking technical assistance over the phone or email

• Performed remote troubleshooting through diagnostic techniques and pertinent questions

• Determined the best solution based on the issue and details provided by customers

• Walked the customer through the problem-solving process

• Directed unresolved issues to the next level of support personnel

• Provided accurate information on IT products or services

• Recorded events and problems and their resolution in logs

• Followed-up and updated customer status and information

• Passed on any feedback or suggestions by customers to the appropriate internal team

• Identified and suggested possible improvements on procedures Global Solution Limited- Accountant (Accounts department) 11/2011-4/2014 Performed the day-to-day processing of financial transactions to ensure municipal Finances were maintained in an effective, up-to-date. and accurate manner. Al Nasr Contracting Company - Accountant (Accounts department) 3/2008-10/2011

• Created data and filled agreements.

• Attended all customer and Dealer queries.

• Monitored receivables, payables & reported to Office on daily basis.

• Prepared General ledgers, Fund Flow & Cash flow statements.

• Maintenaned Cash Book, Bank Books & petty cash.

• Disbursed Salaries and ensured proper deductions of loans.

• Prepared bank account statements.

• Prepared Business done reports and debtors position.

• Reconciled bank statements and GR accounts.

• Resolution within deadlines.

• Prepared daily funds transfer to Home Office.

• Posted daily bank payments.

• Handled cash, and processed bill payment.

Emirates Computers Establishment - Accountant (Accounts Receivable) 4/2007-3/2008

• Received and verified invoices and requisitions for goods and services.

• Verified that transactions complied with financial policies and procedures.

• Maintained listing of accounts receivable.

• Updated accounts receivable systems and manuals.

• Processed accounts receivable cash receipts and credit memos.

• Posted receipts to customer accounts in Great Plans Software.

• Recorded all checks.

• Maintained the general ledger.

• Made phone calls regarding overdue bills and billing problems.

• Prepared Bank Guarantees.

Al-Mushrif Management Training- Product coordinator (Administration Dept.) 2/2007- 4/2007

Worked for Al-Mushrif Management Training as product coordinator (Sole Licensee of Becker Professional CPA Review, Sole Licensee of Stalla Review for the CFA exam, IMA / CMA Learning System Partner, Sole Licensee of “PRC” CIA and CISA courses).

• Provided administrative and marketing support for the office include managing the schedule/calendar, handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate.

• Ensured each student received outstanding service by providing students a friendly environment maintaining outstanding standards, solid technical knowledge and all other components of student service.

• Conducted interviews and answered inquiries.

• Assisted candidates in filling out applications, and in applying application procedures and followed up on candidate's application in case of problems.

• Send required reports to the regional office.

• Coordinated and prepared seminars and conferences.

• Compiled monthly statistics and data entry to the regional office.

• Gathered, entered, and updated data to maintain students and visitors’ records and databases, as appropriate, establish and maintain files and records for students.

• Facilitated corporate presentations .

• Conducted competitive analysis of other organizations’ products.

• Registered candidates, issued invoices,and receipts, and collected payment from students.

Al Khawarizmi International College- Accounting trainer (Training Dept.) 2/2004- 6/2006

• Worked for Al Khawarizmi International College as accounting trainer: responsibilities included teaching accounting and computerized accounting for short course and Diploma students.

• Computer trainer: responsibilities included teaching MS Office courses for short course students and Advanced MS Office.

• Computer lecturer: computer for diploma students. October 2005: Accounting trainer: Taught Accounting principles for Abu Dhabi Chamber Of Commerce and Industry trainees.

October to December 2003: Training at Abu Dhabi Chamber Of Commerce and Industry in the accounting department.

June to December 2003: Research Assistant for the UAE University International Accounting Standards project. Distributed questionnaires and compiled and analyzed the data on the level of compliance of local Industrial, Insurance and banking Institutes with International Accounting Standards.

January 2003: Training at the Bin Ham Companies Group of Abu Dhabi, Real Estate and Construction Division. Responsibilities included recording the daily Accounting transactions of the division.



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