Office Cleaning Customer Service

Angela Mckinney

Chesapeake, VA • 757-***-**** • adwfnp@r.postjobfree.com

Professional Summary

Devoted and detail-oriented Human Resources and Administrative Solutions Consultant with 15 years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.

Senior specialist and outstanding performer in researching and problem solving within Human Resources community . Proven success in leadership, operational excellence and organizational development with keen understanding of elements of administration business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills

Self motivated

customer service driven

Benefits and compensation

Training development

Training and development

Work History

Recruiter 12/22 to Present Right at Home- Virginia Beach.VA

Process onboarding for new hires. Schedule interviews for clients needs and services. Provide sound advice on salary, benefits, and onboarding. Conduct background checks, drug test, and references checks.

Human Resources Specialist, 11/2015 to 03/2020 Department Of The Navy – Portsmouth, VA

File and records management Training and mentoring

Audit preparation and reporting Records Maintenance

Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.

Contributed to annual performance appraisals by working with supervisors to ensure consistency and compliance with established procedures.

Improved customer service rankings by quickly resolving issues to improve overall satisfaction. Led management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues.

Reviewed existing policies and procedures to make recommendations for enhancing work

productivity, recruitment, hiring processes and talent management.

Improved data collection accuracy by submitting account information with no errors.

Human Resources Technician, 11/2014 to 11/2015

Department Of The Navy – Portsmouth, VA

Prepared monthly, weekly and daily logs using Microsoft Office Suite.

Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Reduced workers' compensation claims by instituting corporate safety training program. Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Police Officer, 07/2000 to 12/2007

United States Navy – Portsmouth, VA

Translated command mandates into actionable policies for frontline officers and detectives. Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.

Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.

Reviewed case histories and complaints against law enforcement professionals for signs of unprofessional or criminal conduct.

Evaluated complaint and emergency-request information to determine response requirements. Education

Bachelor of Business Administration: Human Resources Management

Strayer University - Washington, DC

Team mom of ICONZ and Ladies ICONZ

Professional development completed in Human Resources

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