Customer Service Mail Room
Resume:
Tonya Wise
Virginia Beach, VA *****
***************@***********.***
Dependable Specialist in Janitorial field equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics,improve processes and increase customer satisfaction Authorized to work in the US for any employer
Work Experience
Night Manager
City Wide Facility Solutions - Norfolk, VA
September 2022 to January 2023
I managed property buildings which consisted of assuring cleaning task by independent contractors were done correctly.
This included making sure scope of work was completed Doors locked
Alarms set
Requires time management
Integrity
Able to clean or assist where needed
Travel up to an hour or more daily
Problem Solving
Superb customer service
Having a good ear
Leading by example and coaching
Janitorial
The Franklin Johnston Group - Norfolk, VA
March 2021 to August 2022
I cleaned apartment turns
All office areas
Clubhouse
Grill area, all restrooms even shower out by pool
Restocked all toiletries throughout not just restrooms I cleaned the gym equipment all stairwells and banisters throughout the property I organized supply closet
Kept track of inventory
Breezeways were cleaned and removed cobwebs and kept dumpster area in good order Production Technician
Servpro - Chesapeake, VA
November 2020 to February 2021
I do fire restoration, water damage mold remediation. I assist with client con6and textiles. I extract the excess water I assist with demolition and the clean up process. I have knowledge of equipment use. I load and unload the work vehicle.
Janitorial Specialist
Givens llc - Chesapeake, VA
December 2018 to November 2020
Carried out high quality work with little oversight. Cleaned,sanitized, diseased control over 54 restrooms daily. Replenished all toiletries.
I solely maintained 9 buildings which consist of over 500 employees totaled Completed assigned task with no supervision.
Kept all work areas clean clutter-free
Supply closets neat organized and inventoried.
Kept stairwells handrails mail room clean
Empty all trash daily and replaced with clean liner. Maintained good working relationship with co-workers and management. Buff floors as needed.
Coved cleans in proper safety gear
Changed lightbulbs, unclogged toilets
Dust vacuumed,mopped, place wet floor signs throughout Deep cleaned on a timely schedule.
Set and disarmed alarm systems
Area Manager
Office Pride - Virginia Beach, VA
May 2010 to August 2018
I managed up to 40 buildings
I trained all employees from 2 people to 14 people to complete Janitorial task. I taught how to prevent complaints.
I taught superb customer service
I managed time well
I budget well
I built strong teams and encouraged teamwork
I have a system to prevent unhappy customers which will prevent contract loss I teach to make sure all areas are safe and secured. Communication is the key to motivate employees to drive productivity. I maintain a win win attitude
Education
High school diploma in Paralegal Studies
Jane Addams Business Careers High School - Bronx, NY September 1983 to June 1987
Skills
• Business management (10+ years)
• Commercial Cleaning (10+ years)
• Mold Remediation (1 year)
• Water Damage Restoration (1 year)
• Fire Restoration (1 year)
• Restoration (1 year)
• Quality Assurance (10+ years)
• Buffing (5 years)
• Supervising experience
• English
• Cleaning
• Time management
• Leadership
Assessments
Work style: Reliability — Familiar
March 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Work motivation — Highly Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Familiar March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Cleaner fit — Highly Proficient
April 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have a great eye for details. My speed and accuracy is amazing. I love what I do. I treat every client as if they was the first person of the day. My organization and staying within budgets and problem solving abilities is what makes me a win win person. I was told I'm like the Tom Brady of cleaning. Always going to do what's right. Always looking to learn and teach some one something new.
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