Records Clerk Front Desk
Resume:
Marilyn E. Ford
Waldorf, Maryland 20602
240-***-**** (cell)
Email: **********@*****.***
Seeking a challenging position to utilize my proven strategic planning, office management, and team building skills to support a committed team.
Essential Duties and Responsibilities:
Ability to provide a high level of confidentiality due to the material or information handled on a daily manner.
Provide a high degree of customer service in a caring compassionate and sensitive manner.
Excellent interpersonal skills.
Professional Experience
MedStar Surgery Center- Washington, DC February 2015-Present
Business Office Associate
Establishes, implements, and monitors operational procedures to stay in compliance with state and federal legislation, and regulatory agency guidelines.
Reviews and organizes charts for completion daily.
Prints op-notes/path reports from Athreon, MedConnect and Pentax and log them in and make sure physicians sign daily.
Files, pull and prepare charts for dictation by physicians daily
Prepare charts for Quality Assurance meetings monthly
Contacts medical staff when work is incomplete
Collects demographic and insurance information on patients for surgery
Update information in Advantx
Obtains all signatures on required forms
Answers phones, greets and assists patients, family members and visitors.
Notifies clinical staff on any schedule delays.
Maintains and updates fee schedule for the facility in the system.
Creates log sheet of co-pay/ deductibles, medical record fee, and outstanding balance due.
Reconciles daily collections from the front desk daily.
Process and prepares credit card payments through Visa Machine
Maintains a collaborative relationship with all members of the administrative staff.
Participates in meetings and on committees
Preforms other duties as assigned
Mendelis Mental Health Center – Waldorf, MD August 2013 – February 2015
Medical Assistant / Front Office Manager
Greet patients needing assistance and ascertaining the nature of their medical problem (to determine if medical emergency exists or require immediate medical evaluation and treatment).
Independently manage position responsibilities with little supervision, set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Receive telephone calls regarding availability of scheduled appointments for the Psychologist and the Psychiatrist or procedures for providing assistance;
Scheduling appointments for new and existing patients.
Notifies appropriate staff if clinic access is less than desirable or if an individual patient unable to schedule within mandated clinic timeframes.
Review daily active/pending consults, reminder clinics, and recall list for accuracy and disposition.
Financial verification
Create new patient charts for new accounts;
Registration/ checkout
Crothall Healthcare Suburban Hospital – Bethesda, MD July 2012 – August 2013
Operations Manager
Recruited, hired and trained hourly and salaried staff for housekeeper positions.
Required to have strong leadership skills, the ability to manage multiple priorities, and motivate staff to improved performance.
Supervised staff of 40 housekeepers;
Maintained customer satisfaction and good public relations.
Responsible for coordinating weekly staff schedules;
Coordinated bi-weekly customer rounds with Nursing Unit Directors;
Provided initial and ongoing personnel training and development;
Dispatch housekeepers to urgent calls around the hospital
Crothall Healthcare / UM Charles Regional Medical Center – LA PLATA, MD October 2011 – July 2012
Patient Ambassador
Instrumental in accomplishing HCAHPS Patient Satisfaction Survey Goal increased by 3%.
Responsible for conducting rounds with Nursing Supervisors to handle and resolve patient’s complaints and issues.
Ensure 120-bed facility stay in complaint in a timely manner.
Provided assistance including lifting and providing emergency medical aid, and assisting disabled passengers and/or unaccompanied minors.
Actively seek to ensure the safety & comfort of patients.
Must be able to perceive, understand and respond to written and oral communications and warnings.
Provided exemplary customer service to exceed customer expectations; work both independently and as part of new teams on a regular basis.
Greater Maryland Eye Physicians and Surgeons – Clinton, MD October 2007 – October 2011
Electronic Medical Records Clerk/Receptionist
Scanned, filed and maintained the data of new and existing patients’ medical records;
Processed payment transactions from patients;
Front desk/ back office
Verified insurance (copays and deductibles)
Education / Specialized technical training
Towson University, Towson, Maryland August 1989 – May 1992
Business Management
Experienced and Knowledgeable with the following:
Managerial experience in hospital-based clinical nursing environment.
Proficient with the following technologies: Microsoft Office Products (Word, Excel and PowerPoint)
Medical Systems (Advantax, Athreon, Advantx and Pentex)
Windows (XP, 7 and 8.1,10 and 11)
Electronic Medical Records Systems (EMR) and Code Blue Medical Systems
Proficient with researching using social websites such as: Internet, Google, Bing, etc.
Proficient with Vocera communication device
Contact this candidate