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Corvin Demetrious Revels

214-***-**** adwfml@r.postjobfree.com 5347 maverick dr, Grand Prairie TX, 75052 SUMMARY

Licensed Texas All Lines Adjuster with a strong understanding of insurance policies, claims management, and damage assessment. Skilled in managing Avco roofing projects as a project manager, ensuring timely completion and adherence to quality standards. Possesses significant management and supervisory experience, successfully leading teams and driving operational excellence in various roofing and construction projects. Renowned for delivering exceptional customer service, leveraging outstanding communication and interpersonal skills to establish fruitful relationships with clients and colleagues. Proficient in navigating regulatory and legal frameworks governing the insurance industry, consistently demonstrating compliance and risk management. Dedicated to continuous learning and improvement. A thorough and detail-oriented professional who consistently achieves high-quality results, whether working independently or collaboratively with team members. An invaluable asset to any organization in the insurance industry seeking a skilled and experienced adjuster with proven management and project management expertise.

CORE COMPETENCIES

* Licensed Texas All Lines Adjuster in the insurance industry. Possesses a deep understanding of insurance policies, claims management, and damage assessment. Would be a great asset in negotiating and settling claims while providing excellent customer service. Strong attention to detail and ability to work independently and collaboratively with clients and colleagues. Throughout my career, I have developed exceptional communication and interpersonal skills, allowing me to build strong relationships with clients and colleagues. I am committed to providing excellent customer service, and I strive to exceed expectations in every interaction. As a licensed Texas All Lines Adjuster, I am deeply familiar with the regulatory and legal frameworks governing the insurance industry. I am dedicated to staying up-to-date on the latest developments in the field and continuously improving my skills and knowledge. Whether working independently or as part of a team, I approach every project with a meticulous attention to detail and a commitment to delivering high-quality results. I am confident that my experience and expertise make me a valuable asset to any organization in the insurance industry.

Deeply familiar with inspecting packed materials to ensure that they meet quality standards.

Adept at suggesting improvements to products, to maintain quality standards at all times.

Expert level in utilizing the current computer technology, including G Suite, Google Docs, Microsoft Office, Windows, Fax/Email,

Ability to inspire customer confidence through professional presence, self-confidence, execution, delivery, and experience.

Adept at leading and setting initiatives and identifying goals and requirements to develop innovative systems and procedures

Highly qualified with exceptional verbal/written communication and strong leadership skills to resolve problems

Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths SKILLS & KNOWLEDGE

Licensed Texas All Lines

Adjuster

Quality Assurance

Business Development

Quality Management

Training & Development

Product Quality

Human Resources (HR)

Inventory Management

Operational Improvements

Team Management

Attention To Detail

Quality Control

Relationship Building

Continuous Improvement

Budget Control

Customer Service

Project Management

Strategic Planning

Data Entry

Quality Auditing

Adaptability &

Scheduling

SOPs Generation

Leadership Development

Time Management

Teamwork & Supervision

Documentation & Reporting

Administrative Support

Performance Management

Data Analysis

WORK EXPERIENCE

AVCO Roofing - Project Manager 1/05/2023 – 4/1/2023 As a Project Manager at AVCO Roofing, I excelled in leading numerous roofing projects, consistently ensuring their timely completion with outstanding quality. My exceptional communication skills and commitment to fostering strong customer relationships contributed significantly to my success in this role. Key aspects of my experience and skills include:

-Comprehensive project planning, integrating client needs and preferences to guarantee efficient, cost-effective, and tailored project execution.

-Strong interpersonal skills, adept at building rapport with clients, vendors, and team members, resulting in a transparent and collaborative work environment.

-Expert application of industry best practices and cutting-edge roofing techniques, coupled with meticulous attention to customer requirements, ensuring all projects meet or surpass expectations.

-Outstanding customer relationship management, promptly addressing concerns and feedback, and providing timely updates on project progress and milestones achieved.

-Diligent quality control and assurance, conducting regular site inspections and reviews to uphold the highest standards of workmanship, safety, and customer satisfaction.

-Skillful coordination and supervision of cross-functional teams, creating a supportive atmosphere that encourages accountability, high performance, and exceptional client service.

-Commitment to continuous improvement, staying abreast of industry trends and technologies, and incorporating innovative solutions to enhance project outcomes and client satisfaction.

My proven ability to manage complex roofing projects, combined with my excellent communication skills and dedication to building lasting customer relationships, make me an invaluable asset to any organization. Software Development/Management 2/13/2020 – 1/05/2023 Skilled in hiring and management of teams to achieve objectives Extensive experience in software development and management, including full lifecycle development, from requirements gathering and design to implementation and testing.

Skilled in project management, with a proven ability to lead cross-functional teams and deliver high-quality software products on time and within budget.

Excellent communication skills, with the ability to clearly communicate technical information to both technical and non-technical stakeholders.

Strong analytical and problem-solving skills, with a proven ability to identify and address complex software issues. Familiarity with software testing and quality assurance processes, with experience in creating and executing test plans and procedures. Ability to learn and adapt to new technologies and programming languages quickly. Operations Supervisor over Outbound, V-sort, Flats operations 11/12/2018 – 2/13/2020 DHL, Fort Worth, Texas

Assigned work, set completion dates, review work and manage performance following organizational policies, procedures, and performance management processes. Responsible for the Key Performance indicators and ensures budget targets are met

Supervised employees, mail/small parcel processing, quality process, and transportation following DHL eCommerce policies and procedures to obtain optimal quality and profitability in the assigned departments.

Crossed-trained office staff on QA operations. Oversee employees’ attendance and time management.

Recruited, trained, scheduled, managed, and recommended discipline for all operations staff.

Established/implemented productivity, quality, and cost measurements & strategies to achieve desired operational results.

Ensured timely and accurate distribution of inbound and/or outgoing freight daily, following established standards and procedures. Established an environment of teamwork, employee involvement/empowerment, fairness, and consistency.

Ensured proper staffing by department and shift, following guidelines based on scheduled mail/small parcel volume.

Recommended measures to improve production methods, working conditions, and increased efficiencies

Reviewed productivity, KPI, and quality report to ensure the department is meeting pre-established targets.

Responded to and effectively resolved complex complaints and issues and delivered quality customer services/support. Operations Peak Season Supervisor: V-sort/ Flats operations 7/20/2018 – 11/12/2018 DHL, Fort Worth, Texas

Managed V-sort shipments/ freight, and inventory control along with V-sort/Flats shipment preparation, and dispatch.

Organized workflow and ensured that employees understand their duties or delegated tasks.

Monitored employees’ productivity, and provided constructive feedback and coaching.

Generated and maintained daily, monthly, and quarterly reports that support dock operations.

Oversaw the implementation of procedures, goals, and objectives within the operations. Operations Peak Season Supervisor: Inbound / Outbound Operations 11/2017 – 7/2018 DHL, Fort Worth, Texas

Managed inbound shipments/ freight and inventory control along with outbound shipment preparation and dispatch.

Participated in the completion of workshop action plans, projects, and best practice sharing/implementation.

Managed KPI tracking, quality reports, audits, site or individual performance tracking, and customer-required reports.

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.

Ensured workflow prioritization and daily scheduling routines are accomplished.

Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels. Oversaw warehouse staff and maintained efficiency in a fast-paced environment.

Integrated warehouse operations with existing and new business processes. Operations Trainer 5/2017 – 11/2017

DHL, Fort Worth, Texas

Worked with the Operations team to provide on-the-job training to new hires in different operational areas like Sorting, Encoding, and Receiving. Completed on-the-job performance evaluations. Assisted supervisors and management staff with people development.

Supervised the implementation of an updated operations manual that increased productivity by 15%

Developed and implemented training programs for new hires, as well as ongoing training to ensure compliance with all regulatory requirements. Implemented a quality control system that reduced errors by 50% over the previous year’s numbers

Assisted with the revision of training curriculum, testing, and support materials for new training programs to be implemented in the field. Apprised supervisor of the status of new hires during their on-the-job training and any issues that may occur.

Identified areas that need the most improvement and reported to the supervisor for quality enhancement.

Demonstrated and worked with new hires to move products through each step of the process flow based on their assigned position. Quality Assurance Lead Crew Chief 10/ 2016 – 5/2017 DHL, Fort Worth, Texas

Conducted and coordinated quality production for unloading, receiving, encoding, sorting, staging, and loading.

Spearheaded the implementation of a new quality assurance process that reduced production time by 25%

Created and implemented best practice quality vision, strategy, and policies

Audited sacks and carts for mis-sorts; check gaylords for misroutes, wrong placards, and wrong container IDs

Conducted regular audits to ensure compliance with all company policies and procedures

Packaged labels for print quality and track them back to the origin terminal or encode station for correction.

Conducted periodic pre-shift communication meetings regarding quality to provide tips and increase quality awareness.

Managed testing activities for new features from requirements gathering through release management.

Created and maintained the daily recap report of identified errors; review with Supervisor or Manager.

Identified most help-needed areas and report to the Supervisor or Manager for quality enhancement.

Coordinated efforts between product managers and engineering teams to prioritize work to meet deadlines while maintaining high standards for quality. Collaborated with management to develop strategies for improving overall productivity and reducing costs

Helped implement a new postal process which led to a reduction in daily postal fines of $2K - $3k, resulting in cost savings of over $70K per month.

Mail Sorter Crew Chief 6/2016 – 10/2016

DHL, Fort Worth, Texas

Ensured mail was reviewed for proper date, postage, and good quality barcodes before being placed into production.

Prepared outgoing mail and conducted the first quality check on the completed production run.

Organized postage metered rejects separated by postage rate and kept mail arranged by specific jobs.

Used a hand-held scanner to record delivery information for each piece of mail sorted. Crew Chief 5/2015 – 2/2017

Discount Tire, Grand Prairie, Texas

Responsible for overseeing all of the tasks the Service Techs completed and several others including Pulling in Vehicles, Pulling Stock, Raising Vehicles, Processing service invoices, and Training new technicians.

Ensured that all work was performed following the company’s safety policies and procedures Tire Technician

Served customers at a retail tire and vehicle service shop. Inspected damaged or flat tires for areas needing repair using a water bath.

Identified proper size and make of tires, removed from inventory, and repaired or replaced tires on customer vehicle as needed.

Inspected vehicles for defects or damage before repair and prepared damaged parts for welding or replacement as required. Team Member 6/2014 – 5/2015

Little Caesars Pizza, Grand Prairie, Texas

Handled currency and credit transactions quickly and accurately.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Ensured that all customers received exceptional service by maintaining a positive attitude and smiling throughout the day Oasis Security 8/2014 – 5/2015

LDM Marine Management, Grand Prairie, Texas

Responsible for protecting the dry storage of the slip owners.

Monitored traffic to ensure vehicles did not cross over construction barriers. Team Member 5/2013 – 6/2014

Pizza Hut, Grand Prairie, Texas

Up-sold additional menu items, beverages, and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Operated cash register and rang up orders accurately; collected payment from customers before serving them EDUCATION

Business Administration 8/2014 – 8/2015

Tarrant County Community College, Grand Prairie, Texas

Focused on starting my own online business where I manage my online store of over 1,000 products. Servicing customers, and fulfilling orders daily.

High School Diploma 8/2010 - 6/2014

Dubiski Career High School, Grand Prairie, Texas

Main Coursework is taken in Engineering along with business/entrepreneurship.

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