Data Entry Call Center
Resume:
High School Diploma:
Belleville East
Belleville, IL
Some College (No Degree):
Business Administration And
Management
Southwestern Illinois College
Belleville, IL
adwflz@r.postjobfree.com
Houston, TX 77090
Skills
• Policy updates
• Knowledge of HIPAA regulations
• Payment processing
• Benefits verifications
• Customer service
• Computer systems
• Typing
• Office work
• Call center
• Insurance verification
• In/outbound calls
• Appointment setting
Knowledge of medical
terminology
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• Medical records management
• Data entry
• Accounts payable and receivable
Scheduling and calendar
management
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Education And Training
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Mercy Pediatrics - Medical Receptionist/Office Coordinator St Louis, MO
12/2021 - 04/2023
St. Louis Children's Hospital - Communication/Front Desk Receptionist St Louis, MO
03/2019 - 09/2020
Tandria Riley
Summary
Experience
Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
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Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with physicians nurses and medical assistants.
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Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff.
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Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
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Provided exceptional patient experience through friendly and compassionate communications.
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Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume peds practice.
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• Assisted with referrals and prepared medical records for patients. Collected information, verified insurance and collected co-payments for patients as part of check-in process.
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• Called in prescription refills for patients.
• Managed office inventory and completed new purchases. Office work scanning printing and faxing document out. Placing patients information in their chart in/outside records.
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Collected Medical records from new patients or releasing medical records to patients that are looking to leave the practice.
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Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff.
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Received incoming calls and coordinated with staff to fulfill customer requests.
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• Explained policies and procedures to visitors.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
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• Greeted visitors to provide information and direct to appropriate personnel. Delmar Gardens - CNA In Training
Creve Coeur, MO
12/2018 - 02/2019
Sprint - Sales Representative
St Louis, MO
04/2017 - 09/2018
Responded to inquiries and room requests made online, by phone and via email.
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Preserved office security by following safety procedures and controlling access via reception desk.
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Monitored reception area to provide consistently safe, hazard-free environment for customers.
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• Verify patient appointments (EPIC system).
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
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Welcomed visitors to front desk and engaged in friendly conversations while conducting check-in process.
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Used company badging system to create badges for new employees and visitors.
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• Investigated and analyzed client complaints to identify and resolve issues. Call out codes example (code blue) if a patient of somebody is not breathing on the floors, over the intercom of the whole hospital.
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Get patient over to the right on call doctor if emergency or needed prescriptions fill after specialities clinic hours.
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• Turned and repositioned bedridden patients to optimize comfort.
• Maintained homelike environment for residents to support plan of care.
• Delivered nursing-related services under supervision of Registered Nurse. Measured and recorded food and liquid intake and output and reported changes to nursing staff.
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Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
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Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
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Reminded patients to take medications and nutritional supplements to promote wellness.
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Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
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Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
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Recorded patient conditions and vital signs before and after medical operations.
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Used play, conversation, art and other forms of self-expression to prepare patients for everything from routine tests to complicated surgeries.
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Presented products and services to prospective and existing customers to meet client needs.
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Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
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• Demonstrated product features to align with customer needs.
• Contacted new and existing customers to outline benefits of products. Listened to customer needs to identify and recommend best products and services.
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• Maximized sales by keeping areas tidy, fully stocked and correctly priced. Flowers Home Healthcare - Caregiver
St Louis, MO
01/2017 - 10/2017
GC Service - Call Center Customer Service Fraud/Representative Assistant St Louis, MO
09/2015 - 08/2016
GC Services - Financial Services Representative
St Louis, MO
• Operated register, handled cash and processed credit card transactions. Greeted and assisted customers as they walk in with friendly smile energetic personality on the sales floor.
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• Posed as models for advertising, artistic creation and display of goods.
• Inventory check new /old devices and product in the entire store.
• Opening and closing the store.
• Reaching the quota set set each month personal and store.
• Reduced process lags by training employees on best practices and protocols.
• Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety.
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Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
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• Laundered clothing and bedding to prevent infection. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
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Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
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Drove clients to shop for groceries, attend doctor appointments and run errands.
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• Reported concerns to nurse supervisor that might need attending to.
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• Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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• Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Used proven techniques to de-escalate angry customers during telephone interactions.
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• Made outbound calls to obtain account information.
• Close fraudulent account if proven fraudulent activity was done. Cancel fraudulent orders that were placed that has suspicious activity going to an abandoned house or identity theft.
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To open account or send out order customer may have to send in identification such as state /drivers ID social cards or utility bill.
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04/2016 - 06/2016
Offered sound financial recommendations to promote financial security, moving clients to take action.
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Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
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• Worked with outside parties to obtain payments and solve problems.
• Investigated and resolved issues to maintain billing accuracy.
• Leveraged integrated billing software to submit accurate claims.
• Managed account receivables to maintain payments within net terms. Completed billing audits in identified timeframes to report and investigate findings.
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Input payment history and other financial data to keep customer accounts up-to-date in system.
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• Managed numerous client accounts to track and collect money owed.
• Processed and sent invoices, adjustments and credit memos to customers.
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