Theresa Dees

Deltona FL ● 407-***-**** ● adwfly@r.postjobfree.com

Customer Service

Professional Profile

Managed a high-volume of calls from policyholders Responded to customer inquiries via telephone concerning Health Plan benefits

Provided premium quotes and executed online policy changes

Uses computerized systems for tracking, documenting information, obtaining up- to-date and accurate information regarding health plans

Consistency maintained >90% customer service satisfaction via quality control

Industry Skills

Created and distributed client invoicing for any new business, renewals, or premium bearing transactions, and collected outstanding balances due.

Prepared and maintained accurate schedules of policies and coverages.

Entered appropriate comments and notations within customer database

Professional Experience

Health First Lake Mary, FL 08/2017-Present

Service Agent

Perform data entry services for the company in regards to inputting the customer information

Emotionally intelligent in terms of empathetically understanding and predicting customer behavior

Answered questions and gathered necessary information in our data basic

Developed effective relationship with call center departments through clear communication

Worked with management to ensure appropriate change were made to improve my customer

Satisfaction.

United Health Care Orlando, FL 08/2014-01/2017

Customer Service

Perform data entry services for the company in regards to punching in customer information

Emotionally intelligent in terms of empathetically understanding and predicting customer behavior Answered questions and gathered necessary information to key in into Outlook.

Developed effective relationship with call center departments through clear communication.

Worked with management to ensure appropriate changes were made to improve customer satisfaction.

World Recovery Lake Mary. FL 09/2007-07/2014

Collector

Accepted and used Credit Card/Debit Card, ACH to make payments regarding all delinquent debts to remedy and pay-in-full over the telephone.

Arranged payment plans and promises-to-pay with consumers to cure delinquent debts and pay-in-full.

Used Skip Tracing Techniques.

Used on-line collection system called Debt Net for and noting all collection activity.

Knowledgeable of Bankruptcy Laws, Fair Credit Reporting Act, and Fair Debt Collection Practices Act

Nova One Altamonte Spring, FL 01/2001-08/2007

Customer Service

Organized customer information and account data for business planning and customer service purposes

Managed route schedules to maximize time and fuel efficiency

Created excel spreadsheets to track customer data and perform an intense reconciliation process

Processed accounts receivable

Followed up with customers regularly regarding services scheduled and payments due

Sears Home Improvement Longwood, FL 08/1988-01/2001

Appointment Specialist

Organized customer information and account data for business planning and customer service purposes

Managed route schedules to maximize time and fuel efficiency

Created excel spreadsheets to track customer data and perform an intense reconciliation process

Followed up with customers regularly regarding services scheduled and payments due

Education

Office Technology Seminole Community College

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