NB Nora Bravo

Tolleson, AZ ***** 808-***-**** adwflq@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

SKILLS Medical Laboratory Management

Team Leadership

Employee Supervision

Managed Care

Improvement Plans

Records Management Systems

Reporting Requirements

Complex Problem-Solving

Customer Relationship Management

Strategic Planning

Managing Appointments

Scheduling and Coordinating

WORK HISTORY ASSISTANT LABORATORY MANAGER 08/2020 to CURRENT In Office Dx Tempe, AZ

Planned or directed research, development or production activities. Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.

Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.

Kept laboratory in compliance with applicable guidelines and laws. Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status. Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.

Managed operational documents and produced reports detailing activities. Demonstrated leadership skills in managing projects from concept to completion.

OFFICE MANAGER 08/2015 to 03/2020

Winfred Y.K. Chang, M.D. Kailua, HI

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Consulted with healthcare professionals on business decisions. Created and implemented organizational policies and procedures. Created organized filing system to manage department documents. Coordinated office events, seminars and meetings for staff and clients. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Developed close working relationships with front office and back office staff. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Developed policies and procedures for effective practice management. MANAGED CARE COORDINATOR 06/2013 to 01/2020

Castle Hospital -CHG Kailua, HI

Designed and introduced leadership development, coaching, and team management model, resulting in the promotion of employees into increased levels of responsibility for 15 physicians. practices. Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care. Discussed medical histories with patients in an effort to provide the most effective medical advice.

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. Communicated with patients, ensuring that medical information was kept private.

Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.

Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care. Set aggressive targets for employees to drive company success and strengthen motivation.

MEDICAL ASSISTANT/REFERRAL COORDINATOR 01/2006 to 03/2008 Southwest Pediatrics Phoenix, AZ

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Obtained client's medical history, medication information, symptoms, and allergies.

Assisted with routine checks by collecting and processing specimens. Taught patients about medications, procedures, and care plan instructions. Obtained and documented patient medical history, vital signs, and current complaints at intake.

Assisted 3 physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Performed medical records management, including filing, organizing, and scanning documents.

Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.

Verified patient insurance coverage and collected required co-payments. Prepared lab specimens for diagnostic evaluation.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

EDUCATION Medical Assistant Certificate M.A. 09/1999 Galen College of Medical And Dental Assistants, Modesto, CA High School Diploma 09/1998

Grace M. Davis High School, Modesto, CA

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