PELUMI ESTHER ADEGBOYE

Greenwood, IN *****

317-***-****

adwfla@r.postjobfree.com

Summary

Mission-focused Certified Scrum Master with extensive experience coaching and mentoring highly skilled teams. A consummate professional with more than 6 years of experience delegating tasks and managing projects. Experienced Scrum Master with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in application planning and deployment. Collaborative individual remains poised in all types of situations.

Skills

Agile-Scrum Methodologies (Scrum, Waterfall, Kanban)

Software development Life Cycle (SDLC)

Servant Leader

Conflict Resolution

Team Building

User Stories

Strategic & Operations Planning

Backlog Refinement

Stakeholder Engagement

Risk Management and Compliance

Continuous Improvement

Experience

November 2019 to Current

Sitel Group

Fishers, IN

Scrum Master

Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects

Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication

Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs

Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times

Assessed team metrics and worked to drive improvements and innovate new approaches

Evaluated projects for issues, alleviating problems and distractions to meeting team goals

Documented new features and strategies as well as user stories and criteria for acceptance.

May 2017 to October 2019

XPO Logistics

Lebanon, IN

Scrum Master

Created and managed project/program resource loading and budget; reconciles budget monthly and communicates risks to Leadership

Set and ran effective recurring status meetings with the product, portfolio and delivery managers

Provided a single point of contact for projects

Worked with Product Owner to define project scope and objectives

Guided team through continual improvement process

Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress

Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track

Facilitating discussions and conflict resolution while empowering team to self-organize

Providing all support to the team using a servant leadership style whenever possible, leading by example

Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

July 2015 to January 2017

Newcastle Insurance Brokers

NG

Business Analyst

Coordinate meetings, work with sponsors, vendors, project managers and subject matter experts to ensure successful completion of the project

Prepare thorough and accurate technical and business management reports, effective correspondence, accurate documentation, and easily understandable presentations

Project coordination & execution role for Plan and Define as part of the System Development process

Development of business process models, business requirements/user stories (functional and non-functional) and product backlogs

Partners with business to ensure comprehensive user acceptance testing/training plans are developed/executed and application is successfully transitioned to production

July 2014 to June 2015

Newcastle Insurance Brokers

NG

Project Coordinator

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance

Creating full scale project plans, including WBS, task estimate, resources, project milestones and associated documents

Setting up project milestone and summary task and assigning task to resources in MS project

Tracking project progress against, managing the budget, and analyzing workloads with the help of MS Project

Maintaining project team SharePoint site, including ensuring required project documentation are posted, ensuring version control, and access for team members.

March 2012 to June 2014

MTN Nigeria Ltd

Lagos, NG

Customer Service Representative

Provided customers with product and service information

Identified, researched, and resolved customer issues using the computer system

Followed-up on customer inquiries not immediately resolved

Completed call logs and reports

Researched billing issues

Researched misapplied payments

Education and Training

Lagos State Polytechnic

Nigeria

Certifications

Professional Scrum Master (PSM1)

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