Service Representative Data Entry

KAREN C. GRANTHAM MISSOURI CITY, TX, ***** adwfl8@r.postjobfree.com

Summary Customer Service Representative with experience dealing with diverse customers and resolving customer complaints, issues, and inquires in team-based environment. Has strong knowledge and experience in creating customer loyalty and building strong repour between customers and agency. Flexible and dependable meet and exceed sales objective. Have helped companies reorganize their office function to ensure workflow becomes efficient and effective by 80% improvement.

Skills *Microsoft *Bookkeeping * Data Entry *Content Management Systems (CMS) *Scheduling *Yardi *Time Management *Excellent Written Communication * Excellent Verbal Communication *Problem Solving

Work Experience 12/01/2021 - PRESENT Target Corporation, Sales Associate/Team Trainer * Assist in organizing store by placing items in the correct location to ensure that a positive image of Target stores was represented * Ensure pricing labels on all items * Engage with guests to ensure delightful (successful) shopping experience * Maintain a Clean and Organized Environment Monitoring Inventory Levels and Restocking as needed * Being Knowledgeable about the Zebra Technologies Barcode Scanner System * Attend training and staying up to date with latest advancements * Provide clear and concise feedback to Upper Management on trainee progress * Supervise 2-3 trainee per quarter

10/01/2021 - PRESENT J Williams Staffing Inc, New Home Assistant Sales Consultant * Demonstrating Model Home and Floorplans/Features to perspective customers * Keep common area clean and orderly * Hosting 5 open house tours per day and answering questions while promoting community amenities * Accurately logging Customer Details into the Customer Retention Mgt system (CRMS) * Prospecting over the phone using scheduling software * Planning and Coordinating Special Event (Open Houses, Realtor Events) * Utilizing Core Applications: Sales Force, Pivotal & Microsoft; Word, Office, Excel

11/01/2013 - 10/01/2021 Mr Maintenance & Cleaning, Office Manager (Office and Administrative Support) * Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. * Analyze financial activities in departments and provide input into budget planning and * Supervise the work of administrative dept and field employees to ensure each adherence to quality standards, deadlines, and proper procedures * Design, implement, and evaluate staff training programs to monitor teams overall performance * Improved over all office performance and meeting deadline by 30% per quarter * Train or instruct employees in job duties and company policies * Arrange for extensive training to be provided if needed * Monitored over 50 customer calls per day to ensure customer satisfaction

Education University of Houston, Houston, TX in progress Bachelor's in Business Management

Houston Community College, Houston, TX 2020 AAS Degree in Real Estate & Property Management Business