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Call Center Training Consultant

Location:
Roselle, IL
Posted:
April 08, 2023

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Resume:

DAN NORDQUIST

**** *******, **** ***

Itasca, IL 60143

630-***-****

Email: adwfl1@r.postjobfree.com

OBJECTIVE

Senior Sales/Business Development SpecialistA challenging position that will emphasize my extensive experience and abilities to develop and manage the largest customer accounts and alliances; identify opportunities for new business and account development; facilitate communication, both internal and external, to ensure that the customer needs are met and corporate objectives are realized.

SUMMARY OF QUALIFICATIONS

Professionally skilled in all aspects of relationship building, and planning for maximum growth and profitability. A true performer who understands the market and has an ability to bring in new business while effectively managing existing accounts. Thrives in a corporate and/or entrepreneurial environment that empowers people and values growth.

Core Competencies:

-Experience and advanced knowledge in the development, management, and execution of sales processes including lead generation, pipeline management, account planning, sales strategy and development;

-Solid skills in creating effective sales presentations, negotiating and securing new business, with a record of achieving and surpassing corporate goals;

-Comfortable working in a fast pace environment with changing needs and requirements;

-Demonstrated history of consistent goal achievement;

-Energetic, upbeat, tenacious team player with excellent verbal, written, and listening communication skills;

-Outstanding relationship building skills with a high degree of responsiveness and integrity;

-Proficiency with advanced corporate productivity tools.

RELATED EXPERIENCE

BUSINESS DEVELOPMENT / SALES MANAGEMENT / CALL CENTER SALES MANAGEMENT

(Inside / Outside)

Companies: CIOserve; Corr Concepts; AW Enterprises; TrippLite; Dealer Telco Sales; GCI and Dial America

A high-energy individual with aggressive hunting skills. Performs at the highest levels of sales organization in a quota driven sales environment; continually exceeds the most challenging sales quotas, each and every year. Has excellent prospecting and new business development skills. Possesses the ability to succeed where others can’t.

Serves as a key member of a team whose mission is to drive shareholder value by evaluating new markets and opportunities, establishing strategic partners and go-to-market initiatives and implementing the strategic roadmap and deal pipeline for company.

Collaborates with product teams and cross-functional teams to originate and drive strategic product collaboration, distribution and technology partnerships.

Takes lead throughout entire strategic deal process from identification through execution, including gaining internal buy-in, developing and negotiating terms, closing deals and managing relationships throughout.

Utilizes strong consultative selling skills for any type of product and/or service, including highly technical information technology (IT) selling enterprise-wide hardware and software.

Interfaces with customers and promotes and develops new opportunities as well as total solutions sales.

Conducts strategic selling through telemarketing, cold calling, customer visits and events as well as formal presentations and training sessions with customer groups.

Builds deep core relationships and secures orders (service and/or products) from existing and potential customers by prospecting and setting up new accounts, as well as working with existing accounts to increase business through site surveys and up-selling additional services and products.

Establishes, implements and monitors sales and marketing plans for the territory based on business objectives, customer needs, and past performance indicators.

Keeps current on new products or services being offered and gives feedback to the corporate office on market receptivity, concerns or issues learned from the customers.

Manages territory sales and marketing expense budget to maximize the effectiveness of expenditures.

Maintains accurate record of sales expenses, customer files and field sales reports required, communicating required information as needed.

SALES & TECHNICAL RECRUITER

(Contract Recruiting Companies and Corporate HR based recruiting expertise)

Companies: Mann Consultants, Evanston, IL; BAI, Glen Ellyn, IL, MIS/ASA, Chicago, IL

Participates in the development and implementation of a Talent Acquisition strategy and employment programs, that build partnerships with Business Unit Management and within the Human Resources Departments, especially the Human Resources Business Partners, to find, attract and retain top talent. These partnerships will help drive the business toward establishing and maintaining a high performance culture, ensuring growth and supporting the company's vision.

Technical experience recruiting of IT professionals such as: Application Developers (SAP, Oracle, Siebel, etc.), Software Engineers, Technical Architects, Project Managers, Configuration Specialists, Technical Writers, System Administrators, and DBA professionals

Consults with management throughout the company on complex staffing issues

Determines effective search strategies and successfully executes against them

Sources and finds and hires top passive as well as active talent

Works with agencies, recruiting contractors and/or internet website representatives, etc. in the course of conducting employment advertising campaigns

Conducts outreach, does cold calling, phone screens and interviews

Facilitates the hiring process from start to finish including evaluating candidate skill level, conducting and evaluating reference checks

Educates/coaches hiring managers on best practices, hiring process and responsibilities

Coaches and/or trains interviewers on behavioral based interviewing, and in conjunction with HR staff as appropriate

Ensures compliance with all hiring policies, practices, as well as company values

Leads and/or participates in special projects/initiatives

Compiles and updates staffing reports and metrics

Negotiates and/or supports hiring managers in developing new hire compensation package/offers

SALES & TRAINING CONSULTANT / SALES TRAINER / SALES COACH

(Independent Contractor)

Companies: Nordquist Enterprises

Responsible for anticipating and meeting training needs for internal/external sales organizations in order to improve overall organizational performance, enhance individual competence and achieve competitive advantage. Ensures maximum effectiveness of sales forces by developing and implementing innovative sales training programs.

Training Development

Designed, scheduled and implemented training modules

Designed training courses and programs necessary to meet training needs

Maintained awareness and knowledge of contemporary sales training and development methods

Liaise with other functional/departmental managers to understand all necessary aspects and needs of sales training and development; ensured they were fully informed of sales training and development objectives, purposes and achievements

Identified, selected and managed external training and educational opportunities to complement in house provided training and education

Training Delivery

Conducted training sessions and hands-on instruction as needed

Planned and delivered training courses personally where necessary to augment that provided externally or internally

by others

Organized training venues, logistics, transport, accommodation as required to achieve efficient training attendance

and delivery

Tracking

Developed monitoring procedures to measure the effectiveness of training programs, and coordinate re-training for existing employees

Monitored and evaluated training efforts for effectiveness

Produced organizational strategies and plans to meet training and development needs, and managed training delivery, measurement and follow-up as necessary

Ensured all training activities and materials were current and had all the appropriate departmental approvals

Monitored and reported on activities, costs, performance, etc, as required

EDUCATION

Bachelors Degree in Communications (Concentration: Creative Writing)

Ohio University, Athens, OH



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