Service Representative Customer

Robert Nettles 540-***-**** Fredericksburg, VA *******@*****.***

Customer Service Representative

Service driven professional with a background providing an exemplary customer experience in both banking and retail environments, with a track record of quickly assessing customer needs and tailoring services and solutions to exceed expectations. Demonstrated ability to effectively collaborate with individuals from diverse backgrounds and cultures to consistently achieve shared goals. With a task-driven approach, able to manage multiple responsibilities simultaneously by establishing priorities and timelines, and with strong follow-up, ensures tasks are completed with precision and attention to detail."

Signature Strengths

Customer Service Supervision Teamwork

Task Orientation Goal Driven Self-Starter

Interpersonal Communications Problem-solving Customer Relations

PROFESSIONAL EXPERIENCE

Front End Manager Food Lion Dumfries, VA 2008-2011

Supervised all public areas of the store and supervised sales staff provided tools to successfully understand responsibilities and company expectations.

Assisted with sales floor layout and display presentation.

Oversaw inventories, scheduling, productivity and ordering; prepared store financial reports.

Endorsed promotional advertising and merchandise markdowns.

Ensured customer service, product quality, policy adherence and a safe environment for workers and customers.

Branch Manager MetLife Bank Manassas, VA 2006-2008

Oversaw bank branch operations; guided compliance with company policies and federal banking regulations.

Developed strategies to attract more customers and grow the location’s revenues through increased lending activities.

Oversaw staff and ensured exceptional customer service by developing, motivating and supporting employees.

Fostered partnerships with local businesses to strengthen community ties and promote bank services.

Closing Agent Closings Connection Woodbridge, VA 2005-2006

Conducted real estate closing procedures; maintained on-going communication with buyers and sellers to confirm and obtain needed information, prepared and processed insurance coverages and closing documents.

Consistently communicated with closers, realtors and customers to update all stakeholders’ knowledge of regulatory requirements or changes.

Obtained all documents required for title changes including surveys, payoffs, contractor affidavits, lien payoffs, judgments and all other relevant information.

MILITARY SERVICE

Mechanic 3521

U.S. Marine Corp 1995-2006

EDUCATION

Associate Degree

Strayer University Woodbridge Va.

2006 - 2009

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