TRACY PAIGE TRIPP

*** ******* ****

Byram, MS ***72

601-***-****

adwfkn@r.postjobfree.com

Professional Profile

•Dynamic and self-motivated professional with over twenty years of progressively challenging positions involving business administration, operations management, personnel supervision and sales.

•Adept at establishing confidence, credibility and rapport with customers.

•Expertise also encompasses cash drawer balancing, loan/insurance documentation processing and inventory control.

•Exemplary communication, interpersonal and leadership aptitude, balanced by highly developed quantitative and analytical skills.

•Accustomed to handling multiple challenges simultaneously, often within stringent time and budgetary constraints.

•Enthusiastic learner who rapidly assimilates and incorporates new information.

•Reputation for diligence, follow-through and dedication to quality outcomes.

Computer Skills

Microsoft Word, Outlook, Excel, Power Point, WordPerfect 5.1, Windows NT and AS400 Mainframe

Licenses and Certifications

AL, LA, MS and TN Insurance Producer License’s

Professional Experience

SOUTHERN CROSS UNDERWRITERS, Jackson, MS 2012 – Present

Underwriting Assistant

•Compiles data and performs routine clerical tasks to relieve Underwriter (insurance) of minor administrative detail, using knowledge of underwriting and policy issuing procedures.

•Reviews correspondence, records, and reports to select routine matters for processing.

•Routes risk-involved matters to Underwriter (insurance) for evaluation.

•Prepares requisitions for and reviews credit and motor vehicle reports and results of investigations to compile and summarize pertinent data onto underwriting worksheets.

•Consults manuals to determine rate classifications and assigns rates to pending applications, using adding machine.

•Corresponds with or telephones field personnel to inform them of underwriting actions taken.

•Maintains related files.

MISSISSIPPI DEPARTMENT OF REHABILITATION SERVICES, Madison, MS 2010 -- 2012

Disability Examiner II

•Review and evaluate data on documents and forms, such as claim application, birth or death certificates, physician's statements, employer's records and vocational evaluation records.

•Interview applicants over the telephone to elicit information, verify information and investigate questionable data.

•Request consultative evaluations for evaluation of an applicant’s allegations by physicians who are trained in the appropriate field to assist in the determination of the severity of the applicant’s disability.

•Gather information that can be used in determining if an applicant is disabled.

ALLSTATE INSURANCE COMPANY, Ridgeland, MS 2002 – 2009

Senior Property/Casualty Claims Representative

•Functioned as an intermediary between Allstate and customers with claims disputes:

•Handled complaints and interpreted/explained policies and regulations.

•Addressed and resolved billing disputes.

•Investigated claims (medical or repair records), determined Allstate's financial obligation and negotiated settlements.

WORLDCOM, Clinton, MS 2000 - 2002

Staff Specialist/Commission Analyst

•Processed payroll for over 120 Commercial Account Executive (CAE) Representatives and Compensation Sales Managers (CSM), implementing Commercial Account Executive Compensation Plan guidelines:

•Submitted monthly revenue commission statements to Managers and Directors for their review.

•Trained new employees on compensation plan.

Explained monthly analysis reports and commission statements to CSMs and CAE representatives.

•Handled adds, transfers, account deletions and CAE 12 Windows for CAE representatives.

•Calculated revenue (true-up) amount for Each CSM and CAE representative using the Comm 200 system.

•Worked closely with Managers and Directors to address and resolve complex commission payroll issues.

•Completed accounting/data processing of commission statements, meeting tight monthly deadlines.

ALLSTATE INSURANCE COMPANY, Jackson, MS 1994 - 2000

Policy Processing Associate - Level III 1996 - 2000

•Accurately processed transactions that required extensive product knowledge and comprehensive understanding of company procedures and regional guidelines.

•Assisted in remedial training for existing employees.

•Assigned proper classification and other codes to new business applications renewals and endorsements.

•Reviewed source documents for proper coding before entering data.

•Ascertained and referring files to underwriters for processing.

•Reviewed and/or approving agent requests, basing decisions upon local guidelines.

•Developed and implementing processes, enabling continuous technical data improvement.

Customer Service Representative 1994 - 1996

•Worked with agents and customers via telephone, answering questions and assisting in problem resolution.

•Referred forms to appropriate individual for processing/follow up, ensuring accurate and timely handling.

•Clarified coverage specifications for customers, amended policies and distributed correspondence and billing.

Education

University of Southern Mississippi, Hattiesburg, MS - BS, Clothing Merchandising and Marketing

References

Reginald Brumfield: 601-***-****

Portia Seals: 601-***-****

Brenda Garrett: 601-***-**** (Home)

601-***-**** (Cell)

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