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Customer Service Arabic

Location:
Austin, TX
Posted:
April 08, 2023

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Resume:

Austin, TX ***** 512-***-**** adwfk1@r.postjobfree.com

Qualifications for:

Team Leader Manager

Specializations in Primary Care ~ Urgent Care ~ Internal Medicine ~ Emergency Medicine ~ Triage

Highly Motivated Professional who offers proven talents in health education, quality assurance, research, planning, inspection, and program coordination, and who makes sound decisions to align with an employer’s goals. Influential Self-Starter who can apply a comprehensive clinical background as an M.D. toward expertly analyzing healthcare data and documentation, creating corrective action plans, and ensuring compliance to industry rules and guidelines. Bilingual Communicator (Arabic) who builds alliances among healthcare administrators, multidisciplinary staff, and internal / external stakeholders while championing quality services and care for a culturally diverse patient population.

Core Competencies

Healthcare Management Quality Assurance Health System Administration

Patient Evaluation & Treatment Processes Corrective Actions Healthcare Instruction Program Development & Coordination Research Best Practices EMR Medical Records

Medical Translation Strategic Analysis & Planning Industry Consultations Regulatory Compliance

Professional Synopsis

Fluent Language Solutions Austin, TX

Medical Translator (Arabic & English) 2018 – Present Capitalize on the opportunity to lead all forward-thinking medical translation initiatives as a bridge between patients and healthcare providers, including demonstrating strong active listening abilities.

Accurately translated information in patients’ native language.

Exhibit stellar customer service with a poised and professional demeanor. Recognized as a “go-to” cultural resource to both patients and medical professionals.

Accenture Flex Company Austin, TX

Content Reviewer Analyzer 2017 – Present

Leverage broad scope of multi-industry knowledge toward orienting uploaders of policies related to suitable content for viewing, including reviewing videos posted to determine appropriateness.

Omit content with negative language and influence to the viewer (e.g., terrorism, nudity). Consistently optimize review processes by suggesting new policies and / or adjustments.

Iraq Ministry of Health Baghdad, Iraq

Manager of Nutrition (Hospitals) 2012 – 2015

Strategically steered the implementation of internal controls to ensure that the nutritional values of patients’ meals were restricted to meet individual needs. Reported key statistics to the government.

Provided educational lectures to medical professionals about nutrition-based issues. Improved employee performance by analyzing work processes and removing inefficiencies. Successfully worked to secure financing to facilitate workshops for medical professionals pertaining to nutrition and balanced diets for patients.

Manager of Quality Assurance & Compliance 2006 – 2012

Continually ensured that staff qualifications accurately aligned with job descriptions and employment responsibilities to reflect performance expectations. Enforced health standards, rules, and guidelines.

Comprehensively reviewed clinical documentation to assure that medical records were complete. Inspected suitable devices and equipment and supplies to ensure operational and / or expiration status.

Created corrective action plans for facilitates to use that were out of compliance. Participated in annual performance planning and review processes for medical staff.

Page Two 512-***-**** adwfk1@r.postjobfree.com

Professional Synopsis (continued)

Iraq Ministry of Health (continued)

Instructor of Healthcare Professionals 2003 – 2006

Developed and delivered engaging lectures to multidisciplinary groups of healthcare professionals on topics related to providing quality-focused care for patients within an inpatient or outpatient setting.

Skillfully employed dynamic teaching and learning strategies to communicate medical subject matter to healthcare professionals participating in diverse continuing educational opportunities.

Drafted educational information to be shared with medical professionals for compliance. Proactively upheld current medical subject matter knowledge via professional development.

Health Department Inspector 2002 – 2003

Played a vital role in inspecting public establishments to ensure compliance with sanitary codes, including effectively verifying restaurant workers had appropriate certifications (food handler cards).

Provided owners of public establishments with violations to facilitate corrective actions.

Autism and Behavioral Analyst 2000 – 2002

Utilized a behavior analysis method to provide behavioral improvement for Autism sufferers and others with developmental challenges. Observed and responded to different behaviors.

Responded appropriately to different situations common among Autism patients and others with behavioral and developmental challenges.

Utilized key communication skills to provide effective feedback to patients.

Education & Professional Development

International board of credentialing and continuing education standards Jacksonville, FL

Certified Autism Specialist (CAS)

Lamar University Beaumont, TX

Master of Public Health

Baghdad Medical College Baghdad, Iraq

Doctor of Medicine

College of Administration & Economy Baghdad, Iraq

Diploma in Hospital Management

Arabic Board of Surgery Baghdad, Iraq

Diploma in Basic Surgery

Austin Community College Austin, TX

Medical Coding & Billing Certificate

Professional Affiliations

Former Member, British Educational Institute Former Member, United Iraqi Medical Society Former Volunteer, Hope Medical Clinic, Austin, TX

Excellent Professional References Provided Upon Request



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