COLLEEN PETERS

adwf8g@r.postjobfree.com 773-***-**** Chicago, IL 60622

Summary:

Experienced professional offering over 22 years working in the airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. I provided exceptional customer to travelers from all over the world with a strong dedication to safety at all times. Smart and polished with dynamic interpersonal skills. Known for my excellent customer service and friendly, personable attitude. Skills:

Experience:

Education:

Eastern Michigan University – Ypsilanti, MI

Bachelor of Science in Business Administration

References provided upon request.

● Emergency situations management

● Public interaction

● FAA regulations

● Company culture and values

● Brand promotion

● Equipment oversight

● Safety procedures

● Problem resolution

United Airlines Inc. – Chicago, IL

Flight Attendant

01/1998 – 09/2020

● Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.

● Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.

● Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

● Demonstrated self-reliance by meeting and exceeding workflow needs.

● Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Lancôme – Chicago, IL

Freelance Makeup Artist

01/2000 – 01/2006

● Routinely traveled to several retail counters and performed professional makeovers.

● Worked alongside National and Regional makeup artists.

● Promoted key product lines.

Limited Express – Tampa, FL

Sales Manager

01/1995 – 01/1997

● Supported all sales team members to drive growth and development.

● Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

● Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.