Customer Service Corporate Trainer
Resume:
John Kosele
New Brighton, PA *****
**********@*****.***
To obtain a full time position as a manager / specialist in the restaurant/retail industry that will allow me to use my 25 years retail experience, while assisting the company to obtain their corporate strategic goals. I can provide leadership that promotes and exemplifies a passion for food. Authorized to work in the US for any employer
Work Experience
General Manager
Shop 'n Save - McKeesport, PA
April 2022 to Present
Came back to Shop n. Save To run a family owned store .. great owner and it’s interesting dealing with daily situations
Produce Manager
Fresh Thyme Market - Cranberry Township, PA
April 2021 to April 2022
Ran a high volume organic/regular produce department for one year Produce Specialist
Ross shop n saves - Pittsburgh, PA
August 2015 to April 2021
I went back to ross shop n saves I am a specialist/trainer for Ross and over see 8 stores, my base store is shop and save old Clairton road in the south hills and am constantly #!1 sales distribution out of all shop n saves in the Pittsburgh area market..I have very excessive procurement experience in the produce industry and know just about all independent produce suppliers and have a very good working relationship
With my suppliers !
Produce Manager
Heisler Market - McMurray, PA
February 2015 to July 2015
• Increased department sales by 35% in less than 6 months
• Redesigned Produce Department for better customer traffic using cattle flow strategy
• Trained all new employees and retrained all department employees on retail efficiency topics
• Developed a Fresh Floral Department to boost sales
• Enhanced customer service through knowledge of retail products
• Oversaw a safe and clean environment to ensure the safety of Customers and Team Members while exceeding health and OSHA requirements
• Restructured department costs by monitoring and improving operations to increase profitability Produce and Store Specialist
Jeff Ross Shop N Save, North - Huntington, PA, US
June 2012 to January 2015
• Managed produce at 7 Shop N Save stores
• Led training in Produce, Deli, Bakery and Meat Departments
• Created a purchasing spread sheet that served as a template in various departments
Implementing the spread sheet allowed for profits to increase and an improvement in all internal systems
• Ensured accuracy in regards to receiving orders and stocking items
• Collaborated with other managers to improve the overall outlook, reputation and profitability of the store
• Reviewed operating statements to identify the store's business trends including sales, profitability expense control opportunities, potential shrink improvement Produce Manager/ Opening-Closing Manager
McGinnis Market - Castle Shannon, PA
March 2010 to June 2012
• Responsible for overall sales of Produce Department
• Balanced overall store budget including bank deposits and payroll
• Scheduled and directed staff in daily work assignments to maximize productivity
• Designed weekly sales marketing sheet used in advertisements
• Implemented e-mail program for customer education and sales
• Increased Produce Department weekly sales over 40%
• Structured opening and closing procedures for a team of 40 employees Produce Manager
Shop N Save - McKees Rocks, PA
April 2009 to March 2010
• Installed new systems and procedures that provided an increase of sales from $40,000 to $55,000 weekly in a 6 month time frame
• Trained staff to meet more aggressive customer service and efficiency goals
• Led product training with introduction of new items
• Implemented department cross training program
Senior Manager
Maggianos Little Italy - Las Vegas, NV
February 2000 to March 2009
• Managed all departments including Kitchen, Front of House, Bar, Banquet and Delivery
• Interpreted weekly and monthly P&L statements and department forecasts to restaurant staff
• Established successful sales and marketing campaigns across company
• Responsible for training of all new hires
• Headed kitchen and bar inventories
• Directed Catering Carryout, Delivery and Banquet operations
• Provided employees with constant communication of performance and customer service expectation . first 4&1/2 years worked nights as a Bartender, Senior Server, Floor Manager then in July 2005 became full time Manager
Produce Manager and Corporate Trainer
Walmart - Houston, TX
November 2002 to July 2005
Trained employees in 15 new Neighborhood Stores in the greater Houston area,then transferred to Las Vegas and did the same,
Produce Manager and Corporate Trainer
Kroger - Houston, TX
August 1999 to November 2002
• Trained new Store Managers at 20 different locations in district
• Raised monthly store sales and increased overall bottom line gross margin by 7% Education
High School Diploma
Riverside High School - Ellwood City, PA
May 1978
Skills
• Math
• Sales
• ERP systems
• Management
• Recruiting
• POS
• Merchandising
• Payroll
• Inventory control
• SAP
• Cooking
• Catering
• Kitchen experience
• Labor cost analysis
• Leadership
• Banquet experience
• Teaching
• Negotiation
• Marketing
• POS
• Succession planning
• Catering
• Analysis skills
• Time management
• Computer Networking
• Kitchen management
• Business development
• Culinary experience
• Conflict management
• Produce Experience
• Supervising experience
• Human resources
• Forecasting
• Retail sales
• Basic math
• Pricing
• Procurement
• Communication skills
• Food preparation
• Customer service
• Supply chain
• Microsoft Word
• Hospitality
• Production planning
• Computer skills
• Bartending
• Restaurant management
• Logistics
• Production management
• Process improvement
• Profit & loss
• Strategic planning
• Store management
• Microsoft Excel
• Payroll
• Retail management
• Budgeting
• Purchasing
• Purchasing
• Merchandising
• Organizational skills
• Cashiering
• Maintenance
• Cash handling
• Driving
• Stocking
• Administrative experience
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's License
MAST Permit
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