Customer Service Cost Estimator

CATHERINE ALVES

786-***-**** adwf2v@r.postjobfree.com

PROFILE

A regulatory analyst with management experience and exceptional communication skills. Versed in business, marketing, auditing, sales, customer service, accounting, and project management. Desires a challenging role in an organization with opportunities for professional growth based on work performance.

EDUCATION:

Barry University

Miami, FL

(2007-2011)

Bachelor of Science

Major in Administration

Minor in Legal Studies

Mucurapo Sr. High

Port of Spain, Trinidad

1981-1986

High School Diploma

Completed Caribbean Council Examinations (CXC) in Principles of Accounting, Principles of Business, Mathematics, English Language, Economics, and Computer Studies

ACADEMIC

CERTIFICATES

Roytec College

Winning with Windows, Word & Excel

Software Experience:

Builders MT

Sales Simplicity

Microsoft Teams

Ansa McAL

Giving Presentations

Professional Secretaries

Improving Basic Communication Skills

Personalysis Corp

Personalysis Orientatio

Viera Builders (2022 – 2023)

Cost Estimator

Analyze construction cost data for housing projects

Calculate costs of materials

Calculate measurements using construction software

JC Divine Hands LLC (2018-2021)

Business Owner

Managed and operated all business requirements

Prepared and executed contracts

Purchased products and supplies

Prepared invoices and handled all accounting via the use of Quickbooks

Handled incoming calls and other customers service-related inquiries

Assurant Inc. (2003-2018)

Regulatory Analyst – Federal & State Regulatory Administration

Organized, analyzed, and reviewed data in preparation for market conduct exams, unclaimed property audits, client audits and data calls

Used market conduct findings and company data call audits to coordinate client remedial activity

Prepared responses for state examiners and client audits

Maintained filing system and documentation

Researched and resolved issues and discrepancies using lexus nexis and watchdog databases

Managed the department’s database for the reward & recognition program

Arranged meetings with company personnel concerning market conduct exams and other related audits

Worked collaboratively with other departments on internal projects through research and data collection

Accountant II – Treasury Management

Setup and maintained wire transfers through the chase and bank one database systems

Prepared documents for opening and closing bank accounts

Analyzed data and rectified discrepancies in a timely manner

Coordinated and trained employees on use of banking systems

Verified and balanced sar reports, check registers, and print checks

Distributed and balanced petty cash daily

Prepared and maintained filing systems relative to banking and the other underwriting companies

REFERENCES ARE AVAILABLE ON REQUESTS

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