Johnathan D. Taylor,

** *. **** **. *** * Washington,Pa 15301

Home Phone 412-***-****

Email adwf0z@r.postjobfree.com

Member Service Representative offers extensive experience in health insurance operations, specifically in-bound customer service/outbound with exceptional quality assurance and performance management, as well as vast experience/training in customer relations, sales and effective communication in the business field. Professional Achievement and Awards

● Exceeded quality measurements for customer service standards on a consistent basis

● Frequently received recognition from members for going above and beyond expectations

● Assisted with management in acting supervisor role at BCBS of MA

● 2012-13 Volunteered for Blue Crew events for Cradle to Crayons which supports low income families school materials

● 2016 Exceeded all goals for the year in metrics for booking appointments & outcomes

● 1998 -2000 Exceeded sales goals by 19.5% over quota for Proactive Net

● 1996 top sales producer Circuit City, New England District

● 1996 Awarded President’s Club membership at Circuit City, signifying consistent top 10% sales achieved in district three years in a row

● Diversity Ambassador

Professional Profile

● Resolved customer inquiries and maintained accounts with providers and members above companies goals

● Superb customer service skills offering empathy and efficiency to all members

● Self-starter able to work independently with little supervision as well as a team player willing to take direction in order to make progress and for the greater good of the company

● Excellent ability to nurture client relationships on a professional level to provide excellent service

● Able to build and maintain rapport with difficult customers and maintain professional resilience Professional Work History

● 2016-2022 Stars Member Experience Team, Highmark Health Solutions Inc

● 2014-2016 Member Service Representative, Highmark Blue Cross

● 2008 – 2014 Senior Member Service Representative, Blue Cross Blue Shield Of MA

● 2005 –2008 National Account Customer Service, Aetna Life Insurance

● 2000-2004 Member Service Representative, Harvard Pilgrim Healthcare

● 1998-2000 Business Developer, Proactive Net

● 1995-1998 Sales Counselor,Circuit City

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