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Customer Service Store Manager

Location:
Kathmandu, Bagmati, Nepal
Salary:
1000+
Posted:
April 09, 2023

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Resume:

ARJUN GAUTAM

Nationality: Nepali

Date of Birth: 28/7/1985

Sex: Male

Marital Status: married

High: 172cm

E-Male: adwf0b@r.postjobfree.com

Contact No.: +977 984-***-****, +485********

NEPAL, KATHMANDU

Career Objective

To secure for a position that requiring innovative challenging employment that will utilize my professional skills and experience for more advancement and opportunity.

SUMMARY OF QUALIFICATIONS / CAPABILITIES

1.Always in quest for excellence and aiming for the best.

2.Detailed oriented and highly trainable with proven ability to contribute successfully to the company’s objective.

3.Commercially oriented and customer service focused.

4.Quick adaptability to new work environment

5.Co-operative and friendly towards seniors and co-workers.

6.Ability to communicate at all levels.

7.Ability to develop complete system within area of responsibility

8.Leadership skill, capable of motivating and promoting teamwork.

9.Can work well under pressure with minimal or no supervision.

WORK EXPERIENCE

MONIKA SKLEP(RETAIL)

Warsaw, radzymin, POLAND

April 2015 to 2021

Sales Manager

M.H. ALSHAYA CO. (UAE)

Home Furnishings

Dec 2010 to 2014

(Pottery Barn)

Senior Sales/ Cashier

APPAREL GROUP FZCO (RETAIL)

Jebel Ali FZCO, DUBAI (UAE)

Jan 2008 to Nov 2010

(Spring Brand)

Asst. Manager

July 2006 to Dec 2007

(Spring Brand)

Sales Man / Cashier

BHAT- BHATENI SUPER MARKET & DEPARTMENTAL STORE

Kathmandu, Nepal

March 2002 to January 2006

Sales man

Duties and Responsibilities (Senior sales) Home Furnishing

1.Implement and review all stock loss prevention controls.

2.Implement processes specific to store product/size/location.

3.Manage a team including: in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals

4.Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines.

5.Manage stock replenishment, product launches and promotions.

6.Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines.

7.Maximize sales and ensure customer focus is prioritised at all times.

8.Weekly/daily analysis of commercial reports and implementation of action plans where necessary.

Duties and Responsibilities (Asst. Manager)

1.Sales- Business Plan Achievement.

2.Implement & review all stock loss prevention controls.

3.Manage stock availability, product launches & promotions.

4.Visual Merchandising and House Standards.

5.Maximize sales & ensure customer focus is prioritized at all times.

6.Administration and Report Compliance.

7.Giving the highest quality of Customer service.

8.Deputize in the absence of the Store Manager.

Duties and Responsibilities (Sales / Cashier)

1.Providing excellent customer service.

2.Handling customer complaints in appropriate manner and making the customer to leave the shop satisfied

3.Explaining the exchange or return policy of our product at the till

4.Winning sales to meet targets.

5.Maintaining eye-catching effective displays within the store.

6.Following operating procedures.

7.Maintain personal grooming as per the brand standards to represent a positive image.

8.Keeping the store image in terms of cleaning, maintenance and merchandising standards.

9.Providing customers with an enjoyable shopping experience.

10.Knowledge of operating systems (Navision)

ACADEMIC EDUCATIONAL ATTAINMENT:

S.L.C From N.G (Nepal)

2004

Intermediate School Certificate in Management

Tribhuban University (TU) Nepal

2006

COMPUTER EDUCATIONAL ATTAINMENT:

Microsoft Office (Basic & Advance Level)

Ms word, Excel, Power Point

Hardware, Internet,

Photoshop

EQUIPMENTS / MACHINES HANDLED

Xerox machines

Computer

Fax

Printer

TRAININGS

Delivering Customer Excellence

Nakheel Group

Dubai, UAE

SPECIAL SKILL

Customer Care Service

Computer literate (Hardware and Software)

Graphic specialists in Monogramming

Basic knowledge of interior design

Driving (Europe license) valid until 2025 september

BAKERY ADVANCE TRAINING

LANGUAGES KNOWN

English, Hindi & Nepali.

HOBBIES

Playing Boxing, Sports, Travel

REFFEREES Up on Request



Contact this candidate